If your new Samsung Galaxy S10 smartphone has issues with the MMS function, then this article is for you. In this post, I will show you how to fix can’t send or receive MMS issue on Galaxy S10, S10E, or S10 Plus.
Commonly, your Galaxy S10 device can’t send or receive MMS because of a third-party app, software- or firmware-related glitches, or some incorrect settings. Luckily, all of those are fixable without much effort if you follow the troubleshooting methods presented below.
Before moving to the solutions to fix can’t send or receive MMS issue on Galaxy S10, S10E, or S10 Plus, you must have to perform some checkups. First, you should check if the smartphone gets a GSM signal and if the mobile data connection is active. Note that MMS does not work without an Internet connection.
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Next, you have to make sure that the Airplane Mode is not on. You can do that by pulling down the quick settings menu and look for an airplane-looking icon. If it’s enabled, tap on it to turn it off. Also, in case you’re traveling to a foreign country, make sure you have Roaming services enabled. Try accessing the Internet with a mobile data connection, not WiFi, or making a call to see if Roaming is functional.
If that’s not the case for you, keep on reading because the solution to fix can’t send or receive MMS on Galaxy S10 smartphones might be one of those presented below.
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How to Fix Can’t Send or Receive MMS Issue on Galaxy S10, S10E, or S10 Plus
Forced reboot
A forced restart is useful because it refreshes the device’s memory and reboots the Android OS processes. While it would be quicker to perform a soft reset, we recommend you to try a forced reboot. To do that, press and hold Volume Down and Power keys until the greenish Android logo appears on the screen. Release both buttons once that happens to permit your smartphone to restart.
In case the Maintenance Boot Menu pops up, select Normal Boot and allow your device to restart.
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Toggle mobile data connection on and off
As I’ve already mentioned above, MMS won’t function without an active Internet connection. Sometimes, the mobile data connection looks on, but due to a glitch, it might not work. To make sure it works, try switching it off and shortly afterward, turn it back on.
Now try sending an MMS to see if the service is now working. If not, move to the next solutions.
Reset network settings
Sometimes, you can’t send or receive MMS on Galaxy S10, S10E, or S10 Plus appears due to wrongly-set network settings. You can fix that by resetting network settings to their defaults.
Here’s how to reset network settings on Samsung Galaxy S10 smartphones:
- Go to Settings -> General Management -> Reset
- In the Reset menu, tap on Reset Network Settings
- Tap again on Reset Settings to confirm the task
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Factory reset Galaxy S10
As the last solution to fix can’t send or receive MMS issue on Galaxy S10, S10E, or S10 Plus, a hard reset is the most drastic one. This method will erase all your apps, except for those pre-installed ones, and personal data. Accordingly, you might want to back up your data before proceeding with this troubleshooting option.
Here’s how to perform a factory reset on Samsung Galaxy S10:
- Shut down your device
- Press and hold the Volume Up button and the Bixby button, then press and hold the Power key without releasing the first two keys
- When the Android logo pops up, release the buttons to permit the OS to enter the Android Recovery Menu
- Using Volume buttons go to “Wipe data/ Factory reset,” and select the option with the Power key
- Confirm the choice
- “Reboot System Now” message should appear soon
- Opt to restart your device now
In case none of the before-mentioned methods helped you fix can’t send or receive MMS issue on Galaxy S10, S10E, or S10 Plus, you should contact your carrier, as the problems might be something that needs professional assistance.