Samsung Galaxy S10 smartphones are excellent devices with lots of exciting features, out of which mentionable are the in-display fingerprint sensor and the high-quality cameras. Even though the newest flagships of the South Korean tech giant are stunning, some users complained about some issues. Among them, there is one glitch that affects phone calls. If you can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus, you should continue reading this post because it will show you some quick solutions to tackle that error.
In many cases, you can’t make or receive phone calls due to a software-related bug or a third-party app that causes a conflict. While the odds are low, though, the issue might also be triggered by a hardware problem.
If you can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus because of a software glitch, then you can solve that by yourself following the methods we’ll present to you below.
Here’s what to do if you can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus
Before jumping to other the troubleshooting methods, check if your phone gets a signal. If not, there might be a network error due to your carrier or a SIM card-related issue. Also, if your problem is that you can’t receive calls from a specific contact, make sure the contact is not on the Blacklist.
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If you ruled out the situations presented above, move on to the troubleshooting methods shown below.
Use Galaxy S10 in Safe Mode
To see if a third-party app is causing your Samsung Galaxy S10 device not to be able to make or receive phone calls, you have to use your smartphone in Safe Mode.
Here is how to enter Safe Mode on Galaxy S10, S10E, and S10 Plus:
- Power off your Galaxy S10 smartphone
- Press and hold the Power button key and release it when the SAMSUNG logo appears on the display
- Right afterward, press and hold the Volume Down button
- Hold the Volume Down button until the device boots up, and the Safe Mode text appears in the bottom left corner
If in Safe Mode you can make and receive phone calls, then a third-party app is the culprit behind the issue. You can uninstall any suspicious apps that might cause a conflict with the default Phone application.
Turn Airplane Mode on and off
Sometimes, any network-related issues are fixed by just turning Airplane Mode on and off. First, check the notification bar for an airplane-like icon. If there is none, access the shortcuts bar, look for the Airplane Mode icon and tap on it once to turn it on. Tap again to disable the feature and try making a phone call. In case it works, problem solved, but if not, move on to the next solution.
Reseat the SIM card
On some occasions, the SIM card can slightly move away from its correct position, especially when you dropped your phone. If you can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus, turn off the device, remove the SIM card from its SIM tray, and reinsert it back in after a few seconds.
Turn on the smartphone and try making a call.
Clear Phone App cache
A corrupt cache might cause many glitches. The same might be happening with the Phone App. To make sure that’s not the case, clear Phone App cache. Here’s how to do that:
- Go to Settings -> Apps and locate Phone App
- Tap on it and go to Storage
- Once there, press on Clear Cache
When the operation completes, go to the Phone App and make a call.
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If you still can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus after trying all the methods from above, your last resort is a factory reset. You should remember to back up your data before proceeding.
There are to ways to perform that operation. Today, we’ll present you the quickest one. Here’s how to factory reset Samsung Galaxy S10 smartphones:
- Go to Settings -> General Management
- Tap on Reset
- Choose Factory Reset
- Review the instructions presented on the screen and tap on Reset to proceed
- Select Delete All to confirm
Allow your smartphone to reboot, and once it restarts try making a call. If you can’t make or receive phone calls on Galaxy S10, S10E, and S10 Plus even after you’ve performed a factory reset, then the problem might be hardware-related. Accordingly, seek professional assistance from Samsung or a local repair shop.