Fix: Logitech H390 Not Working on Windows 10/11 PC or macOS

Logitech is a famous company in terms of providing computer accessories at a good price. They are launching products with a vision that it makes a difference in the day-to-day activity of the users. They have always tried to fulfill the demands of their users. Logitech is making mice, keyboards, gaming headsets, and much more. The Logitech Application is also there for customizing your products.

The Logitech H390 is one of the headsets by Logitech. It is a USB Computer Headset that provides you with the experience of clear internet calls and the best sound. The headset is unique because it comes with a USB-A connection. So, through it, you can simply plug it into your PC and Laptop. But, you will be not able to use it on your device as you will need some other accessories to connect to your Android/iPhone.

Therefore, The Logitech H390 comes with a simple control volume button, you can also use this to mute without interrupting the call. It has a Bi-directional microphone type and comes with 2 years of warranty. The Logitech H390 comes with a price of Rs. 3,995 which is good for the users.

But, those who have bought it are facing the issue that their Logitech H390 is not working on Windows 11 or macOS. Therefore, read the full article to know how to fix this issue.

Fix: Logitech H390 Not Working on Windows 10/11 PC or macOS

Reasons For Logitech H390 Issue

So, we will be telling you How To Fix Logitech H390 Not Working issue. But, before that, you need to analyze the issue that is your device facing. Therefore, we will be listing out some common reasons through which you will get an idea that why are you facing this issue. So, check out the common reasons below.

  • Hardware Malfunction
  • Driver Issue
  • Port Issue
  • Software Bug

How To Fix Logitech H390 Issue on Windows or macOS

We are here with the methods through which you will be able to fix the issue of not working on your Logitech H390 headset. So, check out the methods below and make sure that you implement them carefully.

Unplug And Reconnect The Logitech H390

Make sure that you are properly plugging the headset into your laptop or PC. Many users don’t plug the headset properly and they face the issue of not working. So, make sure that you have plugged the headset properly and that the device is visible in Device & Printers. After doing this, check whether the headset is working or not.

Check the USB Port

We will also suggest you check the USB port of the device. Also, check the wire of the headset that it is in working condition. Also, ensure that there is no bent on the wire of the headset. Sometimes the wire is not in a good condition through which this issue can happen. You should also check the USB Port pin that it is dust free and it is in working condition.

After evaluating the USB & the USB Port of the headset, also check the USB port of your PC. So, check that the USB port of your PC is working fine. You can also plug the headset into other ports to ensure that there is no issue with the port of the Laptop or PC. So, after doing this, check again whether the issue has been solved or not.

Update The Driver

You can also try updating your headset driver to resolve this issue. This issue can also cause if you are using the outdated version of the headset driver. So, we will suggest you update the driver, in this case, to try resolving the issue. You can do this by following the steps which are given below.

  • Go to Start Menu
  • Search Device Manager in the Search Bar

  • So, you will see the “Sound, video, and game controllers” option there
  • Expand it, and select the headset driver
  • Right-click on the driver
  • Select the Update Driver

Fix: Logitech H390 Not Working on Windows 10/11 PC or macOS

  • Now your driver will be updated.
  • After it, check whether you are still facing the issue or not.

Check Playback and Recording Settings

Many users change their audio settings for their own purpose or sometimes by mistake. So, make sure that all the Settings are correct and that it is not creating any issue in not working of the headset. To check it, follow the steps which are given below.

  • First of all, Press Windows + R key.
  • Type “Control Panel” in it and press Enter.
  • When the Control Panel opens, go to Hardware & Sound Category.
  • Now, choose Sound. 
  • Go to the Playback Tab.

  • Right-click on the empty area of the box.
  • Click on Show Disabled Devices.

  • After it, choose your headset, if available.
  • Right Click on it, and click on Enable.
  • Again, choose your headset
  • Right Click on it, and click on “Set As Default Device Option”.

  • Now, open the properties of the headset by right-clicking on it.
  • And, open the Levels tab, and make sure to increase the volume to 100%.

  • Click on OK Button, and again check whether the headset is working or not.

Repeat the steps for setting the headset as the default microphone headset in the Recording Tab.

Update Your Windows

Make sure you are using the latest updated Windows/macOS and you have updated your all drivers. In some cases, not updating Windows/macOS can also cause problems in facing this type of issue. So, update your Windows or macOS on time to avoid this type of problem.

Contact Customer Support

If none of the methods helped in resolving your issue, then you have to visit the service center to get your headset fixed. The issue might be due to the hardware malfunction and it can’t be fixed by you. So, it will be better for you if you take the headset to the nearby service center and get your Logitech H390 fixed.


So, in this guide, we have mentioned all the common reasons through which you can face this issue. Along with it, we have also explained the methods through which you can try resolving the issue. So, implement all the methods carefully to resolve the issue. Also, if you have fixed the same issue through any other method then do share it with us in the comment section below.

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