The problem can be caused by simple poor network connectivity that may lead to the page not loading. So, try switching between cellular and Wi-Fi networks to check if they are causing any trouble. Also, check whether other applications on your smartphone are having any trouble in running. Then it may be a network issue.
Also, try to enable Flight Mode. Simply swipe down on the home screen. you should see an airplane logo. That’s for flight mode. Tap on it to enable it. Otherwise, go to Settings > Wi-Fi & internet. Under that check for Flight Mode. Enable it.
Then after a few seconds disable the flight mode. Then reboot the device and try accessing the Play Store. Your problem might have been solved.
Cache Clearing
The effective troubleshooting technique for almost all applications out there on any smartphone is to perform data and cache clearing. It will clear out all the unnecessary temporary files and other information thus making the app launch and run smoothly. So, to fix the Play Store White Screen Issue we will try this troubleshooting technique and see what happens.
To do a cache clearing, follow these steps.
- Go to Settings > Apps & notifications
- Tap on See All Apps
- From the list of installed apps look for Google Play Store. Tap on it to open.
- Hit Storage & cache
- Now you see two options Clear Storage and Clear cache. Tap on them both successively.
- Close all the apps
- Relaunch the Google Play Store app.
The problem should now be solved. If still the issue persists, try to follow the same steps and clear the cache of the Google Play Services.
Using the Correct Time Zone
Often due to incorrect timezone settings on the device, many bugs and issues may arise in the smooth functioning of the smartphone apps. So, go to Settings > System > Date & Time. Set the correct time according to your region. You may also enable automatic time settings. For that, you have to keep the location of your device on. So, sensing your location, the device will set up the time accordingly.
Enable Background Data Usage
Go to
- Settings > Apps & Notifications
- In the See All apps open Google Play Store
- Open Mobile Data & Wi-Fi
- Check that Background Data is enabled
Try Resetting the App Preferences
This will revert back the apps to their factory-build like when you first bought the device. Stay assured that no info or history of usage will be deleted in the process.
- Go to Settings > Apps & Notifications
- In the See All Apps List there should be a 3-dot button in the top right corner. Tap it
- Then in the mini drop-down menu, tap on Reset App preferences.
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Alternative Troubleshoot
Above the troubleshoot techniques we have explained are simple ones. However, not all users may find that useful. The Play Store White Screen Issue may still persist. So, they have to try out more stringent methods to solve the issue.
Uninstall Google Play Store Updates
By uninstalling means removing the latest installed build of the app. This doesn’t mean that we can fully uninstall the app as it is a system built app.
- Go to Settings > Apps & Notifications
- Open Google Play Store app
- On the top right corner, there is a 3-dot button
- Click on it > tap Uninstall updates
Remove Google Account
One of the last resort you can try is to remove your associated Google account. Beware that your contacts and other information will be deleted. So, take the necessary backup before removing the Google Account.
- Go to the device Settings > tap on Accounts
- Next tap on the Google account > select Remove.
So, this was a detailed overview of various effective troubleshooting techniques that you can use to fix the Play Store White Screen Issue. We hope that you found the guide useful.
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