Spectrum is a platform that lets you watch any channel you want on demand on any device of your choice. If you have a Spectrum receiver, you can use that with your TV to stream any channel you want. And if you are using the internet to get your video service delivered to any device, you need the Spectrum TV app installed.
Recently some users who have been using the Spectrum TV app on their devices to stream live TV channels have reported issues with the app itself. They see a blank screen when they try to stream the channel of their choice. If you are one of these troubled users, this article will help you out. Here, we have listed some common solutions you can try from your end to resolve the issue. So without any further ado, let’s get into it.
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How to fix Spectrum App Black Screen Issue?
It would be best if you tried all the solutions mentioned here, one after the other until you find the one that works for you.
Restart the device:
Since the app showing a blank screen on your device could be a potential bug, this is the first solution you should try. A device restart is a simple solution that can clear out most bugs on a device. And you can try the same for your Spectrum TV app. Irrespective of what device you are using for the Spectrum TV app, restart that device entirely. Depending on the device you are using, the restart process will differ. So perform the restart and then try using the app again.
Try the next solution if restarting your device does not solve your blank screen issue with the Spectrum application.
Restart the router:
The router that you are using for your internet connection could be the cause of the issue as well. Sometimes when there is congestion in a network, the internet speed dies down significantly. In such a scenario, the low bandwidth can cause the app to malfunction on your device. So you should reset or restart the router of your connection and check whether that resolves your problem.
To perform the soft reset, disconnect the router from the power source entirely and wait for some time. After that, connect the power cable to the power source and the router again.
Try the next solution if restarting the router does not solve your blank screen problem with the Spectrum app.
Reinstall the application:
There is a possibility that the application installed on your device is out of date, buggy, or incompatible. All of these can be fixed with a simple software update. The software update will install the latest app on your device, which should iron out the bugs for you.
Depending on the device you are using, the reinstallation of the application process will differ. If you are using an Android phone, iPad, or iPhone, you must visit the App store and install the latest application version. In the case of any other device, too, you can download and install the latest version of the application from the respective application stores.
But before installing the application from the application store, you need first to uninstall the app from your device entirely. And this will again differ for different devices. To perform a search on how you can uninstall an app from your device if you are not already aware of it, and then uninstall the Spectrum application. After this, install the latest version from the application store.
Try the next solution if reinstalling the application does not solve your problem.
Update the software on your device:
If the OS running on your device with the Spectrum app is outdated, this could lead to incompatibility issues. So after the app update fix, you should also update the OS on your device.
This update process will again differ for different devices. Just perform a search on how you can update the OS on your device via an OTA update and then perform the update process.
If updating your device’s OS does not solve the problem of the Spectrum app showing a blank screen, try the next solution.
Check your location:
If there is a mismatch between the location that you usually use to stream your channels on Spectrum, that could also result in an issue. This primarily happens if you use a VPN connection to stream live channels on the Spectrum TV application. To disable any VPN on your device and then try streaming the channels again.
If disabling the VPN service on your device does not solve the problem of the Spectrum app showing a blank screen, try the next solution.
Reset Spectrum equipement:
Spectrum provides a mobile application with a tool built into it that can fix issues with the streaming application itself. So even with the blank screen issue on your device, use this Spectrum mobile application troubleshooting feature. The steps to do so are mentioned below.
- Log in to your Spectrum account on the mobile application.
- Go to Services and then select TV. If you are using any other device, select that option.
- Go to the “Experiencing issues” option and follow the on-screen instructions to complete the check on your device and streaming application.
- After the check, look into the results and if there is any recommendation, perform it to fix your problem.
If this does not solve the problem of the Spectrum app showing a blank screen on your device, try the next solution.
Contact support:
If none of the above solutions worked for you, you should contact customer support at Spectrum. Inform them about your troubles in detail, and they should be able to provide a resolution to your problem.
So this is all about fixing the Spectrum app black screen issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.