Philips Smart TV Not Connecting to Internet, How to Fix?

Philips is a reliable brand for many people regarding televisions, and its smart TV lineup provides excellent value for its price. Smart TVs, much like smartphones, require an Internet connection for all their functionalities, and a smart TV that is not connected to the internet does not mean much to the end consumer.

Unfortunately, this is an issue that has troubled some Philips TV users. It fails when they try to connect their Philips smart TV to a WiFi connection. If you are one of these troubled users, this article will help you out. Here, we have listed some standard solutions to resolve the problem. So without any further ado, let’s get into it.

Philips Smart TV Not Connecting to Internet, How to Fix?

How to Fix Philips Smart TV Not Connecting to Internet?

It would be best if you tried all the solutions mentioned here one after the other until you find the one that works for you.

Restart the TV:

As simple as it may sound, sometimes all you need to do to clear out all the bugs on your device is restart. So if the connectivity issue is showing up due to a bug, a restart should fix it for you. Just press the power button on your TV and completely turn it off. After that, remove the power plug of the TV from the source. Now, wait a couple of minutes and then reestablish the connection. Then turn on your TV and try forming the connection again.
If this does not solve your connection problem, try the next solution.

Reduce the distance:

If you are trying to use your TV with a wireless connection, you must ensure that your TV and WiFi router is placed close to one another. If the distance between them is too much, bring the router close to your TV and try again.

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If this does not solve your connection problem, try the next solution.

Try another network:

If you have tried connecting to the WiFi only on a particular network, you must also try other networks. You can test your mobile hotspot and check whether that solves your problem. If you cannot connect to your mobile hotspot, move on to the next solution.

Check if you are connecting to the correct network:

If multiple networks are near you, you must check whether you are connected to the correct network. If you are connected to a network far from your TV, you will not be able to get enough bandwidth for proper connectivity. So check which network your TV is connected to. And to do that, follow the steps mentioned below.

  • Press the Home button and go to your home screen.
  • Select the gearwheel at the top right corner of your screen.
  • Select wireless and networking in the menu.
  • Go to Wired or Wireless.
  • Now choose Connect to network, and you should see available connections on your screen.
  • Ensure you select the one you need and connect to it.

If the connection attempt to the desired network is correct, but you still do not get an internet connection, try the next solution.

Reset the router:

Resetting the router can fix most issues with your network. When there is any inconsistency with a network, you will face problems with it. But a simple reset will resolve all of it.

To reset your router, follow the steps mentioned below.

  • Disconnect the router from the power source.
  • Keep it like that for a couple of minutes.
  • Plug the cable back into the power socket and wait until everything loads up again.
  • Then connect to the WiFi again on your TV.

Move on to the next solution if the problem persists.

Reset Your Philips TV:

Many users previously reported that the WiFi connection problems automatically get resolved when they reset their Philips TV. So, you must also try this out and check if it helps. And to reset your Philips Smart TV, you must follow these steps:

  • Firstly, access the menu by pressing the ‘MENU ‘button.
  • Click on SETTINGS when the menu appears.
  • Press the cursor right button twice.
  • Press the down arrow to select RESET AV SETTINGS.
  • Press the OK button when you have the cursor over START NOW.
  • Now, press the ‘MENU ‘button to exit the menu.

If resetting your TV does not solve your problem, try the next solution.

Use the ethernet port:

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Some Philips smart TVs have an Ethernet port behind them, and if you are only trying to connect to the WiFi wirelessly, it is time to give the ethernet port a try. Directly connect the cable from your router to the ethernet port on the TV and check whether the WiFi works well.

You will have to change your TV settings for this, though.

  • Press the Home button and go to your home screen.
  • Select the gearwheel at the top right corner of your screen.
  • Select wireless and networking in the menu.
  • Go to Wired or Wireless.
  • Now go to wired and select the connection connected to the ethernet port on your TV.

If it does not work even with that, move on to the next solution.

Set the correct date and Time:

Internet connections often do not work if the date and time of your TV are not set up correctly. Even when it is set to automatic, it can malfunction. So you need to manually check the date and time and ensure it is set correctly. Let’s see how you can do it.

  •  Press the home button on your remote to access the home menu.
  • Select TV settings.
  • Go to preferences and then select Clock.
  • Select Time and then enter the value of Time you want to set on your TV. You can also set the date here.
  • After you are done with the adjustment, press Ok to confirm your choice.

Now try connecting to the WiFi again. If it still does not work correctly, try the next solution.

Update the TV:

There is also a possibility that the firmware version running on your TV is out of date or buggy. So if you have not updated your TV in a while, it is time to try it.

To update your Philips smart TV, follow the instructions given below.

  • Insert an empty flash drive into a computer.
  • Format the flash drive to FAT32.
  • Now open your browser on your PC, and go to the Philips website.
  • Navigate to your product’s support page there. From there, navigate to software updates.
  • There you will find the dedicated software update pack for your model. Download it on your PC.
  • Unzip the software update file to your USB device.
  • Plug in the USB to your TV’s USB port.
  • Restart the TV, and you will see your TV turn black.
  • The TV will then automatically start installing the updated file from your USB.
  • Wait till the update process is complete, and ensure that the TV does not turn off during that Time.
  • Once the update is complete, restart the TV.

Now try setting up the connection again. If it still does not work, try the next solution.

Contact customer support:

If none of the above solutions worked for you, you should consider this solution. Visit your nearest Philips customer support location and inform them about your trouble. They should be able to provide you with a resolution.

So these are all the solutions to fix Philips smart TV not connecting to the internet. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.

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