Fix 4: Restart Your Smartphones & iPad
At the same time, you need to restart your Android Phone, iPhone or iPad to fix the issue. If restating the Sony headphones doesn’t fix the problem, try to restart your smartphone and iPad. Here’s how you can restart your Android Phone:
- Press and hold the power button for a few seconds until the Restart/Reboot option appears on the screen.
- Tap on the Restart/Reboot option, and your smartphone will automatically turn off and on.
- After restarting the device, try to connect with the Sony XM5 headphones and check if the issue is resolved.
To restart an iPhone, follow these instructions:
- Press and hold the power button for a few seconds until the Slide to Power Off option appears on the phone screen.
- Now swipe the power icon from left to right to power off the iPhone and wait for a few seconds.
- Now press the power button back to turn on the iPhone.
- After restarting the device, try to connect with the Sony XM5 headphones and check if the issue is resolved.
To restart the iPad, follow these instructions:
- Press and hold the top and volume buttons simultaneously for about 30 seconds until the power off slider appears on the screen.
- Now drag the slider, and your iPad will automatically turn off and wait for a few seconds.
- To turn the iPad back on, press and hold the power button until you see the Apple logo.
Fix 5: Reconnect the Device
If the Sony XM5 headphones are still not connecting with the smartphones and iPads, try to reconnect. To reconnect the device, you need to forget the network from the Bluetooth settings, which reset to its default, and you can easily pair the device again. Once the network is forgotten, try to connect your Sony headphones to the devices and check if the issue is resolved.
Fix 6: Clear Bluetooth Cache Data (Android)
The other way to solve the not connecting issue with the Android Phone, iPhone or iPad is to clear the Bluetooth cache data on your Android Phone. Clearing the Bluetooth cache might solve the not connecting issue and reset the Bluetooth to the default settings. Here’s how you can clear the Bluetooth cache data on your device:
- Open the Settings app on your Phone.
- Tap on Apps or Application Manager options.
- In the list of applications, search for Bluetooth and tap on the Storage option.
- Now tap on the Clear Data option.
- Finally, tap on the Clear Cache and confirm it by pressing the OK button.
Fix 7: Update Sony XM5 Firmware
The other possible reason why your Sony headphones are not connecting to a smartphone or iPad is outdated firmware. An outdated version of Sony might be the reason for not connecting with the devices, and in terms of fixing the issue, you need to update the firmware to the latest version. Here’s how you can update the Sony headphone’s firmware:
- Download the updated software from the server on the Sony Headphones Connect app.
- Once the update is completed, transfer the updated software from the smartphone or iPad to the headset.
- Update the Sony headset by following the on-screen instructions.
Fix 8: Reset Your Sony Headphones
The final step to solve the not connecting problem is to reset your Sony WH-1000XM5 headphones hard. Ensure the Sony headphones are disconnected from the other devices and are not in charging mode. So, to reset the Sony headphones, press and hold the power key along with noise cancelling simultaneously for about 7 seconds to reset the Sony XM5 headphones. Once the Sony is reset, try to connect with the other devices and check if the issue is resolved.
Fix 9: Update Your Phone OS
If the above methods don’t work, update your smartphone to the latest version. If you have an Android or iPhone and have an issue with the Sony headphones not connecting, updating the phone OS might help resolve the issue. Ensure you’re connected with a stable internet connection before performing the update.
If you have an iPad with an issue with the Sony headphones not connecting, try to update your iPadOS to the latest software version. After updating the iPadOS to the latest version, try to connect with the Sony headphones and check if the issue is resolved.
If you’ve tired of trying every method and are still facing the Sony headphones not connecting with the Android Phone, iPhone or iPad’s, try to contact Sony customer support for further assistance. The Sony headphones may have technical or hardware issues, and contacting the Sony customer might help fix the problem.
Sony support will help you to solve the problem with better troubleshooting steps, and you can easily fix them by following those methods. You can contact Sony support through the official website or via email. You can also visit the nearby Sony service centre to solve the issue.
Final Words
Hopefully, the above methods will help you to get back to connecting with Android or iPhone and iPad devices. If you have tried the steps and still have an issue with the Sony headphones, there may be some technical or hardware issue. It is recommended you contact the Sony customer support team for further assistance.
