Fix: The Last of Us Part 1 Crashing or Not Loading on PS5

Naughty Dog and Sony Interactive Entertainment recently launched The Last of Us Part I as a remake of 2013’s The Last of Us title, which offers an incredible action-adventure gaming experience with improved controls, combats, exploration, and story mode. Although it’s a faithful remake for the PlayStation 5 console, it seems that The Last of Us Part 1 crashing at Startup or not loading on PS5 is troubling a lot of players unexpectedly.

Now, if you’re also one of the victims of such an issue, you should follow this troubleshooting guide to fix it. Now, you may think that even if your PlayStation 5 console is powerful enough, why is the game crashing while launching it? But issues with the game cache, installation, or internet connectivity might conflict in most cases. Sometimes outdated console firmware, dirty or scratched game discs or hard drive issues can also bother you.

Fix: The Last of Us Part 1 Crashing or Not Loading on PS5

Fix: The Last of Us Part 1 Crashing or Not Loading on PS5

According to several reports on the PlayStation Now subreddit forum, multiple affected players are claiming that The Last of Us Part 1 game won’t start at all for PlayStation Now subscribers. Even after rebooting the game didn’t work. But some players found that disconnecting the PS5 console from the internet fixed the issue temporarily. So, we can expect that there may be a conflict with the ISP blocking is somehow troubling the crashing or not launching issue.

Luckily, we’ve provided with you a couple of possible workarounds that should come in handy. Make sure not to skip any method until the problem gets fixed. So, without wasting any more time, let’s jump into it.

1. Reboot the PS5 Console

First of all, you should restart your PlayStation 5 console to ensure there is no issue with the temporary system glitch. Sometimes a normal system reboot on the console may come in handy a lot.

2. Check your Internet Connection

It’s also recommended to properly check your internet connection before going into any other method because a poor or unstable network can eventually trigger multiple issues with the game loading on the PS5 console. As we’ve already mentioned above, some players disconnected the console from the internet and fixed the game not launching issue temporarily. So, you should try switching to wireless or wired and vice versa to cross-check the issue.

Otherwise, try checking out the connection status at your end via the PS5 console. To do so: Go to Settings > Select Network > Choose Connection Status > Select Test Internet Connection. If in case, there is an issue with the internet connection, make sure to contact your internet service provider to get technical support.

3. Check the PSN Status

Additionally, you should also check for the PSN (PlayStation Network) Status at your end to ensure there is no issue with the server connectivity. If in case, PSN service status isn’t running well then make sure to wait for a couple of hours or so until all the services become operational for you. Make sure to check the official PSN Status here for the same and ensure there is no server downtime or outage happening at that moment. If everything seems fine, follow next.

4. Power Cycle Wi-Fi Router

You should try performing the power cycle method on your Wi-Fi router to cross-check whether there is an issue with the temporary networking glitch or not. Sometimes issues with the Wi-Fi router or its firmware glitch may occur in multiple conflicts whatsoever. Just Power Off the router and unplug the power adapter from the source. Wait for at least 5 minutes and then plug back the power adapter again. Power On the router & check for the issue again.

5. Check The Last of Us (Part 1) Update

An outdated game version can always trouble you more than anything else because it might have some bugs or stability issues. So, it’s always recommended to check for the latest update and install the same to get stability as well as gaming performance or new features. To do so:

  • Go to the game Library > Choose The Last of Us Part 1 game.
  • Press the Options button > Select Check for Update.
  • If there is an update available, make sure to install the update.
  • Once done, reboot the console to apply changes.

6. Check PS5 Network Settings

Sometimes issues with the incorrect PS5 network settings might cause multiple conflicts whatsoever. You should check for the network settings on your console whether it’s set to Google DNS or not. If not, make sure to follow the steps below to input Google DNS for server reachability and faster access.

  • Make sure the controller is connected to the console.
  • Now, go to the Settings menu from your controller.
  • Select Network > Choose Set Up Internet Connection.
  • Select Wi-Fi or LAN Cable as per your active network.
  • Next, choose Custom > Select Automatic for the IP Address Settings.
  • Choose Do Not Specify for the DHCP Host Name.
  • Select Manual for the DNS Settings > Enter for the Primary DNS.
  • Enter for the Secondary DNS.
  • Choose OK and go to the next option > Select Do Not Use for the MTU Settings.
  • Choose Next and select Do Not Use for Proxy Server.
  • Once done, reboot your console to apply changes immediately.
  • Finally, you can try launching The Last of Us Part 1 to check for the issue.

