Ubisoft Connect is an online gaming client that offers users to log into the Ubisoft account and start playing video games online that are listed on the platform just like others. It’s available for PC, Consoles, and Mobile platforms. It’s free to use service where the interested users can easily join and can get exclusive benefits of the Ubisoft Connect with achievements as well. However, some of the users are reporting that the purchased game not showing up in Ubisoft Connect and we have a couple of possible fixes below.
So, according to the affected users of Ubisoft Connect, the client can’t detect or recognize the purchased game at all and not showing in the game library. It literally asks to ‘unlock the full game’ even though the purchased game is showing in the ordered list (transactions), Paypal, or even on the bank statement. If you’re also facing the same issue then check out the troubleshooting guide below in order to fix it.
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Purchased Game not showing up in Ubisoft Connect: How to Fix?
The particular issue is known to Ubisoft and they have acknowledged that sometimes Ubisoft account users can’t see or get the purchased games on their game library even after buying it online. According to a support agent from Ubisoft, if anyone faces the same issue, instantly ask for a refund via Paypal or the bank authority (cardholders).
Though there is no 100% confirmation that every time you find this kind of issue, will get a refund easily. But if the purchase transaction has been made very recently and the order isn’t showing on the company’s system which means the order not have processed yet. In that scenario only, users can ask for a refund immediately and the company will look for the issue or refund process accordingly.