Fix: Facebook Marketplace Not Able to Send Messages

Facebook marketplace is a service on offer from Facebook that connects buyers and sellers for the sale of different items. This feature is accessible from the official website and the application. Indeed, both the buying and selling parties need to communicate with each other to complete the transaction. So, there is a messaging option there that works with the Facebook Messenger service.

Some users have reported that they are witnessing problems while trying to send messages on the Facebook marketplace. They are unable to send their messages to the other party. There could be several reasons behind this issue; based on that, you need to take appropriate action to fix it. So here in this article, we will discuss all the solutions you can try to fix this problem. Without any further ado, let’s get into it.

Fix: Facebook Marketplace Not Able to Send Messages

How to Fix If Facebook Marketplace is Not Sending Messages

If you are having trouble using the app on your smartphone, the problem could be associated with an older version of the app or cache data corruption. But if you are witnessing the problem while using the web and application, the problem could be related to the company’s policy violation. We will look into it all here.

Update the app:

If you are using the Facebook application for accessing the Marketplace, you need to ensure that you are on the latest version of the application.

Android users need to follow the steps mentioned below to update the application.

  • Open Google Play Store on your Android smartphone.
  • Search for Facebook.
  • Once it shows up in the results, tap on the app, and the app page will show up.
  • Here, tap the update button next to the app icon to update the application to the latest version.
  • Once the update installation is complete, try using the message feature in Facebook Marketplace again.

iPhone users need to follow the steps mentioned below to update the application:

  • Open the App Store and search for Facebook on it.
  • Once it appears in the results section, tap on it to open the app page.
  • On the app page, you will see the update button.
  • Tap on the update button and authorize the update installation.
  • Once the update installation is complete, try using the message feature in Facebook Marketplace again.

Try the next solution if the Facebook Marketplace message sending feature does not work even after the update.

Clear the cache and app data:

There is a possibility that you are facing this issue due to some data inconsistency of the application on your smartphone. You need to clear the application’s storage to fix this problem.

  • Open up Settings on your phone.
  • Go to Apps.
  • The list of installed applications on your phone will show up here. Look for the Facebook application here, and once you see it tap on it.
  • Now tap on Storage.
  • Finally, tap on the clear data option that you see on the following menu.
  • Once the app data is cleared, close the app from the background and open it up again.
  • You will have to log in to your Facebook account again.
  • Once the login is complete, go to the Facebook marketplace and try the message-sending feature again.

If the Facebook Marketplace message sending feature still does not work, try the next solution.

Restricted country access:

If you are trying to message a buyer or seller currently in a country where Facebook Marketplace is restricted, you won’t be able to message them. Geographical restrictions do play a role with several Facebook features.

Too many messages:

There is a limit on how many messages you can send in the Facebook marketplace. It won’t go through if you exceed that limit and keep trying to send more messages. So if that is the case for you, you must wait a few days. If it does not work even after waiting a few days, you can send an appeal to Facebook to review your message feature access.

Check policy violations and apply for an appeal:

Facebook has set up various Commerce Policies or Community Standards for Facebook Marketplace. If you are guilty of violating any of them, your access to Marketplace will be removed. You can send an appeal to Facebook to review your ban in such a scenario, but it is entirely up to Facebook whether they decide to withdraw your ban or not.

So this is all one can fix Facebook Marketplace’s unable to send messages issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricksPC tips and tricks, and much more for more helpful information.


  1. I am getting the following message everytime I try to ask if an item is available on marketplace:
    “Unable to send message, not all buyers can message this seller”
    This message is appearing everytime I try to ask about any product on facebook marketplace.
    Any ideas on how to fix this?

    1. I am getting this same message. Have no idea why? Please let me know if you find a fix. Thanks

      1. Same problem. have uninstalled, cleared cache, everything. Have sent a problem report.

        How does one get a hold of facebook to chat or email re the issue. Seems like this is not a one person issue

        1. Hi Mari, did you ever find out how to contact them? I’m having the same problem and these other methods aren’t working. Thanks!

  2. I have the same problem but only on one or 2 ads. I have followed all the facebook advice but nothing has changed. Any idea why?

  3. Was in Europe for six weeks with ipad now im getting same. Message not all buyers can message this seller .im back in canada now

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