Fix: Asus ROG Strix G15 and G17 Keyboard Not Working

Asus ROG Strix G15 and G17 are powerful laptops built for heavy gaming. Though the laptops ship with good hardware, the software can give your bad surprises many times. Many Asus ROG Strix G15 and G17 owners have reported issues with the keyboard. They say the keyboard has suddenly stopped functioning. If you are also facing the same issue with your Asus ROG Strix G15 or ROG Strix G17, read this guide to know the solutions.

Asus ROG Strix G15 and G17 keyboard not working

There could many reasons why the keyboard on an Asus laptop can stop working. It could be due to hardware damage, software bugs, or system glitches. The outed keyboard driver is another reason for keyboard failure. Although it’s uncommon, a virus can also affect your computer.

Now that we know the reasons why Asus ROG Strix G15 or G17 keyboard might not be working, let’s look at the troubleshooting methods.

Try These Solutions to Fix ROG Strix G15 and G17 Keyboard Not Working Issue

Whether you do gaming or any other stuff, the keyboard plays an important role. In case it is not working on your Asus laptop, try these solutions to get it fixed. You may not need to try all the solutions. Simply keep trying and checking until the issue is fixed. So, without further ado, let’s begin our troubleshooting with the first solution.

Solution 1: Update Keyboard Driver

Your computer may have an outdated or older version of the keyboard driver causing issues with the device. You should check if a new version of your keyboard driver is available and update it (if available). Follow these steps to update the keyboard driver:

  1. In the search box, type Device Manager and hit Enter.
  2. Expand the Keyboards option.
  3. Right-click on your keyboard device and select Update driver.
  4. Tap on Search automatically for drivers. Windows will now look for driver updates.
  5. Follow on-screen instructions to update the driver.

You can also download the latest keyboard driver from Asus’ official site and install it manually. For manual installation, follow these steps:

  1. Open Device Manager and expand the Keyboards option.
  2. Right-click on your keyboard device and tap on Update driver.
  3. Select Browse my computers for drivers.
  4. Click the Browse button and select the updated driver file.
  5. Click the Next button to install the driver.
  6. Tap the Close button to close the window.

Check if you can use the keyboard now. If the problem persists, try other solutions.

Solution 2: Restart Your Computer

A software bug or minor system glitch could prevent your laptop from functioning normally. It can cause any sort of issue. Chances are that the keyboard on your Asus ROG Strix G15 or G17 is also affected by this. To fix this, all you need to do is to restart your computer.

Restarting your computer is very simple. Just tap on the Windows logo at the bottom, click the power icon, and select Restart. Alternatively, you can press Alt + F4 from the home screen and select Restart.

Solution 3: Reinstall the Keyboard Driver

If updating the keyboard driver in the first solution didn’t work for you, try reinstalling it. Here are the steps you need to follow:

  1. In the search box, type Device Manager and hit Enter.
  2. Expand the Keyboards option.
  3. Right-click on your keyboard device and select Uninstall device.
  4. Click Uninstall to confirm.

You do not have to manually install the keyboard driver on your Asus laptop. Windows will automatically do it for you, but for this, you’ll need to restart your device.

This method should work if the keyboard not working issue surfaces as a result of an outdated driver, faulty driver, or any other driver-related issues.

Solution 4: Make Sure No Wireless/Wired Keyboard is Connected

Although it’s uncommon, an external keyboard might be interfering with the in-built keyboard on your Asus ROG Strix laptop. Just to make sure that this is not the case, remove all your peripherals connected to your computer, including the wired and wireless keyboard (if you are using one).

Try checking if your Asus laptop is responding to the key presses.

Solution 5: Turn Off Filter Keys

Filter keys is a Windows accessibility feature that controls the keyboard repeat rate and ignores repeated keystrokes. Turn it off and check if the keyboard not working issue has been fixed on your Asus ROG Strix G15 or G17.

To turn Filter Keys off, follow these steps:

  1. In the search box at the bottom type Settings and press Enter.
  2. Click Accessibility from the left-side menu.
  3. Scroll down to Keyboard and tap on it.
  4. Check if the Filter keys option is turned on. If yes, turn it off.

Solution 6: Run Windows Troubleshooter

Whether you are on Windows 10 or 11, you can use the Windows built-in troubleshooter to fix common issues on your PC. After you run the troubleshooter, your PC checks for any issues and fixes them. Follow these steps to run the keyboard troubleshooter on a Windows 11 PC:

  1. Right-click on the Windows logo at the bottom and select Settings. This should open up the Settings window.
  2. Scroll down to Troubleshoot and tap on it.
  3. Click Other troubleshooters.
  4. Tap on the Run button next to the Keyboard.

Solution 7: Update Your PC

If you still can’t use the keyboard on your Asus ROG Strix G15 or G17, the issue could be the Windows software version your PC is running on. Windows keeps sending regular software updates to improve the device’s stability and performance.

Not every time, the updates are stable enough. Manier times in the past, Windows updates have caused issues. To fix it, Microsoft releases a new update. You should therefore check if an update is available. If yes, install the update and check if the problem is fixed.

To update your PC, open Settings and go to Windows Update, and tap on Check for updates. After updating your PC, restart your device and you should be able to use the keyboard.

Solution 8: Reset Your PC

If none of the above solutions have worked for you, try resetting the PC as the last resort. Before you begin, keep in mind that resetting the PC will remove data. Hence, take a backup of your important data and follow these steps:

  1. Open Settings on your Asus laptop.
  2. Scroll down to Recovery and tap on it.
  3. Tap on Reset PC. If you just want to keep your personal files select the Keep my files option, otherwise click Remove everything.

Once you reset your PC, set it up and check if the keyboard issues are gone.

I hope one of the solutions from this article helped you in fixing the keyboard not working issue on your Asus ROG Strix G15 or G17 laptop. If you still can’t use the keyboard, the hardware could be damaged. You need to take your Asus laptop to the nearest service center and get it checked.

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