This guide shows you how to flash the stock firmware on the Motorola Moto Z Play (XT1635-02, codename Addison), using either the fastboot method or Motorola’s own rescue tool. Flashing the stock ROM puts the phone back on official firmware, which fixes software trouble such as a boot loop, a soft or hard brick, or Wi-Fi and Bluetooth problems, and returns the phone to a clean state.
Moto Z Play XT1635-02 firmware flash file
Android 8.0 Oreo is the last official software for the Moto Z Play, so the Oreo build below is as current as the stock firmware gets. Download the firmware that matches your exact model from Motorola’s firmware mirror, and pick the newest Oreo (OPN27.76-xx) build.
Steps to flash the Moto Z Play XT1635-02 stock firmware
Go through the requirements first.
Pre-requirements
Disclaimer:
GetDroidTips is not responsible for any hardware or software damage to your device from following this guide. Proceed at your own risk.
Easiest method: Rescue and Smart Assistant (LMSA)
Motorola’s own Rescue and Smart Assistant tool can download the correct firmware for your phone and flash it for you, and it works even on a locked bootloader. For most people this is the simplest and safest route: install LMSA, connect the phone, choose the Rescue option, and let it download and flash the stock ROM.
Manual method: fastboot
The manual route needs an unlocked bootloader, since a locked Moto bootloader rejects fastboot flashing.
1. Boot into bootloader mode
Turn the phone off. Once it is fully off, hold Volume Down and press Power to boot into the bootloader screen.
2. Connect the phone to the PC
Connect the phone to the PC with the USB cable while it is in bootloader mode.
3. Extract the firmware and flash it
Extract the firmware zip into your ADB/Fastboot folder, open a command window there, and flash the images. The exact partition list depends on the firmware, so follow the flashfile.xml included in the firmware package. A typical Addison flash looks like this:
fastboot flash bootloader bootloader.img (only if the firmware includes one)
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot erase modemst1
fastboot erase modemst2
fastboot flash bluetooth BTFM.bin
fastboot flash dsp adspso.bin
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash oem oem.img
fastboot erase cache
fastboot erase carrier
fastboot erase ddr
fastboot reboot
If a command refers to a file or partition your firmware does not include, skip that line. When it finishes, the phone reboots into the stock firmware.
Frequently Asked Questions
What is the latest firmware for the Moto Z Play?
Android 8.0 Oreo is the final official software for the XT1635-02. There is no newer stock build; for a newer Android version you would need a custom ROM.
Do I need an unlocked bootloader?
For the manual fastboot method, yes. The Rescue and Smart Assistant tool can flash stock firmware without unlocking the bootloader.
Will flashing erase my data?
A full stock flash, and the Rescue tool, generally wipe the phone. Back up anything you want to keep first.
Can I downgrade to older firmware?
Not always. Motorola uses anti-rollback protection, so flashing a firmware with an older bootloader than your current one can fail. Stay on the same or a newer build.
Which model does this work on?
Only the XT1635-02 (Addison). Other Moto Z Play variants use their own firmware, so match the download to your exact model.
Conclusion
Flashing stock firmware is the reliable way to get a Moto Z Play back to working order after software trouble. The Rescue and Smart Assistant tool is the easy route; fastboot is there if you prefer to do it by hand on an unlocked bootloader. Back up first and match the firmware to your model. Ask in the comments if you get stuck.
I am in Thailand should download the ROM offline.