The eighth-generation home video console, Xbox one is a major part of various gamer’s lives. After the success of Xbox 360, Microsoft announced a successor device and named it “Xbox one” the – all in one entertainment system.
However, like any other gaming console, the Xbox One also has some error issues. A lot of the Xbox one users have reportedly complained about facing problems while trying to update the installed apps. It is said that the update comes to a halt and display the Error code 0x8B0500B6. To get rid of this error, we have brought nine quick and easy troubleshooting tips for you to try.
Table of Contents
- 1 Troubleshoot Guide for Xbox One update error code 0x8B0500B6
- 1.1 Reconnect the Wi-Fi connection
- 1.2 Test the network connection
- 1.3 Remove and Re-add your Xbox live account to your console
- 1.4 Reset the Xbox Console
- 1.5 Verify the Server’s status
- 1.6 Switch between network connection type
- 1.7 Restart your Xbox console
- 1.8 Uninstall the Fortnite game
- 1.9 Check your ISP’s Online protection tool/shield
Troubleshoot Guide for Xbox One update error code 0x8B0500B6
When the Xbox One fails to update a firmware update, it ends up displaying an error message with code 0x8B0500B6. The error message states:
“There was a problem with the update.
You need this update to use your console, but something went wrong. For help visit xbox.com/xboxone/update/help
Console ID: xxxxxxxxxxx
Error code: 0x8B0500B6 xxxxxxxxx”
This error code most likely occurs due to Xbox one Live account issues or some network conflicts. To get rid of it, try the troubleshooters given below:
Reconnect the Wi-Fi connection
A corrupt network setting can be one of the major factors for the 0x8B0500B6 error. Reconnecting the Wi-Fi connection can help here. For doing so, follow the steps given below:
- On the error screen, select the Skip and stay offline
- Now on the Settings section of your console go to the Network setting tab and then click on Forget wireless.
- Restart both: your consoler and router.
- Now again connect to your Wi-Fi. Meanwhile, in the network setting if it shows offline, then select to go online.
You can now check if the console is still showing the 0x8B0500B6 error or if it has fixed.
Test the network connection
- Firstly, press the Xbox tab and select Settings.
- Now navigate through the following steps, All Settings -> Network -> Network settings.
- Here on the troubleshooting list, click on Test Network Connection and check whether your connection is running at optimum speed or not.
Remove and Re-add your Xbox live account to your console
For removing the Xbox live account:
- Firstly, press the Xbox button then select
- Now click on Settings and from the left pane select Account.
- Choose the option Remove Accounts and press the A button of your keyboard.
- Here choose the profile that you require to remove and then click on Remove or Press the A button.
- Now select Close and then turn off your console. Make sure you unplug the power cable too.
For re-adding the Xbox live account:
- After two minutes, start your console
- From the controller press the Xbox button.
- Go to Sign in and then choose Add & Manage.
- Fill the account Login information and check the privacy setting.
- Now choose the color & gamer pic for the profile and click on Next.
- Make sure you check and update any available Updates.
Once done, check if the Xbox One update error code 0x8B0500B6 has resolved or if it persists.
Reset the Xbox Console
Resetting your console may solve the error issue if it is occurring due to an unexpected console shutdown or an interruption during a firmware update.
Note: Make sure to back up all your data as it may erase after performing this Troubleshooting tip. Also, unplug any cable if you are using a wired connection.
- Firstly, switch off the console and unplug the power cables.
- Wait for 1-2 minutes and plug-in the power cable
- On the console Press & hold the Bind and Eject buttons. You can find the Bind button on the left side of the console and the Eject button at the exact center.
- While you hold the Bind and Eject buttons, press the Xbox button
- Keep holding both of the console buttons for 10-15 seconds, and the Power-up sound will beep. A few seconds later, another Power-up sound will beep.
- After hearing the Power-up sound twice, release the Bind and Eject
- Now from the newly appeared System Console Info screen, select the option Reset Console.
- From the next pop-up window, select the option Reset and remove everything.
Once the process is done, set your Xbox console again and it would have eliminated the error code 0x8B0500B6.
Verify the Server’s status
It could be possible that the Xbox is down or under maintenance from the back end itself. You can check it online, and if it is down or under maintenance, then you might have to wait until Microsoft deals with the issue at their end.
Finally, when after a while the Xbox one server starts working well you can check if the error code 0x8B0500B6 has solved.
Switch between network connection type
Switching between different network connection types have helped quite a few users to get rid of error code 0x8B0500B6. Those who are running a wireless network connection can switch to a wired connection and vice-versa.
Restart your Xbox console
A manual power cycling (Off & On) can solve the majority of problems referring to a firmware issue.
Note: This process can erase any temporary data that might be triggering the issue. It may also drain out the power capacitor of your device. However, your applications, games and other preferences will stay unharmed.
- Firstly, press & hold the Xbox button on your console for about 10 seconds. Wait for the Xbox power light to turn ‘amber’. It is generally white.
- Power Off the router and wait until 5 minutes to power on it back again.
Once all the power lights of the router are stable, you can turn on your console and check whether it’s working fine without any error.
Uninstall the Fortnite game
In the recent past, the Fortnite game has been the cause of various Xbox one error issues for a lot of users. Uninstalling it has reportedly solved the Xbox One update error code 0x8B0500B6 as well. If you have no problems by uninstalling the Fortnite game, go forward with the process below:
Note: Save all the essential data on the cloud on Xbox if you want it to stay unharmed.
- From the home screen, go to My games & apps and select Games.
- Highlight Fortnite and select Manage game.
- From the uninstallation screen, select the tab Uninstall all and proceed further.
- Power off your console and then wait for 30 seconds to 1-minute.
- Finally, Power on your console and check if the error issue has solved or if it persists.
Check your ISP’s Online protection tool/shield
ISP’s (Internet service providers) use different protection tools for safeguarding users from various internet threats. This protection shield can limit your access for multiple resources and essential protocols for the Xbox one. Moreover, if online gaming is blocked in your ISP’s protection tool, then it can also cause the Xbox One update error code 0x8B0500B6.
Now in this scenario, disabling your ISP’s Online protection tool/shield may help you solve the issue. However, disabling the protection tool is not a very smart move, but you can switch to those tools which do not block or restrict online gaming.
We hope you will find the troubleshooting methods mentioned above helpful in getting rid of “Xbox One update error code 0x8B0500B6”. We recommend you to try the basic one first like reconnecting, testing, or switching between the network type and try the other ones later.
If none of the above troubleshooters works for you, then consider connecting with the Xbox Support. Also, you can connect with the Xbox live status, and it will help you in quickly fix many of the commonly occurred errors. If you have any queries or feedback, please write down the comment in the below comment box.