Ubisoft is a widely popular video game publisher with Rayman, Assassin’s Creed franchise, Far Cry, Tom Clancy series, and more. If you are a PC gamer/player, there’s a huge possibility that you play Ubisoft games too. Ubisoft has Uplay, a video game distribution platform, which is a one-stop-shop from games to materials and info about all the Ubisoft assets that you can access from anywhere and at any time.
Ubisoft’s Uplay is of course used by millions of users worldwide. Although it is robust and seldom fails, there are some users who complained about the “Ubisoft service is currently unavailable” message when they tried to play any game with the Ubisoft Connect PC. Turns out there are many moving parts here so let’s see what’s the issue, the causes, and the troubleshooting strategies that you can use to fix the issue right away.
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- Hamachi VPN
Apparently, some users stated that after deleting Hamachi VPN, the Ubisoft Service currently unavailable error got away. If this is true, it implies that the Hamachi VPN was one of the many causes behind this issue.
- Time & date misconfigured
Apparently, improper time and date settings can cause the currently unavailable Ubisoft service error as well since it is an online service that relies on proper time and data.
- Network-related issues
Another cause of this issue tends to be an error with the network settings. It can be fixed simply by changing the IP from IP to DNS and vice versa, restarting or resetting the network, and so on.
- IPv6
Users have pointed out that the error troubling the Ubisoft Connect PC from connecting to its servers is because of IPv6 since the service requires IPv4 to establish a secure and working connection.
- Faulty Procedure Running
Another probable cause of the currently unavailable issue is if there’s a faulty procedure running. This happens when one of the executable files in the ProgramData runs when the start starts. Turns out getting rid of the executable file works wonders.
Now that you are familiar with the probable reasons causing the error, let’s take a dive into how to fix the issue using various troubleshooting strategies.
#1: Check the Ubisoft Online Server Status
Ubisoft Connect PC or UPlay is a massive online-based service with millions of users. For servers, handling such an immense user base becomes a task and that is where server outages may turn out to be the primary cause of the unavailability of any service. Since you are struggling with the Ubisoft Server currently unavailable error, you need to check whether the server is down or not. Check out this link for Server Status.
Note that in case there’s an outage on Ubisoft’s side, all you can do is wait for the services to be resumed. If the servers are working fine, proceed with the next method.
#2: Terminate random tasks on Ubisoft Connect PC via Task Manager
As mentioned before, there’s a random executable file from the ProgramData on Ubisoft that runs and since it is corrupted, it can prevent users from connecting to the servers at all. Turns out the Task Manager on your Windows PC does show this file so you have to end the file using Task Manager. Here’s how it goes.
- First up, press Ctrl+Alt+Del or Ctrl+Shift+Esc to launch Task Manager.
- Next up, find the service running on your PC under Ubisoft’s name. It could be a random file so it will require a bit of tinkering to find it.
- Once you get the file, tap on it to highlight and press the “End Task” button. Alternatively, you can right-click on the file and select “End Task”.
- This should help you fix the Ubisoft service currently unavailable error.
#3: Configure IPv6
Your PC supports both IPv4 and IPv6 which are two separate internet protocol versions that assign unique identifiers to each user. Turns out some users have complained that Ubisoft Connect PC doesn’t work or struggles running when connected to the internet via IPv6. However, configuring it to IPv4 tends to work if the problem with the Ubisoft service was because of IPv6 after all.
- To fix this issue, open the Run command using Windows + R and search for “ncpa.cpl” without quotation marks.
- Access to Network Connection Settings within the Control Panel.
- Tap on “Network and Internet” and then, tap on “Network and Sharing Centre”.
- Next up, you need to find and click on “Change Adapter Settings” on the left side of the window.
- Hover on the active Network Adapter, double-click on it using your mouse, and go to “Internet Connection >> Properties”.
- Scroll to find “Internet Protocol Version 6 (TCP/IPv6) and untick it.
- Apply and Save the settings, restart the PC and check whether Ubisoft Connect PC commences working now or not.
