BBC iPlayer is one of the most popular services out there. However, many users get the error code 02066 issue while streaming, and it isn’t charming. There could be multiple reasons leading to this issue, but don’t worry—the fix is simple. Despite users trying to solve this, it reappears very frequently, but the actual fix is not yet known by the masses.
If you are also getting error code 02066 on the BBC iPlayer, then you are at the right place. We have covered every possible way to solve the issue below, and we are pretty sure that as soon as you finish reading and try the fixes listed below, your device will be working perfectly again.
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What are the possible reasons for the iPlayer error code 02066?
There could be numerous reasons behind this particular error, and finding the exact one would be a little tough. But in the majority of the cases, the error becomes of problems such as lack of stable internet connectivity, server-related issues, cache and data-related problems, and software glitches. The issue can also appear because of problems such as a device getting overloaded, physical internet glitches, or maybe issues with the account or the subscription itself. Keeping all these aside, let’s get straight to all the possible solutions to fix the issue.
Clear app cache and data
If you have read the possible reasons that could lead to this error, then you must be aware of a thing called app cache and data. Well, the cache and data are nothing but the details of private accounts and users’ applications which are stored in the internal storage itself. It helps the app retain all the previous information and login details so that the user doesn’t have to log in again and again whenever they open the app. Even though it’s meant for something good, sometimes it leads to several problems, and hence, your iPlayer starts giving you errors.
In such cases, you are required to manually clear the application’s cache and data. This would give the app a fresh restart, and if any issues arise because of the data or the cache, they will be sorted out quickly. Here’s how you can clear the cache and data of your BBC iPlayer service.
First of all, open Settings on your Fire TV.
Now, go to the Applications tab.
Click “Manage Installed Applications”. Now select the BBC iPlayer application.
Now click on Clear Data and Clear Cache. It may ask for a confirmation, click on Yes and proceed.
That’s it, pretty easy, isn’t it? Once you have successfully cleared the data and cache of your application, open it again to check whether the issue has been fixed or not. It would have been fixed by now. If not, you can try the other methods listed below.
Uninstall and reinstall the application
If you have tried clearing both the cache and data and yet you are getting the error 02066 or 02062; then it’s most probably the issue with the application itself. In such a case, you will have to uninstall the application and then re-install it again. Reinstalling it will ensure that no useless data has been collected and the app gets a completely fresh re-start. After reinstalling the app, you will have to connect your account with the app again which is not a very hard task. Here is how you can uninstall and reinstall the application.
Turn on your device and let it load properly. After it has been loaded properly, go to the Settings app. Now find the Applications tab and open it. After opening it, select Manage Installed Application. Now scroll down and select the app. Click on the Uninstall button. You will now have to confirm it by following the on-screen instructions. After you have followed all the onscreen instructions, your app will be uninstalled. You can now install it after a few seconds and connect your account back to check whether it has started working or not.
If you have tried this method and yet facing the issue then nothing is wrong with the app. The main issue is most probably in the system itself. Read the next step to know how you can fix it.
Restarting the Fire TV device
If none of the above-mentioned steps or the methods have worked for you, then the best you can do for now is to restart your Fire TV device. Restarting the device will ensure that no excess residuals are left and any kind of minor software issues present on the system get wiped out. There are two methods using which you can restart your device.
In the first method, take out for Fire TV remote and press the okay and play/pause button for 10 seconds simultaneously. After a while, the logo will appear on your screen and the restart process will begin. As for the second method, unplug the power cord or adapter from the power socket and let it rest for a minimum of 10 seconds. After that, plug it back and turn on the system. You can now open the application and check whether the issue has been fixed or not. There are very high chance that your BBC iPlayer will now start working again without any issues.
How can I try to avoid the error code 02066 on BBC iPlayer?
Well, after possibly fixing the issue, you might be wondering what you can do to ensure that this error code does not appear again. It is kind of obvious that the error is annoying and no one would want to experience it on their device again. Well, there are no brick steps to completely avoid the issue. Rather, the users would have to take some preventive measures to make sure that the issue does not appear again.
The users should only rely on stable internet connections. Using an unstable internet connection can cause a lot of issues in the background running of the services. In addition, you should try frequently cleaning the data and cache of apps, updating software, limiting the number of processes that run at once, monitoring app performance, checking for server status, verifying account and subscription details, inspecting HDMI connections, restarting the device, avoiding cache overload, and as a last resort, doing a factory reset.
Frequently Asked Questions
1. What are the frequent reasons leading to this problem?
There are various causes for Error Code 02066. It can be the result of issues with the server, your internet connection, or even the programs and data that are saved on your smartphone. Occasionally, it could just be a software bug, or your device could be overloaded. Other times, it can be the result of system updates that are required or issues with the physical connections that your device has. This error may also be caused by issues with your account or subscription or technical problems with your device.
2. What should I do if none of the above-mentioned steps worked?
You may need to think about performing a factory reset if none of the aforementioned solutions work for you. This entails returning your gadget to its factory settings, which frequently resolves persistent issues. Remember that doing this will remove all of your data, so be sure to back up anything crucial beforehand.
3. Does a factory reset ensure no reappearance of the issue?
Resolving the issue with a factory reset does not ensure that it won’t recur. Even though returning your device to its factory settings can frequently resolve chronic issues, there’s still a chance that the problem will resurface. The issue may recur due to several factors such as app installations, software updates, or underlying hardware problems. A factory reset might also not solve the problem entirely if it stems from something other than the device itself, including network connectivity issues or server issues. As a result, even while a factory reset might be a useful step in troubleshooting, it is not a guaranteed fix to stop the problem from occurring again.