Fix: ASUS ROG Strix G15 and G17 Not Charging Issue 

The ASUS ROG Strix G15 and G17 are powerful gaming laptops that provide users with an immersive gaming experience. Unfortunately, some users have experienced an issue with their laptops not charging. If you’re one of them, you may wonder why your laptop is not charging and how to fix it. In this article, we’ll provide several solutions to help you fix the charging issue on your ASUS ROG Strix G15 and G17.

Fix: ASUS ROG Strix G15 and G17 Not Charging Issue 

Why is my ASUS ROG Strix Not Charging? 

Before troubleshooting, let’s understand why the laptop isn’t charging. There are many reasons why your ASUS ROG Strix might not be charging. However, the most common reasons are:

  • The charging cable may not be securely plugged in, or the charging port may be dirty or debris-clogged.
  • The charging cable or adapter may have visible damage, such as frayed wires or bent pins, which will not allow charging.
  • The outlet or power source may not be working properly, or there could be damage to the plug or cord.
  • A software issue on your laptop, such as outdated BIOS, may cause the problem.
  • The battery may be old, damaged or not calibrated, which can prevent charging.
  • The problem may also be caused by a hardware issue in the laptop, such as a malfunctioning charging port or battery.

Fix ASUS ROG Strix G15 and G17 Charging Issues 

Now that you know the causes behind this issue, let’s see how you can fix it. There are several fixes that you can try to fix this issue. We have listed some of the most effective ones below. Make sure to try them all. 

Fix 1: Check Your Power Supply

The first step in resolving your charging issue is to check your power supply. Ensure the adapter is plugged in properly and the wall outlet provides power. If the adapter appears to be working properly, the next step is to check the power cable. Ensure the cable is firmly connected to the laptop and adapter. If the cable appears in good condition, the next step is to check the internal power supply.

If your laptop is still not charging, the next step is to open the laptop and inspect the power supply. Ensure all the cables are securely connected, and there is no visible damage. If everything appears to be in order, the issue may be with the power supply itself. Try changing your power outlet to fix the problem.

Fix 2: Check the Charging Port and Cable

The next step is to check the charging port and cable. The cable or port may have become loose or damaged, resulting in a connection issue. First, check the cable to ensure it is plugged securely into the laptop. Then, check the port for any visible damage or obstruction. If you find any damage or debris, clean the port with a soft cloth and make sure the cable is plugged in securely. 

Once you have checked the charging port and cable, try plugging the cable into a different power source. If the laptop still does not charge, try using a different cable or charger to see if the laptop starts charging. 

Fix 3: Perform a Hard Restart

If your ASUS ROG Strix G15 or G17 laptop is still not charging, try performing a hard restart. Performing a hard restart can help resolve the charging issue. 

A hard restart also called a power cycle, is when you completely power off your laptop and then turn it back on again. This is different from a regular restart, which is when you shut down your computer and then restart it. A hard restart can help clear out any issues preventing your laptop from charging properly. Here’s how to do it:

  1. Make sure that the laptop is unplugged. 
  2. Then, press and hold the power button for 30 seconds. This will completely shut off the laptop and clear out any stored energy.
  3. Once the laptop is powered off, plug the power cord back into the laptop. Then, turn it on again and see if the charging issue has been resolved.

Fix 4: Run the Battery Diagnosis Tool in MyASUS App

If the above solutions don’t work, you can run the battery diagnosis tool in the MyASUS app. This tool can help identify the cause of the charging issue and provide solutions to fix it. Follow the steps below:

  1. Open the MyASUS app on your laptop.
  2. In the MyASUS app, click on Customer Support from the left pane.
  3. Then, go to the System Diagnosis tab and click on Battery problems.
  4. Click on the Checkup button to run the diagnosis tool.

The app will then analyze your laptop’s battery performance and let you know if there are any potential issues. If any potential issues are detected, the app will provide instructions on how to resolve them. Follow the instructions provided to fix any potential issues.

Fix 5: Update BIOS

If the charging issue persists, the problem may be related to the BIOS. Make sure that you have the latest BIOS version installed on your laptop. You can check for updates on the ASUS website and follow the instructions to update your BIOS.