7. Check PS5 System Update

You should also check for the PlayStation system update and if there is an update available, make sure to install the same. An outdated system version can also trouble you a lot in terms of system performance.

  • Ensure that your console is connected to the internet.
  • Go to Settings > Select System > Choose System Software.
  • Select System Software Update and Settings.
  • Choose Update System Software.
  • If there is an update available, the console system will automatically install the latest version.
  • Once done, your console system may reboot automatically to apply changes.

8. Re-Login Your Account

Try logging out of your PlayStation account and logging back into it to check whether there is an issue with your profile or not. To do so:

  • Go to the Settings menu on your PS5.
  • Select User Accounts > Select the Other option.
  • Choose the Sign Out option > Once done, make sure to wait for at least 2 minutes.
  • Then sign back into your Playstation Network account again.

9. Restore PlayStation Store Licenses

It’s also worth recommending restoring the PlayStation Store Licenses by following the steps below.

  • Go to the Settings menu > Select Users and Accounts.
  • Choose Other > Select Restore Licenses.
  • Select Restore and wait until the process gets completed.
  • Once done, try launching the game again.

10. Clear The Last of Us Part 1 Game Data

The chances are high that deleting the installed game save data on the PlayStation 5 console might also resolve the issue. To do that:

  • Go to Settings > Select Application Saved Data Management.
  • Choose either System Storage or Online Storage or USB Storage > Select Delete.
  • Select The Last of Us Part 1 game > Tickmark the files that you want to delete or just Select All.
  • Choose Delete > Select OK to confirm it.
  • Once done, reboot your PS5 console to apply changes.

11. Restore Default Settings

It’s also suggested to restore the default settings on the PS5 console by following the steps below so that you can understand whether the issue has been fixed or not. To do so:

  • Power Off your PS5 console by pressing & holding the Power button for three seconds.
  • Now, the power indicator will blink for a few moments before turning off.
  • Once the console is turned off, press and hold the Power button again.
  • Release the button after you hear the second beep [one beep will sound when you first press and another one will beep seven seconds later].
  • Make sure to connect the controller with the USB cable to the console.
  • Press the PS button on the controller and select Restore Default Settings (option 4).

12. Rebuild Database (PS4/PS5)

Sometimes rebuilding the console database can also quickly fix the issue. You can follow the steps below to do so:

  • Switch Off your PS5 console > Unplug the power cable from the console.
  • Make sure to wait for around 2-3 minutes > Plug in the power cable.
  • Turn On the console and then Clear the Cached Data automatically.

Check whether the problem has been fixed or not. If not, you can follow the next steps below.

  • Press and hold the Power button on the PlayStation 5 console until you hear 2 beeps. [The second beep will sound after seven seconds]
  • The console will boot in the Safe Mode > Connect the controller to the USB with the console.
  • Press the PS Button on the controller > Select Rebuild Database and confirm the task.
  • It may also take some time depending on the hard drive data size. So, wait for it.
  • Once done, just reboot the console.

13. Don’t Put in Rest Mode

By default, the PS5 console system may use the Rest Mode after the inactivity for some time to save power. It’s also considered the sleep mode. Make sure not to keep your PlayStation console in the rest mode because it may cause some issues with the game crashing or not launching. To do so:

  • Go to the PS5 Settings menu > Open the Power Saving option.
  • Select Set Time Until PS5 Enter Rest Mode.
  • Set to Don’t Put in Rest Mode > Restart the console to apply changes.

14. Delete The Last of Us Part 1 Game

It’s also recommended to remove the installed game from your PS5 console and try installing it again in the library.

  • Go to Settings > Select Storage > Choose Games and Apps.
  • Select Delete Content > Select the data that you want to remove.
  • Choose Delete.

You can also manage PS5 console storage if you link your PS5 console to the PlayStation App on your iOS or Android device. So, you’ll have to delete saved data from PS5 by following the steps below.

  • Go to Settings > Select Saved Data and Game/App Settings.
  • Select Saved Data (PS5) or Saved Data (PS4).
  • Select Console Storage > Choose to Delete.
  • Now, tickmark the files that you want to remove.
  • Select Delete.

15. Open PSN Ports on Wi-Fi Router

If in case, your Wi-Fi router doesn’t allow the required PSN Ports then make sure to set up open ports on your router. Just log into your router page via the browser and go to Port Forwarding and add these ports:

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

16. Contact PlayStation Support

If none of the methods worked for you then make sure to contact PlayStation Support for further assistance. You should create a support ticket for the same and provide the required information so that the problem can be investigated properly.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.


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