Horizon Forbidden West Audio Not Working | Sound Cutting Out

2. Check For System Updates

Ensure your console software is running the latest version. If it’s not, then try following the steps below.

Manually Update:

• Using a PC or Mac, create a folder named “PS4” or “PS5” on a USB drive formatted as FAT32. Inside that folder, create another folder named “UPDATE”.
• Download the update file from the official PlayStation website and save it in the “UPDATE” folder.
• Save the file as “PS4 UPDATE.PUP” or “PS5UPDATE.PUP”.
• Plug the USB drive containing the file into your PS4/PS5 console.
• To start the PS4/PS5 console in Safe Mode, press and hold the power button, releasing after the second beep.
• Select the Safe Mode option > Update System Software.
• Select Update from USB Storage Device > OK.

Check OTA Update:

Check that your console has the latest system software installed. Go to Settings > System > System Software > System Software Update and Settings.

3. Try Playing the Game Again

Play the game from the beginning, without an existing game save, to check if the game saves is corrupted. Sometimes rebooting the game might resolve game crashing or launching issues completely.

4. Reconnect HDMI Cable

You may have sound issues on Horizon Forbidden West because your TV’s HDMI cable connection isn’t working properly. Re reconnect your HDMI cable and see if the problem has been fixed. To do so:

• Disconnect your HDMI cable from your TV.
• Make sure to connect your HDMI cable back to your TV.

You should also check whether there is no physical damage to the HDMI cable. If so, you can check for another cable.

5. Re-Login Your Account

According to some reports, signing out and signing into the PlayStation profile account might fix the issue completely.

For PS4:

• On your PlayStation 4 go to the Settings and access the Account Management tab.
• Next, highlight the SignOut option using your controller.
• Finally, press your controller’s O or X button to confirm your action.

For PS5:

• First, go to Settings on your PS5.
• After that, click on User Accounts and select the Other option.
• Lastly, click the Sign Out button.
• Once done, wait at least 2 minutes before signing back into your PlayStation Network account. Then join another voice chat to check if the problem is solved.

6. Check If Microphone is Turned OFF

Sometimes, the microphone isn’t turned on automatically, which may eventually trigger the mic not working issue. Ensure to turn on the microphone manually to check for the issue. If it’s already turned on, then try turning it off and on again.

7. Check the Volume of Microphone

We’ll also recommend that our readers check the volume level of the connected microphone because a low volume level can also cause issues with the in-game audio. It means a low volume level or the turned-off microphone will lead to the mic not working or voice chat not working issue because you won’t be able to talk with other players or vice versa.

8. Use Another Microphone

Try using another microphone on your console to cross-check whether the problem is still bothering you. Using another microphone can easily fix the audio or mic not working issue on the PS4/PS5 console. You can also try connecting the microphone to another port.

9. Check for Physical Damage

If none of the methods worked for you then try checking out whether your microphone is physically damaged or not. Sometimes a damaged or torn wire or microphone can cause this issue.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.