Fix: Apex Legends Voice Chat Not Working on PC, PS4, PS5, Xbox One, Xbox Series X/S

2019’s Apex Legends is a popular free-to-play online battle royale-hero shooter video game by Respawn Entertainment and Electronic Arts. It offers a strategic battle royale shooter with a legendary character-based gaming experience and fast-paced combat mode. However, some players are frustrating a lot due to several game issues, so the Apex Legends voice chat is not working on PCs, PS4, PS5, Xbox One, and Xbox Series X/S.

Now, if you’re also one of the victims of such an issue, then follow this troubleshooting guide to resolve it. Plenty of Apex Legends players are constantly reporting about the voice chat not working issue on their PC, PlayStation, and Xbox consoles that we can’t deny. Whenever players try to get into the gameplay, the voice chat system doesn’t work correctly, or the audio cuts out while talking with teammates quite frequently.

Apex Legends

Fix: Apex Legends Voice Chat Not Working on PC, PS4, PS5, Xbox One, Xbox Series X/S

This specific issue affects the gameplay experience a lot when it comes to battle royale shooter video games. Initially, it only appeared on the Xbox lineup consoles, such as Xbox One and Xbox Series X|S. But currently, PC and PlayStation (PS4/PS5) users are also encountering the same issue. Luckily, we’ve provided you with a couple of workarounds that should come in handy. So, without further ado, let’s jump into the reasons.

It looks like there are a couple of possible reasons coming into the roleplay behind the voice chat not working issue on Apex Legends, irrespective of the gaming device. Such as the MAC address error, controller issues with the console, network connectivity, outdated controller firmware, incorrect audio device settings, microphone-related issues, in-game voice chat settings issues, and more. So, you should follow the troubleshooting methods below to fix it.

1. Check In-Game Voice Chat Settings

Sometimes issues with your in-game voice chat settings may be a possible reason behind the issue that can be fixed by checking out the correct voice chat settings in the game menu and reconfiguring them. To do that:

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  • First, run the Apex Legends game > Go to the gear icon in the bottom-right corner.
  • Now, select the Settings option > Go to the Audio tab on top.
  • Make sure to check the Voice Chat Record Mode option, Voice Chat Input Device, etc whether are correctly configured or not.
    • Select System Default from the Voice Chat Input Device. [If the connected microphone is showing separately, select the mic]
    • Voice Chat Record ModePush to Talk
    • Open Mic Record ThresholdDefault
    • Incoming Voice Chat Volume100%
  • Once done, relaunch the Apex Legends game to check for the issue.

2. Adjust Windows Sound Settings

Well, the chances are high that somehow your Windows system sound settings option is misconfigured or you didn’t configure it yet. In that case, you may find some conflicts with the game audio or mic sound whatsoever. You can follow the steps below to correctly configure system sound settings.

  • Make sure to close and exit the game via Task Manager. [Press Ctrl+Shift+Esc keys to open Task Manager > Click on the Processes tab > Click on the Steam process and select End Task]
  • Now, open Windows Settings by pressing the Win+I shortcut keys.
  • From the System section, click on Sound > Set your Mic Input volume to 100%.
  • Click on your mic and select 2 channels 48’000 or 44’100 Hz whatever is showing.
  • You can also test your microphone to see if the mic works on your Windows PC or not.

Note: If you don’t have an audio input device, that doesn’t mean your device is faulty. Make sure to unplug and reconnect the audio input device into a different USB slot or a 3.5mm audio jack respectively to get it worked.

  • Just go into your Sound settings again > Click on Input devices in the Advanced sound settings option.
  • Make sure to reboot the PC to apply changes immediately and then you can try checking the voice chat again.

3. Adjust Sound Control Panel

It’s also recommended to adjust the sound control panel on your Windows PC to ensure there is no misconfiguration present. To do that:

  • Go to the Sound Settings menu > Select More sound settings.
  • Once the Sound Control Panel option opens, you should set the preferred mic to the default device from the Recording section.
  • Then you can try to disable all other microphones from the list of devices.
  • Next, right-click on the mic that you want to use > Head over to Properties.
  • Under the Levels tab, don’t mute the microphone > Under the Advanced section, you should allow the two exclusive mode options.
  • Click on Properties under the General tab > Check if the device driver is up to date or not from the Driver section.
  • Once done, reboot the PC to apply changes.

