Solve: iOS 17 Video Call Not Working

Apple has finally released its latest iOS 17 stable version to all the compatible Apple iPhone models. The latest version brings several exclusive features with some major improvements. However, the most recent version includes additional features, but it also occasionally has flaws and software issues, which provides a bad experience to users who are eager to explore the latest iOS 17 version.

Recently, several users have installed the latest iOS 17 device and encountered some issues. One common issue faced by several users is video calls not working on their iPhone models. This can be irritating especially when you are conducting an online meeting related to your business or want to make a video call to your friend.

If you’re encountering an issue with video call on your iOS 17 device, then don’t fret. In this guide, we’ll walk you through the most effective solutions that you can take to troubleshoot on your own. By following the mentioned solutions carefully, you can quickly get back using the video call feature again on your iPhone device. So, without any further ado, let’s get right to it.

Possible Reasons Why iOS 17 Video Call Not Working?

As per multiple reports, several users are unable to access video call features after updating their device to the latest iOS 17 version. As we know, the latest software version isn’t perfect at all, it comes with software issues and even bugs, but they also provide exclusive features to access with ease. Therefore, we can’t say that the latest iOS 17 version is the main reason.

There are several reasons behind the issue on your iPhone device. Firstly, it is possible that you haven’t enabled the camera while using FaceTime on your iPhone. However, there might be a chance that your internet connection is unstable. Secondly, there might be a chance that you haven’t allowed the camera permission of the problematic app on your iOS 17 device.

In some cases, an outdated version can cause several issues with the device and applications. Moreover, if you’re using any VPN or third-party apps then you may face several issues on your device. Therefore, these are some possible reasons why the video call isn’t working. Let’s focus on the troubleshooting strategies.

How to Fix iOS 17 Video Call Not Working Issue

Many users complained that they’re unable to access video calls, while some users are unable to access camera apps. However, the camera app or video calling feature doesn’t work in any of the applications such as WhatsApp, Instagram, Zoom, iMessage, FaceTime, Camera app, etc. If the video call is not working on your iOS 17 device, try the below solutions to resolve the issue.

Fix 1: Check Device Compatibility

Before attempting any other solutions, it is necessary to check whether your device is compatible with FaceTime or not. Several users are unable to use the video call on FaceTime. If the video call isn’t working in FaceTime, you’re probably running on the oldest version.

FaceTime reaction gesture feature will only work with the latest iOS 17 version. If you are running on the oldest version or your device isn’t compatible with FaceTime, you are unable to use the video calling feature on FaceTime. The FaceTime feature will work when using the front camera during the FaceTime video calls.

Fix 2: Enable Camera on FaceTime

If the FaceTime is compatible with your iOS 17 device, you should check whether the camera is enabled on FaceTime or not. Sometimes many users forget to unmute the camera or audio option on FaceTime or any other video calling application. In that case, you won’t be able to access the video call feature on your iPhone.

Make sure to enable the camera option on FaceTime and try checking if it’s working. While making or receiving a FaceTime call or even a normal or Zoom call, make sure to enable the Camera icon on the screen to activate it. If the camera is already enabled on the screen, skip this method and follow the next solution.

Fix 3: Force Restart Your iPhone

Restarting the device is one of the powerful and effective methods that fixes various kinds of issues including software conflicts and application issues. There’s a possibility that video call isn’t working due to software bugs or issues after installing the latest iOS 17 version on the device.

In that scenario, the best way to resolve the problem is to restart the device. It improves the overall performance of the device. To restart your iPhone, follow the steps below:

1. Press and quickly release the Volume Up button.
2. Next, press and quickly release the Volume Down button.
3. Press and hold the Power button (side button) until the screen goes black and the Apple logo appears on the screen.
4. Once the Apple logo appears on the screen, release the power button.
5. Wait until the device completely reboot into the system.

Fix 4: Check Internet Connection

Internet connection is required to do certain activities like browsing the internet, playing video games, chatting with friends, making video calls, etc. However, if the video call is not working on your iOS 17 device whether you are making video calls on FaceTime or with particular apps like WhatsApp, then ensure to check the internet connection on your handset.

