Fix: Fitbit Charge 5 Not Turning On

Solution 1: Clean Your Fitbit Charge 5

This solution might sound very basic to you, but actually, it can greatly impact your Fitbit if it has not been cleaned in the last few weeks or if the device has not been used for a while. Use a soft cloth to clean the Fitbit. While cleaning the device, don’t forget to remove dust particles from the charging points. If not done so, the adapter might not be able to charge your Fitbit Charge 5. Also, clean the pins on the charging cable.

Solution 2: Charge the Fitbit Charge 5 to Full

If your Fitbit Charge 5 has run out of battery it won’t turn on. Or, if you haven’t used the device in a while, the battery level may have gone down to zero. In any case, it’s best to keep the device plugged into the adapter for at least 3 hours before turning it on. It is recommended to use a UL-certified USB wall charger.

Solution 3: Restart the Fitbit

If there is a minor system glitch or a software bug that is preventing the Fitbit Charge 5 from turning on, restarting the device usually fixes the problem. Restarting the Fitbit refreshes its system processes and memory and can get back the device to its working state.

Here’s how to restart your Fitbit Charge 5 using the power cable:

1. Connect the charger to the device.
2. Plug the charger into the wall socket.
3. Locate a button on the cable. It should be present on one end of the cable which is connecting to the adapter.
4. Tap the button three times. After a couple of seconds, your Fitbit Charge 5 will reboot.

Solution 4: Perform a Factory Reset on Your Fitbit Charge 5

if your Fitbit Charge 5 does turn on and then turns off without any reason, a factory reset is required. Performing a factory reset on your Fitbit can lead to data loss.

Here’s how to factory reset your Fitbit Charge 5:

1. Swipe down from the screen to open the app menu.
2. Again swipe down until you find Settings.
3. Tap on the Settings app.
4. Swipe up and locate the Device Info option. Tap on it.
5. Again, Swipe up and select Clear User Data.
6. Tap and hold the 3-sec button to start resetting the device.

After completing these steps, the device will remove all the data from your Fitbit Charge 5. Once the cleaning has been done, the device will reboot automatically.

Solution 5: Make Sure the Charging Cable and the Adapter Are Not Damaged

It’s not uncommon for a charging cable or the adapter to fail. Probably, one of the two devices is having issues, which is why the device might not able to refill the battery.

Solution 6: Contact Fitbit Customer Support

So, none of the above methods have worked for you. It means that there might be some issues with your Fitbit Charge 5 at the hardware level. The best thing you can do is to contact Fitbit’s customer support. They will help you with the problem.

Wrapping Up

It is frustrating when our daily driver like Fitbit Charge 5 fails to turn on. To make things easier for you, we mentioned all the possible ways to turn on your Fitbit. Hopefully, one of the solutions will help you in turning on the device. However, you can always contact us with your questions, suggestions, or thoughts in the comment section below.