Fix: Sonos Playbase Not Turning On / Working

Sonos Playbase is one of the best entertainment products by Sonos. The Sonos Playbase provides you with full-theater sound for all your movies, music, TV Shows, sports, and games. The design of the Playbase is much interesting that the other person will be not able to know whether it is a sound system or not. It is very simple to set up. In which, you can use one for power and one for the TV.

The Playbase comes with wirelessly connecting features through which you can connect Sonos Speakers in your other rooms to create a good home sound system. It syncs wirelessly with SUB and has the support of a 5.1 surround sound. It is capable to support TVs up to 34 kg. Also, It takes only a few minutes to add and set it up.

But, many users are reporting that their Sonos Playbase is not turning on. So, we are here with the guide on How To Fix the Sonos Playbase Issue. Therefore, read the full article to know more about it.

Fix: Sonos Playbase Not Turning On / Working

Reasons For Sonos Playbase Issue

If you are facing the issue that the Playbase is not turning on and not working then be with us to know the solution. Also, we will be telling you the common problem through which the issues are occurring. So, check out the reasons below.

  • Hardware Problem
  • Power Supply Issue
  • Cable Issues
  • Software Problem
  • Hardware Malfunction

How To Fix Sonos Playbase Issue

So, we will be listing out the solutions through which you can Fix Sonos Playbase Not Turning on the issue. Therefore, check the methods below to resolve it.

Reboot The Playbase

So, the first troubleshooting that you should do is to restart the Sonos Playbase. Yes, by doing this the issue can be fixed as when the Playbase is restarting then it will load all the files correctly and if some of the files were not able to load correctly then it will be fixed.

Power Supply Issue

Sometimes not supplying the proper power can also lead to the occurrence of this issue. So, make sure that the power supply of the Sonos Playbase is good and delivers proper power to it. You can also ensure this by using a stabilizer or other device.

Loose Internet Connection

Make sure that you are using a stable WiFi/Internet Connection. So, if you have any doubt about your wifi connection then try testing the internet speed. And, after running the internet speed check whether you are connected to a stable internet connection or not. You can also try switching the data connection. The loose connection can also lead to the not working of the Playbase. So, make sure to check it properly.

Cable Connection Assessment

The Cable Wires are of the most important things for this type of device. If the wires are not connected properly then you will face this type of issue. So, make sure the cables are in the proper condition and as well as they are working properly. If they are damaged then you have to replace them. Also, check the Optical and Ethernet cables properly so that they are connected tightly and not loose. Make sure that the wires are not bent and not damaged.

Set up the Sonos Playbase Correctly

The issue of not working can also be because the device has not been set up yet properly, it will not connect to an audio device, even if it is directly plugged into the television. So, set up your Playbase to resolve this issue.

Ethernet Cable

The issue of not working can also cause due to the Ethernet Cable. So, if you are facing this issue, then, first of all, check whether the Ethernet Cable is connected properly or not. Also, unplug it, and check the ports whether are clean or not. After that, assess the Ethernet Wire to check whether it is damaged or not. Also, during the wire checking, make sure that the Ethernet Cable is not bent or kinked. So, doing this, again start the Sonos Playbase.

Power Wire Cable & Port

Make sure to check the Power Cable properly. Also, ensure that the cable has not been kinked or bent. So, check whether the wire is damaged or not. If it is damaged then replace it with a new one.

Factory Reset Your Sonos Playbase

So, if you are still facing the issue then you might also try Factory Reset to solve this issue. So, do this by following the steps which are given below.

  • So, first of all, unplug the power wire
  • Press and Hold the Play/Pause or Join Button while reconnecting the plug.
  • Hold the button until the light flashes orange and white light.
  • The light will flash green when the process is completed and the Playbase is ready for set up.

Hardware Malfunction

The issue can be also caused due to the Hardware Malfunction and it can be only fixed by visiting the service center. The hardware malfunction leads to the hardware not functioning properly or suddenly stopping working due to power fluctuation or any other issue. So, in this issue, it will be better for you to take out the Playbase to the service center.

Contact Customer Support

After following the above-mentioned steps, if you are still facing the issue, then you have to visit their service center and get your soundbar fixed. The service center will fix if there is any hardware problem through which this issue is occurring.


In the guide, we have mentioned all the steps through which this issue can arise. And, we have also mentioned different methods to fix it. I hope you might be able to fix the issue of not working Sonos Playbase after following the methods. Also, I hope all the above-mentioned steps were clear to you, so, you will be able to easily implement them. If you have fixed this issue by any other methods, then do share it with us in the comment section.

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