Most of the time, the video call isn’t working or receiving when the internet connection is unstable or poor. An unstable internet can trouble you a lot. It’s necessary to check the internet connection on your device and then try to make video calls. Moreover, if the internet connection isn’t stable, you can try using Wi-Fi instead of cellular data. This may help you to resolve the problem within a second.

Fix 5: Allow Camera Permission

You must grant the camera permission to the respective applications on your iPhone device. For every application to function properly and efficiently, permissions must be required to run the app without any lag or issues.

For instance, if you’re using WhatsApp to make or receive video calls and they don’t work, it’s likely that you haven’t granted the camera access to the specific app that needs it. Make sure to grant permission for the camera of the specific app that needs to function properly.

Here’s are the steps to grant camera permission of the app on your iPhone:

1. Open the Settings app on your iPhone.
2. Scroll down and select the specific app you want to allow permission.
3. Tap on the particular app and then tap the Camera toggle under Microphone.
4. Once you enable it, restart your iPhone to apply changes.

Fix 6: Log Out of FaceTime and Log Back In

If you’re using FaceTime on your iPhone and the video call isn’t working anymore, try logging out of your FaceTime profile and logging back again. This may help you to refresh the software glitches and issues with the FaceTime app. Here’s what to do.

1. Open the Settings app on your iPhone.
2. Scroll down and tap on FaceTime.
3. Tap on your Apple ID.
4. Next, tap on the Sign Out button.
5. Once you’re signed out of your Apple ID, launch FaceTime.
6. Now log into the FaceTime profile with your existing Apple ID.

Once you have logged into your FaceTime profile with your Apple ID, try checking if the issue has been fixed by making video calls to your friend or family members.

Fix 7: Set Correct Date and Time

Occasionally, an incorrect date and time settings can cause numerous issues with applications or system settings. Make sure to set the correct date and time as per the region or time zone to solve the video call not working issue on your iOS 17 device.

To set correct date and time settings on iPhone, follow the steps below:

1. Open the Settings app on your iPhone.
2. Tap on General.
3. Next, tap on Date and Time > Set the correct TimeZone.
4. Turn on Set Automatically to set the correct date and time.
5. Finally, restart your iPhone to apply changes.

Fix 8: Update the Problematic App

If you’re encountering the video call not working problem with the particular app on your iPhone, probably you’re running on the oldest version of the app. In that case, you have to check for updates. Make sure to update the app to the latest version on your device.

To check for software updates on your iPhone, follow the steps below:

1. Open the App Store on your iPhone.
2. Tap on your profile icon at the top of the screen.
3. Scroll down to see pending updates of the app on your iPhone.
4. Tap Update next to the problematic app to only update that app.
5. Once the update is finished, launch the app and check if the issue has been fixed.

Fix 9: Disable VPN Profile

Most of the time, the VPN network can also cause several issues and conflicts with the video calling feature on your FaceTime or other applications including WhatsApp and Zoom call. If you’re using any VPN on your iPhone, make sure to disable it. Once you have disabled the VPN on your device, try checking if the issue has been resolved.

Fix 10: Disable Screen Time Restriction

If you are still encountering the issue with the video call on your iOS 17 device, try disabling the screen time restriction on your iPhone. However, Screen Time restriction on your iPhone limits the usage of apps on a daily basis, there might be a chance that it’ll interfere with the app you’re trying to video call. To disable screen time restriction on your iPhone, follow the steps below:

1. Open the Settings app on your iPhone.
2. Navigate to Screen Time.
3. Tap on Content & Privacy Restrictions and head over to Allowed Apps.
4. Here, check if FaceTime and Camera options are both turned on.
5. Enter the Screen Time passcode and confirm the changes.

In case the Screen Time restriction feature is turned on, then ensure to turn off the screen time feature for all apps on your iPhone.

Fix 11: Reset Network Settings

As mentioned earlier, there might be a chance that the video call isn’t working due to unstable or poor internet connection on your iPhone. In that case, resetting the network settings can help you in fixing the problem. Resetting the network will delete the configured Wi-Fi network, Bluetooth, and cellular data settings by default.

Once you proceed with the Wi-Fi network on your iPhone, you’ll have to enter the Wi-Fi password again to connect. Follow the below steps to reset network settings on your iPhone.

