Some Google Nest users have complained that they are facing WiFi disconnecting issues while using the smart speaker. The device would continue using the internet, but the WiFi would continue going in and out. It ruins the experience altogether if you have an inconsistency with your WiFi connection.
Many people have reported this issue to Google, and Google has provided these customers with some troubleshoot solutions. Here, in this article, we will look at all of these tried and tested solutions. If you are one of the unfortunate Google Nest users who is having trouble with the WiFi connection, surely one of the solutions mentioned below will work out your issue. So without any further ado, let’s get into it.
Table of Contents
How to fix WiFi keeps disconnecting in Google Nest?
Check your cables and connections:
- Check and make sure that the connection to the Google Nest device is secure. Also, ensure that you have connected the provided Ethernet cable to your modem properly.
- Ensure that the WiFi router and modem are turned on.
- Ensure that your modem is connected to the internet source(Cable, DSL, or Fiber).
Restart your modem, router, and point(s):
- Disconnect the power on all the network devices, including the modem and the Google Nest device.
- Wait till all the indicator lights on these disconnected devices turn off. This might take a while.
- Now connect power to your modem and connect it to the router again. Then wait till the lights on the modem turn on completely.
- After they are turned on completely, and the modem is ready to go, provide power to your Google Nest device.
- Connect it to your WiFi and open up the app on your phone that you normally use to operate the Google Nest device.
If you are still having issues maintaining a stable WiFi connection, then try the next fix.
Check your configuration:
Google Nest Wifi and Google Wifi use DHCP, a common internet connection protocol. If your ISP does not provide DHCP support but requires a different protocol like PPPoE or uses Static IPs, you will have to tweak around some WAN settings.
To allow internet access to the Nest Wifi router or a primary Wifi point via the modem, you will have to enter PPPoE account name and password. This can be done by accessing the Google WiFi app’s WAN settings page. If you don’t know what PPPoE is, contact your ISP, and they will provide you with the required login credentials. If you receive a static IP from your ISP, you need to enter your static IP information in the app’s WAN settings. This piece of information is also something you need to gather from your ISP.
Finally, if you have recently made any changes to your network configuration, you need to revert those changes.
If you are still having troubles with your WiFi connection with the Google Nest device, then move on to the next potential solution.
Call your internet service provider(ISP):
If you could maintain a stable connection before, but now you are having issues with the WiFi, then the problem could be with the ISP.
Contact your internet service provider’s customer care and inquire about any changes made in the network recently. Inform them about your network issue with the Google Nest device and enquire whether there was a connection issue from their side. There might be a service outage situation specifically in your area too. If that is the case, then all you can do is wait till your internet provider fixes it. Enquire whether there were any new changes regarding the static IP or PPPoE account credentials.
Factory reset your WiFi devices:
Factory reset your modem/router. In most cases disconnecting the power cable completely and keeping the device idle for a couple of minutes does the trick. Keeping the device turned off and completely disconnected drains out the charge, and that, in turn, clears out any saved information. Now turn on your router/modem and try connecting your Google Nest WiFi to your modem again. Since you have performed a reset, you will have to set up the connection as a new one.
If resetting the device does not work out for you either, move on to the next solution.
Additional router fix:
If you have a setup with multiple routers, and you can access the internet without any interruptions in at least one of these routers, then try the solution mentioned below.
- Unplug the WiFi device that is offline and then connect it again.
- Open the Google Home app and go to WiFi > your WiFi device > Settings > Restart WiFi point.
- Open the Google Home app and go to WiFi > your WiFi device > Points > Test mesh.
- Ensure that all your routers are in range and properly connected to the main source.
These are all the solutions that one can try to fix the WiFi disconnection issue in Google Nest. If you have any questions or queries about this article, then comment down below, and we will get back to you. Also, be sure to check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more useful information.