USB connection not working/detecting: How to fix OnePlus 8 Pro?

It is frustrating to find that your Android device is not recognized as a USB driver when you want to transfer files between phone and PC or recover data from Android phone. While the result is similar, the causes and solutions may vary from case to case. In this troubleshooting guide, we are going to discuss a few methods to fix when USB connection not working/detecting on OnePlus 8 Pro.

You take lots of photos with your Android phone and want to transfer those files to the computer, or you mistakenly delete important files on your phone and want to recover data from Android. You have to connect your Android phone to PC via USB cable, but only to find that your phone is not showing up on PC (even though it’s charged). This can be very frustrating and happened with many Android devices.

OnePlus 8 Pro

Fix, USB connection not working/detecting on OnePlus 8 Pro

Refresh the connection

  • On your OnePlus 8 Pro, pull down the Notification Bar from the top.
  • Tap on USB for File Transfer.
  • Tap on Charging phone only.
  • Tap on Transferring files.
  • Check to see if your PC is now detecting your phone and you can move files.

When trying to move files between the two devices, make sure that you select the Transfering files option.

Check Whether USB cable is working

A USB cable can go bad due to misuse, factory defect, or some other factors. If the OnePlus 8 Pro USB connection to PC is still not working, try another USB cable and make sure that it’s an official OnePlus cable. Alternatively, you can try to see if the current USB cable is working by using it to move files from another OnePlus device to a PC.

Update All Apps

To check for Play Store app updates on your OnePlus:

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  • Open Play Store app.
  • Tap More settings icon at the upper left (three horizontal lines).
  • Tap My apps & games.
  • Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  • Open Play Store app.
  • Tap More settings icon at the upper left (three horizontal lines).
  • Tap Settings.
  • Tap App download preference.
  • Select Over wifi only (select Over any network if you don’t have wifi).
  • Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  • Tap Auto-update apps.
  • Tap Over wifi only (select Over any network if you don’t have wifi).
  • Tap Done.

Install Latest Software Updates

Sometimes the glitch is with outdated software updates, installing software updates can solve the randomly rebooting issues in your OnePlus 8 Pro.

  • Open the app drawer and then tap Settings.
  • Scroll down and tap on System.
  • And then tap on System Updates.
  • If a system update is available, you’ll see the option on the screen. Tap Download and Install.
  • If your system is up to date, you will see a message stating that the system is up to date.

Here are a few things that are needed to take care while updating your OnePlus 8 Pro or any device:

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  • Your device must be connected to the internet.
  • Your device must have enough space to download the update.
  • Your device should have enough charge, more than 50% to install the update.

Clean OnePlus 8 Pro charging port

A dirty charging port may block or affect charging and data transfer functionalities on OnePlus 8 Pro. As an end-user, the only thing that you can do is to check if dirt or the foreign object is blocking the charging cable. Try to check the charging port in a well-lighted environment and examine its charging port. If there’s visible port or lint inside but no moisture, you can try compressed air to take them out. Do not stick anything inside to remove dirt as that might damage the system.

Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

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The other way of the reboot is as follows:

  • Press and hold down the Power and Volume down buttons at the same time.
  • Hold the Power button down for 10-15 seconds, or until the phone vibrates and restarts.
  • If the phone turns off let go then press power again for 1-2 seconds to restart the phone.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Turn OFF the OnePlus device.
  • Press and hold the Power button.
  • On the screen, press and hold Power off.
  • Tap Ok to reboot into Safe mode.

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After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open the app drawer and then tap Settings.
  • Tap on Apps & Notification.
  • Now, tap on See all apps.
  • Tap on an app, then tap Uninstall.
  • Tap Ok to continue.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

  • Switch off your OnePlus device.
  • Now press and hold the Power and Volume Down buttons simultaneously until you see the recovery mode options on your device.
  • Once you see the recovery options, you can let go of the two buttons.
  • The Recovery screen menu will now appear.
  • Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
  • Wait until your device wipes out all cache or temporary data from the system partition.
  • Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Reset Your Device

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.

Factory Reset

  • Open the app drawer and then tap Settings.
  • Tap on then tap on System.
  • Now, tap on Reset options
  • Tap Erase all data (factory reset).
  • Finally, tap on RESET PHONE.
  • Don’t select the internal storage checkbox. Select it only if you are sure you have backed up everything on internal storage, including photos and videos, music, documents, and other files.
  • Tap the ERASE EVERYTHING button now and let the phone do its thing.
  • The device would restart automatically after performing the factory reset.

Hard Reset

  • First, power off your phone normally.
  • To turn it on, press and hold the Volume up + Power buttons simultaneously.
  • Don’t release them until you see the OnePlus logo on the screen.
  • Tap on the ‘Wipe data/Factory reset‘ option.
  • Now tap on the ‘Wipe data/Factory reset‘ option to confirm your selection.
  • The phone will reset and on the new screen, use the Volume up button to scroll to the ‘Reboot system now.’ This will reboot your phone normally and that’s it!

Conclusion

These were the few methods to troubleshoot the problem/issues you were facing with your OnePlus 8 Pro. If it is yet not solved then there might be another issue, check and fix that issue from our OnePlus 8 Pro Troubleshooting Guide. Additionally, you can always contact tech support or visit your local OnePlus store or Service Center so a qualified Samsung technician can examine the issue.

Do you own an OnePlus Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for OnePlus are coming soon.

If you have any queries regarding this, the comment section always available for you.

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