4. Allow Microphone Access to Apps

You should also try allowing the microphone access to apps by following the steps below to ensure your system and the game can use the connected microphone. To do that:

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  • Press the Win+I keys to open Windows Settings.
  • From the Privacy & security section, click on Microphone under App Permissions.
  • Make sure to enable the Let desktop apps to access your microphone option.
  • You can select the Apex Legends game from the list or manually add it.

5. Update Audio Driver

Sometimes an outdated or missing audio driver on the system can also trigger several issues in several ways. It’s highly recommended to check for the audio driver update and install it (if available). You can follow this in-depth article link to do the same. Otherwise, you can follow the brief steps below to install the update.

  • Press the Win+X keys to open the Quick Link Menu.
  • Click on Device Manager > Double-click on Sound, video, and game controllers.

  • Right-click on the active audio device > Select Update driver.
  • Click on Search automatically for drivers > Wait for the process to complete.
  • If there is an update available, the system will automatically check for the same, and install it.
  • Once done, ensure to reboot the system to apply changes.

It should help you to fix Apex Legends Voice Chat Not Working issue in most scenarios.

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6. Run Audio Playback Troubleshooter

If the above methods didn’t work for you then make sure to run the audio troubleshooter option by following the steps below. Sometimes this specific troubleshooting method can detect potential audio playback-related issues that you may not find normally. To do this:

  • Press the Win+I keys to open Windows Settings.
  • Click on System from the left pane.
  • Click on Troubleshoot > Select Other troubleshooters.
  • You can find out the Playing Audio option > Click on the Run button next to it.
  • You’ll need to select the audio output device that you want to troubleshoot.
  • Click on Next > Wait for the troubleshooter to scan for the audio-related issues.
  • Well, it may take some time. So, please be patient.
  • Follow the on-screen prompts to complete it and choose What to do next.
  • Once done, reboot the PC to apply changes.

7. Restart Audio Service

If your in-game audio or the voice chat is still not working then you can try restarting the audio service on the PC manually by following the steps below.

  • Press the Win+R keys to open the Run dialog box.
  • Now, type services.msc in the field and hit Enter to open Services.
  • Search for Windows Audio > Double-click on it to open Windows Audio Properties.
  • If the Startup type: is set to Automatic then it’s good.
  • Make sure to check if the Service status: is set to Running or not. [If not, then do the same thing]
  • Click on Apply then OK to save changes.
  • Finally, make sure to reboot the PC to change effects immediately.

8. Reinstall Audio Driver

If none of the workarounds did fix the issue for you then you should try uninstalling and reinstalling the audio driver on your PC by following the steps below. It’ll help you to easily fix any temporary glitch or audio-related issues in a jiffy.

  • Press the Win+X keys to open the Quick Link Menu.
  • Click on Device Manager > Now, double-click on Sound, video, and game controllers to expand the list.
  • Right-click on the active audio device > Select Uninstall device.
  • Click on Uninstall again to confirm the task and follow the on-screen instructions.
  • You may have to wait further to complete the process.
  • Once done, make sure to restart your computer to apply changes immediately.
  • Finally, you can try running the Apex Legends game to check if the voice chat not working issue is still bothering you or not.

9. Verify and Repair Game Files

The chances are high that your game files become corrupted or missing unexpectedly. In that case, you should verify and repair the installed game files on the PC by following the steps below.

For Steam:

  • Launch Steam > Click on Library.
  • Right-click on Apex Legends from the list.
  • Click on Properties > Go to the Local Files tab.

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  • Click on Verify Integrity of Game Files.
  • Wait for a while to complete the authentication process.
  • Once done, reboot the PC to apply changes.

For Origin:

  • Open the Origin client on the PC.
  • Go to My Game Library > Select Apex Legends from the list of installed games.
  • Now, click on the Settings icon > Select Repair.
  • Wait for the client to do the job for you.
  • Once done, make sure to close the client, and restart the PC to change effects immediately.

10. Update Apex Legends

It’s better to check for the game updates periodically because developers mostly release patch updates monthly to include new features, bug fixes, and general improvements. You can follow the steps below to check for the update and install it whenever available.

For Steam:

  • Open Steam > Go to Library.
  • Click on Apex Legends from the left pane > Steam will automatically search for the available update.
  • If there is an update available, click on Update.
  • Wait for a while to complete the update process.
  • Once done, reboot the PC to apply changes.
  • It might help you to fix the Apex Legends Voice Chat Not Working issue.

