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What if video calling not working on Galaxy A50: How to fix?

Over the last few years, video calling has become one of the most used features on smartphones. Almost every smartphone manufacturer, if not all, has integrated video calling into the main dialer app, but due to carrier limitations, it isn’t always possible. So, if you are also facing the issue with your Samsung Galaxy A50 then you need to follow this article to get rid of the problem where video calling not working on Samsung Galaxy A50.

Video calling is what I mostly use to communicate with friends living on the other side of the ecosystem. Though it works pretty well most of the time, it does hit a bumpy ride on some occasions. So, if you are unable to use video calling on your Samsung Galaxy A50 or often find it going off the handle, these tips can be convenient for troubleshooting the issue. It may be due to a connection issue, an app bug, a software glitch, or a network problem. In order to identify the reason for your problem, there is a set of troubleshooting steps that you need to follow. Check out this guide to know what you must do to deal with this problem.

Galaxy A50

Fix, Video Calling not working on Galaxy A50

Check whether voice calling works

Some carriers may have 4G LTE issues which can also affect other network services. Try checking if texting or voice calling is intermittent or having random issues. If they do have a problem even if there are excellent signal bars, there may be an issue with your network. You must contact your network operator for help.

Verify signal strength

In a lot of network issues, poor or weak signal is to blame. If your Samsung Galaxy A50 is showing No Service all the time recently, be sure to check how the signal bars are showing on your device. Anything lower than 3 bars is not good and can indicate a network issue.

If you are inside a building, try to go out and see if No Service goes away. If you are traveling by car, it’s possible that you may be transiting a dead spot. What you want to do is to move a known well-covered area. If No service remains, there may be an issue with your Samsung Galaxy A50. Continue troubleshooting it by following the steps below.

Simple Reboot or Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always the ultimate solution for any issue. Not only Galaxy but this applies to each and every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

  • Press and hold the Volume Down button.
  • While holding it down, press and hold the Power key.
  • Keep the button held for 10 seconds, it will be restarted automatically.

If this doesn’t work then head to the next method.

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Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  • Open the Settings app.
  • Tap Device Care.
  • Tap the 3-dot at the top.
  • Select Auto restart.

Troubleshoot Phone app

Force quit the app

This is usually recommended to fix minor app bugs. There are two ways to do this.

Method 1: Close an app using the Recent Apps key
  • On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  • Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  • Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using the App Info menu
  • Open the Settings app.
  • Tap Apps.
  • Tap the More settings icon (three-dot icon, upper right).
  • Tap Show system apps.
  • Find and tap the app.
  • Tap Force Stop.

Clear app cache

If restarting the three SIM apps did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:

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  • Go to the Home screen.
  • Tap Apps icon.
  • Open the Settings app.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Cache button.
  • Restart the device and check for the problem.

Clear app data

Clearing an app’s data will return it to its factory state.

  • Go to the Home screen.
  • Tap Apps icon.
  • Open the Settings app.
  • Tap Apps.
  • If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  • Select Show system apps.
  • Find and tap the appropriate app.
  • Tap Storage.
  • Tap the Clear Data button.
  • Restart the device and check for the problem.

Toggle Airplane Mode on and off

Network services are blocked if Airplane Mode is enabled. Try checking if this feature is enabled by mistake. To do that:

  • On any screen, pull down the Notification Bar using two fingers.
  • Find Airplane Mode and tap it.
  • Toggle Airplane Mode on and off.

Verify Roaming

If you were abroad or out of coverage of your home network recently, the roaming setting must still be on. Make sure to disable it in order for your device to connect to the network normally.

  • Open the Settings app.
  • Tap Connections.
  • Tap Mobile networks.
  • Move the slider of Data roaming to the left to turn it OFF.

Change network mode

Sometimes, changing a device’s network mode from, say, 4G LTE to 3G can get rid of network problems. If you haven’t tried doing this as of this point, here are the steps to follow:

  • Open the Settings app.
  • Tap Connections.
  • Tap Mobile networks.
  • Tap Network mode and select 3G or 2G.
  • Restart the device and repeat steps 1-3.
  • Tap 4G or LTE or auto-connect to return to the original configuration.

Reset Network Settings

  • Open Settings from either Quick Nav menu or the launcher.
  • Scroll down and tap on General management.
  • Then tap on Reset.
  • Finally, tap on Reset network settings.
  • Then tap on Reset settings.
  • Confirm with your lock screen password when prompted.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

  • Turn OFF the device.
  • Press and hold your device’s Power button till the model name screen.
  • When the SAMSUNG logo appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

  • Open Settings from Launcher.
  • Tap on Apps.
  • Tap See All Apps.
  • Tap an app that you want to uninstall
  • Tap Uninstall.
  • Tap OK to confirm.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
  • Wait until your device wipes out all cache or temporary data from the system partition.
  • Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.

From the Settings menu:

  • Open the Settings from the launcher.
  • Scroll to and tap General management.
  • Tap Reset.
  • Select Factory data reset.
  • Tap Reset to continue.
  • Tap Delete All to confirm the action.

From Recovery:

  • Turn off your phone.
  • Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
  • When the green Android logo displays, release both buttons.
  • The Recovery screen menu will now appear
  • Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  • Press the Power button to select ‘Wipe data/factory reset.’
  • Use Volume Down to highlight Yes.
  • Press the Power button to confirm the action to clear your phone data.

Contact Your Carrier

If the video call is still not working after doing a factory reset on your Samsung, that means that the cause is outside your device. In this case, you’ll need the help of your network operator to figure out what’s wrong. Not all network problems are caused by a device error or fault so, at this point, it’s good to consider checking possible account or network factors as well.  No Service bug can be caused by an issue from your network operator so you won’t be able to fix it on your end at all. Talk to your carrier and let them check the problem if nothing is fixed after a factory reset.

Conclusion

These were the few methods to troubleshoot the problem/issues you were facing with your Samsung Galaxy A50. If it is yet not solved then there might be another issue, check and fix that issue from our Samsung Galaxy A50 Troubleshooting Guide. If you still can’t get through the issue then there might be another issue that can only be cured by a certified technician.

Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tuned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.

If you have any queries regarding this, the comment section is always available for you.

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