Fix: Panasonic TV Amazon Prime Video Crashing or Not Working issue

Panasonic TVs are very famous in the world due to the features and services provided by them. The company offers various Smart TVs that have 4K Resolution Displays, Dolby Vision Support, HDR Support, and much more. The company also provides updates and a lot of free services to users. And, due to this, there is a large customer base for the brand. The Panasonic Smart TVs are available in a wide range of variety, and you can easily buy a Smart TV that will be able to fulfill your need for entertainment.

Panasonic provides regular updates to their Smart TVs and the TV has the support of all streaming apps which are necessary for the viewers for their entertainment. But, many users are reporting that Prime Video keeps crashing on Panasonic TV. So, we are here with the guide to fix the Amazon Prime Video crashing or not loading issue on your Panasonic TV.

Fix: Panasonic TV Amazon Prime Video Crashing or Not Working issue

Reasons For Amazon Prime Video Crashing

If you are also facing the issue that Amazon Prime Video Crashing or not working issue then follow the steps. But, before that, you should analyze why are you facing this. So, check out the possible reasons below.

  • Hardware Problem
  • Software Issue
  • Firmware Updates
  • Network Connection

So, these were the most common problems through which you can face this.

Steps To Fix Amazon Prime Video Crashing

So, follow the methods which are given below to fix the issue of Amazon Prime Video crashing. Check out the methods below.

Checking Network Connection

So, the first way that you should do is to check whether the Internet Connection is stable or not. If the connection is not stabled then you might also face the same issue. So, check the network speed of your WiFi. You can check the internet speed by easily searching for an Internet Speed Checker. And, ensure that you are connected to a safe and high-speed internet connection.

Restart The TV

If the app is crashing on your TV, then try restarting it. So, unplug the power outlet, and after it waits for 10 seconds. And, again start the TV and start the app. Check whether it is working or not.

Reinstall The App

If you are still facing the issue, then try reinstalling the app. So, first of all, uninstall the app and then switch off the TV. After it, again start the TV and then install the Amazon Prime Video app.

Firmware Update

If the issue has not been resolved then check whether your Panasonic TV is running on the latest firmware updates or not. If you are not running on the latest version then you have to update it because the app might not work properly if the Firmware is not updated. The firmware update fixes the problems of corrupt files and also makes the app compatible to run with the latest operating system smoothly.

Disable VPN

If you are using any VPN then do not use that as it will also cause the issue of crashing the app. So, if you are using VPN, then don’t use it. Also, check whether the DNS Settings of the TV are correct or not. If it is not correct then do fix it.

Factory Reset

If you are still facing the issue of the app crashing then you might have to Factory Reset your Panasonic TV. So, to do this, follow the steps which are given below.

  • Click on Menu Button.
  • A list will appear where you will get a lot of options.
  • Search for Setup Option.
  • Click On System.
  • Select the Factory Default.
  • Select Yes and Press OK
  • It may ask you to enter a pin then the default Pincode is 0000.

After doing this, the Panasonic TV will get to its initial stage and all the files will be cleaned. And, after this, Prime Video is likely to start running without any crashes on the Panasonic TV.


In this guide, we have discussed the possible reasons for not working Amazon Prime Video on your Panasonic TV. Further, we tried to explain all the steps through which you will be able to fix this problem. I hope all the mentioned steps are easy to implement and you will be able to resolve this problem. Therefore, If you have fixed this issue by following any other steps then do share it with our audience so that they can also try to fix it.

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