For Origin:

  • Open the Origin client on the PC > Click on Application Settings.
  • Now, look for the Client update section.
  • Here you’ll need to Turn ON the Automatic game updates option.

For PlayStation:

  • Turn On your PS4/PS5 console > Go to the Home screen.
  • Now, navigate to the main menu on top.
  • Head over to the Games tab.
  • Scroll down to Apex Legends and highlight it.
  • Press the Options button on your controller.
  • Finally, choose to Check for Update from the drop-down menu.

For Xbox:

  • Make sure to turn on your Xbox One or Xbox Series X|S gaming console.
  • Press the Xbox button on your controller to open the menu.
  • Now, scroll down to the right > Select ‘Settings’.
  • Scroll down until you see ‘Updates & downloads’.
  • From the next page, select ‘Keep my console up to date and ‘Keep my games & games up to date’ to enable the checkbox.

11. Clear the MAC address on your Xbox console

It also seems that most Xbox console users are encountering the specific voice chat not working issue due to inconsistent network data. So, clearing the MAC address on the Xbox console can easily fix the issue. You can follow the steps below to do so:

  • First, press the Xbox button on your controller to open the guide menu.
  • Select the gear icon > Select Settings.
  • Go to All Settings > Head over to the Network tab.
  • Select the Network Settings option.
  • Now, choose the Advanced Settings option.
  • You can also use the Alternate Mac Address option.
  • Select the Clear option to clear your MAC address.
  • Once done, restart the console and then check for the issue again.

12. Update your microphone driver

Sometimes issues with the PC’s outdated or missing microphone driver can trouble you a lot. It’s better to update the microphone driver by following the steps below.

  • Press the Win+X keys to open the Quick Link Menu.
  • Select Device Manager > Click on the Audio inputs and outputs category to expand it.
  • Right-click on your microphone device that’s connected to the PC.
  • Then click on the Update driver option > Follow the onscreen prompts to complete the process.
  • Once done, reboot your PC to apply changes, and check for the issue.

13. Turn OFF and ON the Console Controller

You can try turning off and on your controller of the Xbox console to refresh the temporary system or connectivity glitch. This particular trick can come in handy to Xbox console users to fix the issue. It will basically reset the VoIP function and re-establish the audio between teammates between gaming. To do so:

  • Make sure to launch the Apex Legends game on your Xbox console.
  • Now, join a match and connect your mic to the controller.
  • Press and hold the Xbox button for a few seconds until you see what you want to do menu.
  • Next, select the Turn off controller option.
  • Wait for a couple of seconds and then turn on the controller again.
  • Once done, check if the Apex Legends voice chat is still not working or what.

14. Ensure controller firmware is up-to-date

If in case, your Xbox controller’s firmware is outdated, it might cause some issues with your game voice chat. So, checking for the controller firmware to be updated is highly recommended. You can follow the steps below:

  • Press the Xbox button > Open the Settings menu on your Xbox console.
  • Now, go to the Devices & streaming tab > Select Accessories.
  • Select the three dots icon under the problematic controller.
  • Choose Firmware version > Select the Update now button.
  • Make sure to let the process complete.
  • Once the update is done, check whether the problem is fixed.

15. Open and Close a Private Chat Session

Some of the Apex Legends players have also mentioned that opening and closing the private chat session on the Xbox console can fix the issue. You can follow the steps below to do so:

  • Launch Apex Legends on the Xbox console.
  • Check whether your microphone indicator shows a speaker or not.
    • You can press the Xbox button on the controller > Go to the Multiplayer section.
  • Next, select Start a party to open a private chat session.
  • Once the party is opened, close the Multiplayer menu then go back to the Apex Legends game.
  • Now, go to the lobby menu of Apex Legends > Press the Xbox button on the controller.
  • Head over to the Multiplayer section > Select your party.
  • Scroll down and choose it to close the party session.

16. Power Cycle your Gaming Device

Last but not the least, you can try performing the power cycle method on the gaming device to avoid system glitches or cache issues. To do that:

  • First of all, shut down your console or PC completely.
  • Once turned off, unplug the power cable from the console/PC.
  • Now, wait for around 30 seconds, and then plug the cable back in.
  • Turn on the gaming device and check for the issue again.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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