Advertisements

What if Video Calling Not Working on Poco X2: How to fix?

Over the last few years, video calling has become one of the most used features on smartphones. Almost every smartphone manufacturer, if not all, has integrated video calling into the main dialer app, but due to carrier limitations, it isn’t always possible. So, if you are also facing the issue with your Poco X2 then you need to follow this article to get rid of the problem where video calling not working on Poco X2.

Video calling is what I mostly use to communicate with friends living on the other side of the ecosystem. Though it works pretty well most of the time, it does hit a bumpy ride on some occasions. So, if you are unable to use video calling on your Poco X2 or often find it going off the handle, these tips can be convenient for troubleshooting the issue. It may be due to a connection issue, an app bug, a software glitch, or a network problem. In order to identify the reason for your problem, there is a set of troubleshooting steps that you need to follow. Check out this guide to know what you must do to deal with this problem.

Poco X2

Fix, Video Calling Not Working on Poco X2

Check if Voice Calling Works

Some carriers may have 4G LTE issues which can also affect other network services. Try checking if texting or voice calling is intermittent or having random issues. If they do have a problem even if there are excellent signal bars, there may be an issue with your network. You must contact your network operator for help.

Verify Signal Strength

In a lot of network issues, poor or weak signals are to blame. If your Poco X2 is showing No Service all the time recently, be sure to check how the signal bars are showing on your device. Anything lower than 3 bars is not good and can indicate a network issue.

If you are inside a building, try to go out and see if No Service goes away. If you are traveling by car, you may be transiting a dead spot. What you want to do is to move a known well-covered area. If No service remains, there may be an issue with your Poco X2. Continue troubleshooting it by following the steps below.

Simple Reboot or Forced Reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Poco but this applies to every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

  • Press and hold the volume down button first and don’t let go.
  • Press and hold the power key while holding down the volume down button.
  • Keep both keys held down for 15 seconds or more.

If this doesn’t work then head to the next method. Rebooting your device regularly at least once every week can be beneficial.

Advertisements

Troubleshoot Phone App

If mobile data only appears to disconnect when using a particular app, you may have an app issue at hand. Try troubleshooting the app to see what happens.

Close an app using Recent Apps key

  • On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  • Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  • Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Close an app using App Info menu

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • Tap the More settings icon (three-dot icon, upper right).
  • Tap ‘Show All Apps’.
  • Find and tap the app.
  • Tap Force Stop.

Clear App Cache

If the above methods did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Tap ‘Show All Apps’.
  • Find and tap the appropriate app.
  • A popup window will appear with two options.
  • Tap the ‘Clear Cache’ button.
  • Restart the device and check for the problem.

Clear App Data

Clearing an app’s data will return it to its factory state.

Advertisements
  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Tap ‘Show All Apps’.
  • Find and tap the appropriate app.
  • A popup window will appear with two options.
  • Tap the ‘Clear All Data’ button.
  • Restart the device and check for the problem.

Update the App

For updating any app, follow the below instructions:

  • Open Play Store from the App Drawer.
  • Tap on the three-lined option located on the left side of Search Bar.
  • Now tap My Apps & Games.
  • You will now see the list of apps that are available for any update.
  • Tap the update button that at located at the right side of the Apps’ Label.

Toggle Airplane Mode on and off

Network services are blocked if Airplane Mode is enabled. Try checking if this feature is enabled by mistake. To do that:

  • On any screen, pull down the Notification Bar using two fingers.
  • Find Airplane Mode and tap it.
  • Toggle Airplane Mode on and off.

Verify Roaming

If you were abroad or out of coverage of your home network recently, the roaming setting must still be on. Make sure to disable it in order for your device to connect to the network normally.

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Now tap ‘SIM Cards & mobile networks’.
  • Scroll down and look for ‘Data roaming’ which will be under the Settings section.
  • Tap on it to open Roaming settings.
  • Now, toggle the slider towards the left turn off the National Roaming.

