Samsung Galaxy Book 2 is a high and premium quality laptop designed by Samsung manufacturers. It has additional features, and the fingerprint sensor works great, as it is important for unlocking the device within a few seconds without entering any password. Unfortunately, sometimes the fingerprint sensor doesn’t work due to software or technical issues, which is frustrating. Most users experience the fingerprint not working problem on their Galaxy Book 2 series laptop. But you don’t need to panic; the issue can be fixed by trying some possible methods in this guide.
This article will provide some possible troubleshooting methods to resolve the fingerprint not working issue easily. We’ll go over eight fixes which you can go through to check which method will fix the problem. By following those troubleshooting methods, you can easily get back to your fingerprint sensor again.
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Why is My Samsung Galaxy Book 2 Fingerprint Sensor Not Working?
Having an issue with the fingerprint sensor, and you don’t know what actually caused the issue! Don’t worry. There are some possible reasons why your Samsung Galaxy Book 2 laptop fingerprint sensor is not working, the main reasons include the following:
Dirty or damaged sensor: The main reason why your fingerprint sensor is not working on the Galaxy Book 2 laptop is the dirty or damaged fingerprint sensor. A faulty or dirty sensor might be the reason for the fingerprint not working correctly.
Incorrect drivers: Another main reason is the incorrect biometric drivers on the laptop. If your laptop has incorrect drivers, the fingerprint sensor won’t work anymore.
Software Issues: It’s possible that there is an issue with the software itself. Sometimes, glitches and bugs are the main reason fingerprint sensors malfunction.
Outdated Software: The other leading cause is outdated software. If your laptop runs an outdated version, the fingerprint sensor won’t work.
Hardware Defective: It’s also possible that the problem is with the hardware itself. In such cases, you have to contact the Samsung customer support team.
Samsung Galaxy Book 2 Fingerprint Sensor Not Working, How to Fix?
You can easily fix your fingerprint sensor not working issue by following some methods below. Ensure to follow the methods correctly as these fingerprint issues are faced by several users and reports on the platforms and websites to get back to fingerprint work. So, let’s get started.
Fix 1: Clean Fingerprint Sensor
The main cause for the fingerprint sensor not working issue is the dirty or damaged fingerprint sensor. Ensure you have set your correct fingers when trying to unlock your device. If your fingerprint sensor is dirty, it won’t be able to work properly. You have to clean the fingerprint sensor with a soft cloth or cotton. After cleaning the sensor, try to check whether the fingerprint sensor is working. If the issue persists, try other solutions.
Fix 2: Reboot Your Laptop
If you have cleaned the fingerprint sensor and still have an issue with the fingerprint scanner, try rebooting your laptop. Restating the device might help to get back to fingerprint sensor work again. However, the software glitches and bugs might be the reason for not working and having to restart your laptop. There are two methods to restart your device.
Restart your laptop using the power button. Press and hold the power button for a few seconds and wait until the device turns on. Once the device is turned off, hold the power button back for a few seconds to turn it on the device back. To restart your device using the second method, follow these steps:
- Open the Windows menu by pressing the Windows key on the keyboard.
- You will be able to see the Power icon at the bottom of the screen, click on it.
- Now choose the Restart option.
- The device will automatically turn off and back on after a few seconds.
- Once restarted, try checking if the fingerprint sensor is working or not.
Fix 3: Remove and Re-register Your Fingerprint
You can also try to remove and re-register the fingerprint on the laptop to check if it works. It’s one of the most straightforward ways to get your fingerprint sensor to work again. Here’s how you can remove and re-register your fingerprint on the Galaxy Book 2 laptop:
- Press Windows + I key simultaneously on the keyboard to open Settings.
- Choose Accounts option > Sign-in options.
- Select Fingerprint recognition (Windows Hello) and remove the existing fingerprint reader.
- Once removed, click on the Set up option and follow the on-screen instructions to register your fingerprint again.
Fix 4: Run Hardware and Devices Troubleshooter
You can run Hardware and Devices Troubleshooter to check or scan to allow any common issues with the fingerprint sensor not working on the laptop. Here’s how you can check on your Galaxy Book 2 laptop:
- Press Windows + R Keys simultaneously to open the Run dialog box.
- Now type msdt.exe -id DeviceDiagnostic and press Enter.
- Now click Next in the Hardware and Devices window.
- Wait to diagnose the issue related to the fingerprint sensor. If any issues appear, follow the on-screen instructions to apply the recommended fixes.
Fix 5: Update Biometric Driver
An outdated version of the biometric driver is the other main cause for not working fingerprint sensors on the device. You have to update your biometric driver on your laptop to fix the fingerprint sensor not working issue. Here’s how you can check for the biometric driver on your Galaxy laptop:
- Press Windows + X Key simultaneously and choose the Device Manager option.
- Now expand the Biometric devices.
- Right-click on Goodix Fingerprint SPI Device and choose the Update driver option.
- Here select the Search automatically for drivers option.
- If an update is available, follow the on-screen instructions to download and install the fingerprint driver on the laptop.
Fix 6: Uninstall and Reinstall the Biometric Driver
You can also try to uninstall and reinstall the biometric driver on your laptop. Sometimes, updating the driver doesn’t help you to fix the fingerprint sensor issue, and uninstalling and reinstalling might help you to fix the problem. Here’s how you can do that:
- Press Windows + X Key simultaneously and choose the Device Manager option.
- Now expand the Biometric devices.
- Right-click on Goodix Fingerprint SPI Device and choose the Uninstall driver option.
- Once the driver is uninstalled, download and install the driver on your laptop and check if the issue persists.
Fix 7: Check for Windows Update
Updating the windows update to the latest version might help you get back to fingerprint sensor work. An outdated version of the software mainly causes the fingerprint sensor not working issue, and in terms of fixing the issue, you have to update the software. Here’s how you can perform a windows update to the latest version on your laptop:
- Press Windows + I Key simultaneously to open the Settings app.
- Click on the Windows Update option.
- Here tap on the check for updates option.
- The laptop will automatically check for updates.
- If an update is available, simply download and install the latest version on your laptop.
Note: To update the software version, you need a stable internet connection and battery level for any certain cause during the mid of updates.
Fix 8: Factory Reset Your Device
If you still have an issue with the fingerprint sensor not working on the Galaxy Book 2 laptop, try to factory reset your laptop. A factory reset will erase all the data and documents from your laptop, so ensure to back up the important data and files before proceeding. To factory reset your laptop, follow these steps:
- Press Windows + I Key simultaneously to open the Settings app.
- Click on the System option and choose Recovery.
- Now choose the Reset PC option and confirm it by clicking the OK/ Enter option.
- The laptop will automatically turn off and back on after a few minutes.
Once the factory reset is completed, set up your laptop by following the on-screen instructions and checking if the fingerprint sensor is working. You have to set up the fingerprint sensor again by going to the settings on your laptop.
If a factory reset doesn’t help solve the laptop’s fingerprint sensor issue, try to contact the Samsung customer support team for help. They will provide some possible troubleshooting solutions which you take to solve the issue easily. You can easily connect with them through the official website, and from there, you can easily communicate with them. Ensure to provide your laptop’s model and other details for better understanding and fixing the issue.
Final Words
Hope the above methods help you to get back on fingerprint sensor working again. By following the methods, you can easily resolve the fingerprint sensor issue again. By chance, if the issue doesn’t work, then it’s recommended you contact the Samsung customer support team or visit a nearby Samsung service center for further assistance.