Asus now stands as one of the leading PC manufacturers in the world right now. Catering to the needs of budget buyers, all the way to high-end users, Asus has a laptop for every possible use. And the Asus Zephyrus G14/G15 are one of the most sold devices in the market right now. These devices sell hot because of the value they provide for the money. But not everything is smooth and fabulous with these laptops.
Some users have reported issues with the Keyboard while using the G14/G15, and here in this article, we will look into it. We will discuss all the possible solutions. One can try to fix any keyboard-related issue with the Asus Zephyrus G14/15. Usually, at their price point, trivial issues with components like the Keyboard should not exist in the first place. But some software inconsistencies could arise for any Zephyrus user. So here in this article, we will get into it. Now without any further ado, let’s get into it.
How to fix the Asus Zephyrus G14/G15 keyboard not working?
We will start with the simple solutions and then move on to the more complicated ones. Try every key in the order mentioned below to see which one works for you.
Restart your system:
A system reboot is the first solution that every Windows user must try when facing an issue. Windows develops inconsistencies over time if the computer has not been appropriately restarted for a while. In many ways, a system reboot can immediately fix the most common issues with a Windows computer.
So if your Keyboard has suddenly stopped working, perform a system restart. Once the reboot process is complete, try using your Keyboard again. If it still does not work, try the next solution mentioned below.
Check for viruses:
Sometimes a computer can get infected by malware, resulting in the system not functioning correctly. You can get rid of the malware, if there is any, by running a full system scan on your computer using the built-in Windows defender. Just make sure that the Windows Defender is up to date.
You can use that application to run a complete system scan if you trust any other third-party antivirus program. Here, ensure you have the latest virus definitions on your antivirus.
If the Keyboard still malfunctions, try the next solution.
Update keyboard drivers:
Most often, any device problem can be fixed easily with a driver update. To ensure that your Keyboard is working perfectly, update your keyboard drivers to the latest version.
There are two ways to go about it. You can either choose to update the drivers manually or automatically.
To update the drivers manually, go to your device manufacturer’s website and look for the latest driver file for your Windows version. Once you have found the file, download it to your computer. After that, double-click the file and follow the on-screen instructions to install the latest drivers on your computer.
To update the drivers automatically, you can use a third-party application to scan your computer for any missing or outdated drivers and install the latest version for you. These third-party applications usually charge a bit for their service, but it is a worthwhile investment as you never need to worry about the drivers in your computer again.
If updating the drivers does not work, try the next solution mentioned below.
Change keyboard settings:
There are specific keyboard settings that you can try changing to fix the problem.
- Go to System settings > Ease of Access > Keyboard settings > Turn off Filter Keys(Disable it).
- Open the Control Panel > Keyboard section > Keyboard Properties > Drag the slider to “Long” for repeat delay > Apply > Ok.
- Open the Run application > Enter “osk” in the Run dialog box > Ok > Options > Turn on numeric keypad > Ok.
If these changes do not help, try the next solution.
Run keyboard troubleshooting:
Windows has a built-in troubleshooter utility program that can fix typical Windows problems automatically. You can try using it for your keyboard issue too.
- Press Windows Key + I to open up the Windows Settings window.
- Click on “Update & Security.”
- On the left pane, click on “Troubleshoot.”
- Now on the right-pane, look for the keyboard option and click on it. Then click on the “Run the troubleshooter” button just below it.
- Follow the on-screen instructions to let your computer detect the possible issue and suggest a solution for you.
If even the troubleshooter does not help with the problem, try the next potential solution.
Update Windows:
Microsoft pushes out updates to Windows regularly to fix its issues. It would be best if you tried updating your Windows to the latest version to fix your problem with the Keyboard.
- Press Windows Key + I to open up Windows Settings.
- Click on “Update & Security.”
- Now, click on the Windows Update tab, and you will see the Windows update option in the right pane.
- If you see a pending Windows update, install it on your computer.
If updating Windows 10 to the latest version does not help, try the next solution mentioned below.
Use system restore:
System restore is a Windows feature that lets the user boot the computer back to a point where the system is usually working. So it would be best if you tried restoring your computer to an end when you were not having any problems with the Keyboard.
- Press Windows key + R to open up the Run dialog box.
- Enter “sysdm.cpl” in the dialog box and press Enter.
- Go to the “System Protection” tab and click “System Restore.”
- The System Restore wizard will show up on your screen now. Click on Next here, and you will see a list of all the restore points on your computer.
- Please select the one that takes your system back to the point when it was working fine and click on Next.
- Then follow the on-screen instruction to complete the system restore process. Finally, restart your computer after that.
If you are still stuck with a malfunctioning keyboard, go for the next solution mentioned below.
Reset Windows:
As a final attempt, you should try resetting your Windows to reset everything on your computer back to default. You can choose to keep your files or remove them from your computer after the reset.
- Press Windows Key + I to open up Windows Settings.
- Click on “Update & Security.”
- Now, click on the Recovery tab in the left pane. Here, under Reset this PC, click on “Get started.”
- A pop-up will ask whether you want to keep your files or remove everything with the Windows reset. Based on your requirement, choose and then go ahead with the Windows reset process.
- Follow the on-screen instructions to complete the Windows reset process.
Now your keyboard issue should be resolved. If it is still troubling you, it could be a hardware issue, in which case you need to get your system checked out by a professional. But before going to that conclusion, try reinstalling Windows on your computer. If the Keyboard does not work correctly even after Windows reinstallation, you can be sure it is a hardware issue. And to solve that, you might have to replace your keyboard unit.
So this is all about fixing the Asus Zephyrus G14/G15 keyboard not working issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.