Fix: Realme C21/C21Y Unresponsive Touchscreen or Not Working issue

If you are thinking this is a rare issue and only you are facing this issue, then I will let you know that this is a very common issue that a lot of smartphone encounters all the time is a frozen or unresponsive touchscreen. But these types of issues in a flagship smartphone like Realme C21 and C21Y are unexpected. Well, there is nothing to worry about we have discussed a few methods to resolve the Unresponsive Touchscreen or Not Working issue on Realme C21 and C21Y.

There’s a problem with Android screens that seems to crop up when you least expect it, and it’s too annoying to ignore. Sometimes you see the screen flashing, flickering, blinking, or unresponsive touchscreen in and out at seemingly random times. It’s more than just annoying, it gets in the way of doing anything on your Realme C21 and C21Y. However, the Android Unresponsive Touchscreen issue cannot be pointed directly toward the hardware, as it might just be abnormal behavior in the setting and not the phone hardware. Don’t panic! It is not a problem with either your smartphone, not the Android OS.

Fix, Unresponsive Touchscreen or Not Working issue on Realme C21 and C21Y

Check for hardware damage

If your Realme keeps restarting by itself after it was dropped or hit by a solid object, the most likely cause of the problem is bad hardware. In this case, the best thing is that you can visit your local Realme store or Service Center so a qualified technician can examine the device. If needed, they may send it in for repair or replacement.

Take off the screen protector

The next thing that you can do is to see if a screen protector is affecting the sensitivity of the digitizer. Try cleaning the screen with a clean, soft cloth. If that won’t fix the problem, just remove the screen protector entirely (if you’re using one, of course). Hopefully, that will bring the device to its working standard order, and everything would be fine.

Simple Reboot or Forced Reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always the ultimate solution for any issue. Not only Realme but this applies to every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

• Press and hold the volume down button first and don’t let go.
• Press and hold the power key while holding down the volume down button.
• Keep both keys held down for 15 seconds or more.

If this doesn’t work then head to the next method. Rebooting your device regularly at least once every week can be beneficial.

Check for Black Screen problem

As the name suggests, a Black Screen issue’s primary indicator is the fact that the screen remains black no matter what one does. In this situation, the rest of the phone’s functions are working except for the screen. In this case, the best thing is that you can visit your local Realme store or Service Center so a qualified technician can examine the hardware. If needed, they may send it in for repair or replacement.

Update apps

To check for Play Store app updates on your Realme C21/C21Y:

• Open Play Store app.
• Tap the More settings icon at the upper left (three horizontal lines).
• Tap My apps & games.
• Tap Update or Update All.

If you are on a Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

• Open Play Store app.
• Tap the More settings icon at the upper left (three horizontal lines).
• Tap Settings.
• Tap App download preference.
• Select Over wifi only (select Over any network if you don’t have wifi).
• Tap Done.

Make sure to also keep your apps updated all the time by enabling the auto-update option.

• Tap Auto-update apps.
• Tap Over wifi only (select Over any network if you don’t have wifi).
• Tap Done.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

• Turn off your phone.
• Now Press and hold the Volume UP key + Power Key  on your Realme C21/C21Y device simultaneously for a while
• Once you see the Realme logo, you can release the button.
• The phone is now booted in recovery mode
• Use Volume keys to navigate to the Wipe cache partition option
• To confirm, you can use the Power button.
• Restart your phone

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disables all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

• Your device must be powered on.
• Press the power button on the phone.
• When the power off, restart, airplane mode, wifi mode, etc. menu will be displayed, release the power button.
• Now, long-press the Power OFF word on the screen.
• Keep pressing this word until the Android Safe Mode message is being displayed on your phone.
• Select to reboot into Android Safe Mode.
• When done, a dedicated Safe Mode watermark will be displayed on your smartphone
• Observe the phone and check for the problem.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘Apps’.
• Now, tap on ‘Manage Apps’
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Tap ‘Show All Apps’.
• Find and tap the appropriate app.
• Tap Uninstall.
• Tap OK to confirm.

Factory Reset

From the Settings menu:

• Open ‘Settings’ from either the Quick Nav menu or the launcher.
• Scroll Down and Tap ‘My Device’.
• Now again scroll down and tap ‘Backup & Reset’.
• Now finally scroll till the end and tap ‘Erase all data (Factory Reset)’.
• Now, tap on the ‘Delete all data’ button that is located at the center bottom of the screen.
• Now, it will ask for your lock screen password, confirm it.
• Again it will ask for your account password.
• Enter the password and tap the Ok button.

From Recovery:

• Turn off the device
• Press and hold Volume Up key + Power Key
• Release Power key when Realme logo appears but keep pressing Volume Up key
• Release Volume Up key when Recovery Appears
• Use Volume keys to select and Power key to confirm
• Select Wipe Data and press the power key to confirm
• Select wipe all data and press the power key to confirm
• Select Confirm press power key to confirm
• Select “back to the main menu” by pressing the power key
• Select Reboot and press the power key to confirm
• Select Reboot to System and press the power key to confirm.

Conclusion

That was it, this was the easiest way to fix the touch screen issue on Realme C21 and C21Y. Follow them carefully to get the benefits of the feature in your Realme C21 and C21Y. Although it’s rare, some cases of the issues on Realme devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Realme Store or Service Center so a qualified technician can examine the hardware. If needed, they may send it in for repair or replacement.

Do you own a Realme C21/C21Y Device, or any Android device and need these types of simple tutorials? Then stay tuned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Realme are coming soon.

If you have any queries regarding this, the comment section is always available for you.