#4: Check out your internet connection
One of the most obvious reasons why the Ubisoft service currently has an unavailable error pop-up is the internet access. You need a sufficient internet connection with a ping less than 50 or 100ms for a good gaming experience. However, as you begin to get weaker internet signal and higher ping, the Ubisoft UPlay/Connect might fail to run and that is something you need to check.
Go to Ookla Speedtest to verify the ping, uplink, and downlink speeds. Get closer to the Wi-Fi router/modem if you are farther away or use an amplifier to get an amplified signal. Another way to make sure you get a sound internet connection would be to connect an Ethernet connection to your PC. Next up, you can ask your ISP for plans with better speeds and bandwidth. There’s a lot of room for improvement in this section, to be honest.
#5: Scan for corrupted system files
Corrupted system files can prevent services like Ubisoft from running smoothly. Surprisingly, Windows OS has a feature to scan for corrupted system files and it’s easy to use. Here’s how.
- Search for CMD in the Start Menu that will open Command Prompt. Ensure that you open it with administrator privilege using the “Run as Administrator” command.
- Next up, type the command “sfc /scannow” (without the quote marks) and hit Enter to run it. This will take some time.
As soon as it is complete, all the corrupted files should’ve been repaired or fixed. If corrupted files were the issue on your system, to begin with, you should be able to use the Ubisoft Connect PC with ease. Ensure that you give your PC a reboot for all the changes to settle in.
#6: Fixing Network Issues
A lot can go wrong when it comes to network issues. Here are a few things that I recommend you to do in case a network problem is causing the Ubisoft Connect PC to undergo this particular error.
- Try reconnecting to the Wi-Fi network after disconnecting Wi-Fi.
- Forget the Wi-Fi network and connect to the same Wi-Fi.
- Use different Access Points.
- Avoid cluttering the same Wi-Fi network with too many devices at once.
- Reset the router by hitting the Reset button located at the back alongside Ethernet and LAN ports.
- Switch off the router, unplug the power and wait for a few minutes and reconnect.
- Use another Wi-Fi network.
#7: Reset Hosts files
Hosts files on Windows help fix issues with DNS records apart from handling other tasks. Resetting it can help an app to work efficiently so here it goes.
- Open File Explorer and go to “C:windowsSystsem32driversetc” to find a local host file.
- Double-click on the Hosts file to open it.
- If there’s no host file in the folder, it is likely hidden and Windows has options to unhide files on the top menu bar.
- Change its name to “host.old”.
- Open Notepad or other word processors and simply copy-paste the snippet mentioned below.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP address to host names. Each
# entry should be put on an individual line. The IP address should
# be embedded in the first column followed by a similar host name.
# The IP addresses and the host name should be divided by at least one space.
# Additionally, comments may be included on individual lines or following the device name denoted by a ‘#’ symbol.
# For example:
# 102.54.94.97 rhino.ace.com # source server
# 38.25.63.10 y.ace.com # x client host
# localhost name resolution is controlled within DNS itself.
#127.0.0.1 localhost
#::1 localhost
- Save this file as Hosts with .txt extension and check if Ubisoft Connect PC/UPlay is working or not.
#8: Uninstall Hamachi VPN
If you are a Hamachi VPN user and facing issues with the Ubisoft Connect PC program, uninstall it because that’s what many users have advised. Here’s how you can do it.
- Proceed to the Control Panel on your PC and go to “Features and Programs”.
- Search for Hamachi VPN and tap on it, select “Uninstall a Program”.
- You will have to uninstall the LogMeIn Hamachi Tool and others related to Hamachi (if any).
- Reboot the PC and check if this made any difference whatsoever.
#9: Network Reset
Here’s how you can reset your network settings.
- Go to Settings >> Network & Internet.
- Proceed to “Advanced Network Settings >> More Settings >> Network Reset”.
- A confirmatory message will pop up on the screen where you can confirm by hitting the “Yes” button.
Conclusion
Well, these were some of the troubleshooting strategies that you can follow in order to fix the Ubisoft Service Currently Unavailable Error on your PC.