Change Network Mode

Sometimes, changing a device’s network mode from, say, 4G LTE to 3G can get rid of network problems. If you haven’t tried doing this as of this point, here are the steps to follow:

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Now tap ‘SIM Cards & mobile networks’.
  • Now tap on the network name of which you want to change network mode.
  • Now you will see ‘Preferred network type’ label under the Mobile Network Section.
  • Tap on it.
  • Now select your preferred network mode as 2G or 3G.
  • Restart the device and repeat steps 1-3.
  • Tap 4G or LTE or auto-connect to return to the original configuration.

Reset Network Settings

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • After opening Settings, look for ‘Connection & Sharing’ and open it.
  • After opening Connection & Sharing, scroll down and tap ‘Reset Wi-Fi, mobile & Bluetooth’.
  • Now, tap ‘Reset Settings’ that is located at the center bottom of the screen.
  • Now, it will ask for your lock screen password, confirm it.
  • Now, a popup window will appear asking you the final time.
  • Finally, tap on the Ok button.
  • Tap on it and you’re good to go.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

  • Turn off your phone.
  • Now Press and hold Volume UP key + Power Key  on your Poco device simultaneously for a while
  • Once you see the Poco logo, you can release the button.
  • The phone is now booted in recovery mode
  • Use Volume keys to navigate to the Wipe cache partition option
  • To confirm, you can use the Power button.
  • Restart your phone

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Your device must be powered on.
  • Press the power button on the phone.
  • When the power off, restart, airplane mode, wifi mode, etc. menu will be displayed, release the power button.
  • Now, long-press the Power OFF word on the screen.
  • Keep pressing this word until the Android Safe Mode message is being displayed on your phone.
  • Select to reboot into Android Safe Mode.
  • When done, a dedicated Safe Mode watermark will be displayed on your smartphone
  • Observe the phone and check for the problem.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘Apps’.
  • Now, tap on ‘Manage Apps’
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Tap ‘Show All Apps’.
  • Find and tap the appropriate app.
  • Tap Uninstall.
  • Tap OK to confirm.

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.

From the Settings menu:

  • Open ‘Settings’ from either the Quick Nav menu or the launcher.
  • Scroll Down and Tap ‘My Device’.
  • Now again scroll down and tap ‘Backup & Reset’.
  • Now finally scroll till the end and tap ‘Erase all data (Factory Reset)’.
  • Now, tap on the ‘Delete all data’ button that is located at the center bottom of the screen.
  • Now, it will ask for your lock screen password, confirm it.
  • Again it will ask your Mi account password.
  • Enter the password and tap the Ok button.

From Recovery:

  • Turn off the device
  • Press and hold Volume Up key + Power Key
  • Release Power key when POCO logo appears but keep pressing Volume Up key
  • Release Volume Up key when Mi-Recovery Appears
  • Use Volume keys to select and Power key to confirm
  • Select Wipe Data and press power key to confirm
  • Select wipe all data and press power key to confirm
  • Select Confirm press power key to confirm
  • Select “back to main menu” by press power key
  • Select Reboot and press power key to confirm
  • Select Reboot to System and press the power key to confirm.

Contact Your Carrier

If the video call is still not working after doing a factory reset on your Poco, that means that the cause is outside your device. In this case, you’ll need the help of your network operator to figure out what’s wrong. Not all network problems are caused by a device error or fault so, at this point, it’s good to consider checking possible account or network factors as well.  No Service bug can be caused by an issue from your network operator so you won’t be able to fix it on your end at all. Talk to your carrier and let them check the problem if nothing is fixed after a factory reset.

Conclusion

That was it, this was the easiest way to Fix when Video Calling Not Working on Poco X2. Follow them carefully to get benefits of the feature in your Poco X2. Are you facing any problems and issues with your Poco X2? Then there is nothing to worry about, we have an article dedicated to Poco X2’s issues and guides. Here is the Poco X2 Troubleshooting Guide. Although it’s rare, some cases of the issues on Poco devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Mi Store or Service Center so a qualified technician can examine the hardware. If needed, they may send it in for repair or replacement.

Do you own a Poco Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Poco are coming soon.

If you have any queries regarding this, the comment section always available for you.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.