Fix 6: Reinstall the Battery Driver

Another solution is to reinstall the battery driver. This can help resolve any issues with the driver that may be causing the charging problem. Here’s how you can do it:

1. Press Windows + X on your keyboard and select Device Manager.

2. Look for the “Batteries” section and expand it. 

3. Right-click on the battery driver and select “Uninstall device.”

4. Restart your laptop, and Windows will automatically install the latest drivers for your laptop. Make sure you are connected to the internet for this to happen.

5. Now, connect your laptop to the power outlet and check if it is charging.

Fix 7: Use Full Capacity Mode in ASUS Battery Health Charging

If you are using the Balance or Maximum Lifespan mode for your ASUS laptop, then your laptop will stop charging beyond a certain percentage. There are three modes in the ASUS Battery Health Charging app:

  • Full Capacity Mode: This will charge your laptop normally to 100%.
  • Balanced mode: This mode will charge your battery to 80% and stop taking the charger beyond this percentage.
  • Maximum lifespan mode: This mode will stop charging your laptop once it reaches 60% battery level.

Clearly, if you have enabled any of the latter two features, your laptop will stop charging beyond a certain point. However, you change this setting to charge your laptop to 100% by enabling the Full Capacity Mode. Here’s how to do it:

1. Open the ASUS Battery Health Charging application.

2. Select the “Full Capacity Mode” option.

3. Click the “OK” button to save the changes.

Once enabled, this mode will ensure that your laptop’s battery is fully charged each time you plug it in. 

Fix 8: Recalibrate the Battery 

If your ASUS ROG Strix G15 or G17 laptop is still not charging, you can try recalibrating the battery. Recalibrating a laptop battery is a process that resets the internal battery gauge, which is responsible for tracking the amount of charge in the battery. This process can be used to restore the battery’s original capacity and performance. Plus, it will also prevent your battery from running into charging issues in the future.

Here’s how to recalibrate the battery on your ASUS ROG Strix G15 or G17 laptop: 

1. Fully charge your laptop battery. Make sure the laptop is plugged into a power source, and the battery is completely charged. If the laptop isn’t charging at all, you can skip this step.

2. Discharge your laptop battery completely. This can be done by running the laptop without the power cable connected until it turns off.

3. Fully recharge the laptop battery. Connect the power cable and allow the battery to fully recharge. 

4. Repeat the process twice. The battery should be recalibrated after two complete charge-discharge cycles. 

This process should resolve the charging issue with your ASUS ROG Strix G15 or G17 laptop. If the problem persists, contact ASUS customer service for further assistance.

Fix 9: Contact ASUS Support 

If none of these steps works, then it’s time to contact ASUS support. ASUS has a dedicated support team that can help with any issue related to their products. You can contact them through the ASUS website or by calling their customer service number. If you are calling, make sure to have your laptop’s serial number ready. This will help the support team identify your laptop and help you more quickly.

Frequently Asked Questions

How to fix charging issues on my ASUS ROG Strix G15 and G17?

To fix charging issues on your ASUS ROG Strix G15 and G17, follow these steps:

  1. Check the charging port on your laptop to make sure it is clean and free of debris. 
  2. Check the power adapter and make sure it is plugged in correctly. 
  3. Check the power settings on your laptop and make sure they are set correctly. 
  4. Try a different power adapter to see if the issue persists.
  5. Replace the battery if needed. 

What is the standard charging time for the ASUS ROG Strix G15 and G17?

The standard charging time for the ASUS ROG Strix G15 and G17 will depend on the battery capacity and the charger being used. Typically, it takes about 2-3 hours to fully charge the battery.

What should I do if my ASUS ROG Strix G15 and G17 still won’t charge?

If your laptop still won’t charge after trying all the solutions above, it’s possible that the problem is with the battery or the charging port, and it may need to be replaced. Contact ASUS customer service for further assistance.

What type of power source should I use to charge my laptop? 

You should use the original power adapter and charger that came with your laptop.

Final Words

These were the fixes to solve charging issues on your ASUS ROG Strix G15 and G17. Start by checking your power supply and charging port, then move on to more advanced solutions, such as running the battery diagnosis tool or updating the BIOS. We hope that these solutions have helped you resolve the charging issues on your ASUS ROG Strix G15 and G17. If the problem persists, contact ASUS support for further help.

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