1. Open the Settings app on your iPhone.
2. Tap on General > Transfer or Reset iPhone.
3. Tap on Reset and select Reset Network Settings.
4. Enter the passcode to confirm the reset process.
5. Once finished, restart your iPhone to apply changes.

Once you have proceeded with reset network settings on your iPhone, connect your device with cellular data or Wi-Fi network. You’ll have to enter the password again to connect with the Wi-Fi network.

Fix 12: Reset Device Settings

Resetting the device settings is one of the most powerful solutions to troubleshoot and solve software issues and glitches on the device. Keep in mind that resetting the device settings will not impact on your data or media files.

However, the settings on your device such as notification settings, network settings, permissions, etc., will be reset completely. But you can reconfigure them later. To reset all settings on your iPhone, follow the steps below:

1. Open the Settings app on your iPhone.
2. Tap on General.
3. Next, tap on the Reset > Reset All Settings.
4. Enter the passcode and tap on the Reset All Settings to proceed.

Once you have proceed with this method on your iPhone, leave your device for a few minutes to complete the process. Once the process is finished, try checking if the issue has been fixed.

Fix 13: Check for Pending Updates

Most of the time, the outdated software or iOS version can cause several issues with the settings and applications. In that case, you should check your device for pending updates to install it.

The newest software version can fix software issues and bugs on your iPhone and improves the overall performance. It’s worth it to update your device to the latest version. To check for pending updates on your iPhone, follow the steps below:

1. Open the Settings app on your iPhone.
2. Tap on General.
3. Next, tap on Software Update > Select Automatic Updates to On. Once you enable this, your iPhone will install updates automatically whenever it’s available.
4. Now, your iPhone will also check for the pending software update.
5. Download and install the update if available. (Enter the passcode once the prompt appears).
6. Wait for the update installation process, once the update is finished, the iPhone will automatically reboot the system.
7. It may take some time to boot up, so have some patience.

Note: If there is no update available on the screen, you will have an “iOS is up to date” message on the screen. This means you’re already running on the latest iOS version.

Fix 14: Restore iPhone from iCloud or iTunes Backup

If you have tried the above solutions and it fails to work on your iPhone, you can also restore your iPhone from iTunes or iCloud backup. Sometimes, you may need to restore your iPhone to recover the system from the iTunes backup or iCloud backup.

Keep in mind that performing this method on your device will completely reset the iPhone system, and you may lose the data if you haven’t taken a backup of your data. Make sure to take a complete backup of your device before attempting this method.

Note: This method only applies if you have previously backed up your data on iTunes or iCloud. If there is backup you have taken before, you can skip this method.

Restore iPhone with iTunes:

• Open iTunes on your computer and connect your iPhone to the Windows or Mac via the USB cable.
• Connect iTunes to the iPhone and your iPhone will get detected.
• Click on the iPhone icon from the left side and click on Restore Backup.
• Follow the on-screen instructions to complete the restore process.
• Once the process is completed, your device will boot into the system automatically. It’ll take a few minutes, so have some patience.
• Finally, your iPhone will boot into iOS, now disconnect the iPhone and complete the initial setup process.
• Now you’re good to go! Enjoy.

Restore iPhone with iCloud:

• Open the Settings app on your iPhone.
• Tap on General.
• Scroll down to the bottom and select Transfer or Reset iPhone.
• Tap on Reset and choose Erase All Content and Settings.
• Confirm it by entering the passcode and your iPhone will automatically start the process.
• The reset process may take some time to fully complete. So, you have to wait until the process is finished.
• Once your iPhone boots into the system, complete the initial setup process.
• Next, sign-in to your Apple ID.
• Here, you will have to choose Restore from iCloud Backup.
• Once the backup data is ready to restore, you have to confirm the task to proceed. After that, wait for the process to complete.
• Finally, your iPhone will restart to load the backup.
• Enjoy!

Fix 15: Downgrade to iOS 16 Stable

Last but not least, you should downgrade your iPhone version to iOS 16 stable. You can manually downgrade or roll back the iOS 17 version to the iOS 16 stable version by checking our guide to downgrade from iOS 17 to iOS 16 stable version. You can easily downgrade your iPhone by following the steps carefully.

That’s it, guys. We assume that this guide was helpful to you. If you have any queries or questions, let us know in the comments section.