Fix: Logitech G Pro X Headset Left Side or Right Side Not Working

Logitech G Pro X is one of the popular gaming wired over-ear headphones with a mic and blue voice technology that offers an incredible gaming listening experience whether you’re playing games on PC or PlayStation or Xbox or Nintendo Switch. Additionally, the microphone is good with voice quality and eliminates background noise. However, some users have recently faced the Logitech G Pro X Headset Left Side or Right Side Not Working issue.

According to multiple users, this specific issue starts all of a sudden, and either the left or right side of the headset isn’t working anymore. Well, it has become one of the common issues these days with both the wired and wireless headsets to encounter one side isn’t working. Luckily, we’ve provided a couple of possible workarounds for you that should help a lot. So, you should try out all the methods below one by one until the problem gets fixed.

Fix: Logitech G Pro X Headset Left Side or Right Side Not Working

The chances are high that somehow your headset cable is having an issue with the connectivity internally. A couple of reports claim that the same issue may appear whenever a cable gets defected or loose. While putting some pressure on the cable should deliver the sound again. Otherwise, connectivity or hardware-related issues might conflict with the headset sound. Now, without wasting any more time, let’s jump into it.

1. Verify the Cable Connectivity

First of all, you should cross-check whether the cable connectivity is working properly or not. Sometimes issues with the cable can trigger sound not coming out conflicts. Try connecting the cable to the headset and to the USB DAC (Digital to Analog Converter). Make sure to unplug the cable from the headset and connect it again while you should hear two-click sounds. Don’t be afraid to push the cable in the slot forcefully. Plenty of users found it helpful.

2. Test with the Mobile Cable

You can also try using the mobile cable to test the connectivity issue with your Logitech G Pro X headset.

3. Try Reconnecting the Cable

Try reconnecting the cable to the headset and checking if the cable is fitted properly or not. Loose connectivity can trouble you a lot.

4. Make sure the headset isn’t muted

It’s highly recommended to check whether the headset is muted or not. Sometimes the audio may be muted and you’re not checking that.

5. Plug the USB into a different port

You can try plugging the USB cable of the headset into a different port to ensure there is no connectivity issue to a specific port. Some users did find this method useful.

6. Try connecting the headset to another device

If in case, you’re using any other gaming device then make sure to connect the Logitech G Pro X headset to another device and check for the issue. Sometimes it may be possible that your gaming device has some issues with the connectivity.

7. Device Not Detected by G HUB

If the Logitech G HUB software doesn’t detect the Logitech G Pro X headset on your Windows PC then you should go back to the Microsoft drivers and then check for the latest Logitech audio driver again by following the steps below:

• Right-click on the Start Menu to open up the Quick Access Menu.
• Click on Device Manager from the list to open the interface.
• You’ll need to double-click on the Logitech G Pro X headset from the list to expand it.
• Right-click on the device name and click Properties > Select the Driver tab.

Please Note: If the Driver Provider is Microsoft, you don’t need to change the driver. If it’s showing Logitech then you can continue following the steps below.

• If the driver is Logitech, click on Update Driver > Select Browse my computer for driver software.
• Click on Let me pick from a list… > Choose USB Audio Device.
• Click on Next. This should update the existing sound driver back to Microsoft’s standard drivers.

Update to the latest Logitech Audio Driver:

• Open Device Manager > Right-click on Properties.
• Click on the Driver tab > Click on Update Driver.
• Then select Browse my computer for driver software.
• Click on the Browse option of Search for drivers in this location: C:\ProgramData\LGHUB\depots\2xxxx\driver_audio\. [If you’ve installed the Logitech G HUB software to another location the, head over there]
• Now, click on Next to update to the latest audio driver.

8. Uninstall the Audio Device from Device Manager

If in case, the particular issue persists, then make sure to uninstall the Audio Device from Device Manager by following the steps below:

• Go to Device Manager > Click on View at the top.
• Select View devices by the container.
• Look for your device in the list and expand it. Check for the Logitech G Pro X Gaming Headset name.
• Now, right-click on it > Select Uninstall device.
• Click on Delete the driver software for this device > Click on Uninstall.
• Unplug the device and plug it back into another USB port. It should be detected in G HUB.
• Logitech G HUB should download the driver for your device automatically.

9. Audio Device Not Recognized

Sometimes the connected audio device may not be detected or recognized by the Logitech G HUB software for some unfortunate reasons. If that’s happening to you, make sure to check the steps below:

• Right-click on the Start Menu to open up the Quick Access Menu.
• Click on Device Manager from the list to open the interface.
• You’ll need to double-click on the Logitech G Pro X headset from the list to expand it.
• Right-click on the device name and select Uninstall device.
• Click on Delete the driver software for this device > Click on Uninstall.
• Unplug the device and plug it back into another USB port.
• It should be detected in Logitech G HUB and the driver will be downloaded automatically.

10. Restore Logitech G HUB with Default Settings

Try restoring the Logitech G HUB software settings to the default one by following the steps below:

• Exit Logitech G HUB by right-clicking on the icon in the Windows tray from the taskbar.
• Select Quit > Head over to C:\Users\[USERNAME]\AppData\Local\LGHUB.
• Make sure to find out the settings.db file and copy this file to a different drive as a backup.
• Now, go to C:\Users\[USERNAME]\AppData\Local\LGHUB and Delete the settings.db file in the Logitech G HUB folder.
• Once done, launch the Logitech G HUB software and you’ll notice that all the settings have been set back to default.

11. Check the default sound device

In most scenarios, the headset isn’t connected as the default sound device. You should check the default sound device on the PC by following the steps below.

• Click on the Windows icon to open the Start menu > Open Control Panel by searching it.
• Make sure to select Sounds > Go to the Recording tab.
• Enable the Logitech G Pro X headset microphone.
• Then click on the Microphone and click on Set Default.
• Now, right-click on the microphone > Select Properties.
• Head over to the Levels tab > Make sure to drag the volume slider to the right side to maximize the sound.
• Once done, click on Apply and then OK to save changes.

12. Try updating Audio Driver

Sometimes issues with the audio driver may cause several problems during the connectivity or usage of the headset. You should update the sound driver on the PC to fix all kinds of audio-related issues on the system (if any). To do so:

• Press Windows + X keys to open the Quick Link Menu.
• Now, click on Device Manager from the list > Double-click on Sound, Video, and Game Controllers.
• Right-click on the correct audio device that you’re using.
• Next, select Update driver > Choose to Search automatically for drivers.
• If there is an update available, the system will automatically download & install it.
• Once done, restart the computer to apply changes.

13. Reinstall Logitech G HUB

Plenty of users have reported that manually installing the latest Logitech G Hub version did fix the audio not coming out from a side. So, you should also try uninstalling and reinstalling the software by following the steps below:

• Press the Windows + R keys on the keyboard to open the Run dialog box.
• Type appwiz.cpl in the field and click on OK > Now, the Programs and Features page will open.
• Click on Logitech G Hub from the list of installed programs > Click on Uninstall.
• Once done, make sure to restart your computer to refresh the system.
• Next, head over to the Logitech G Hub webpage to download the latest software for Windows.
• Once downloaded, run the installer, and follow the on-screen instructions to complete the installation process.
• Finally, reboot the PC once again to refresh the system and check for the issue.

14. Contact Logitech Support

If the issue still persists, then make sure to contact Logitech Support for additional help. If the Logitech G Pro is under warranty status, you should ask for a repair or refund accordingly. If a specific hardware part defects, check whether the required item is available officially or not.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.