Fix: Logitech G920, G923, G29 Not Working on The Crew Motorfest

The Crew Motorfest is a newly released racing video game that comes under Ubisoft Original as a third edition of The Crew series. The game is all set on the open-world island of O’ahu in Hawaii and includes intense racing with themed events, iconic car collections, and more. When it comes to racing simulation, pedals and wheel controllers are some of the best peripherals to enjoy the driving experience. But somehow Logitech G920, G923, G29 Not Working on The Crew Motorfest which might be frustrating.

Now, if you’re also one of the victims to experience such an issue, then make sure to follow this troubleshooting guide to resolve it. To be precise, the racing simulator controllers like wheels and pedals controller deliver the on-road and off-road driving experience up to some extent like we drive vehicles in real. These controllers give you a real-life-like feel with the help of dual-motor force feedback and vibrations when the vehicle crashes or jumps, etc. However, it’s quite unfortunate that some users are unable to use them properly.

Fix: Logitech G920, G923, G29 Not Working on The Crew Motorfest

Fix: Logitech G920, G923, G29 Not Working on The Crew Motorfest

Well, there are a bunch of wheels and pedal controllers available in the market for racing simulation video games irrespective of the Windows, PlayStation, and Xbox platforms. But when it comes to popularity in userbase and reliability, the Logitech brand has its own standards for its devices. As this article is all about Logitech G920, G923, and G29 controllers, we’ll discuss about them. As per multiple reports, the Logitech G29, G923, or G920 controller doesn’t work or is not detected as expected.

There may be several possible reasons behind such an issue that we can’t deny such as the incorrect controller configuration, a temporary glitch with the connectivity, an outdated game version, corrupted game files, issues with the USB port, an outdated system software, etc. It’s also possible that the game is new in the market and somehow there are some bugs present. We’re assuming that developers will fix the common issues but they’ll need some time.

Luckily, we’ve mentioned all the potential workarounds for you that can fix the issue. Make sure to follow all methods until the problem has been fixed. So, without further ado, let’s jump into it.

1. Restart the Gaming Device

Before performing any other workarounds, you’ll need to restart the gaming device manually to ensure there is no system glitch or temporary cache issue present. As rebooting the system doesn’t take enough time, you should do it.

2. Install Logitech Gaming Software

You can also try downloading and installing the latest version of Logitech Gaming Software on your computer depending on which Windows or Mac version you’re using. Head over to this link and grab the latest one. Make sure to install the software on your computer with administrator access to run it properly. Due to an outdated Logitech Gaming Software or missing file, your game might go to fail to detect or work with controllers.

3. Try Using Another USB Port

Make sure to use another USB port on your computer to connect the Logitech G920/G923/G29 controller to cross-check whether the device is detected or not. An issue with the gaming controller connectivity or even the USB port connectivity can eventually trigger multiple conflicts.

4. Update The Crew Motorfest

In case, you haven’t updated The Crew Motorfest game for a while then make sure to follow the steps below to check for updates and install the latest patch (if available). To do this:

For Epic Games Launcher:

  • Open the Epic Games Launcher > Head over to Library.
  • Now, click on the three dots icon next to The Crew Motorfest.
  • Turn On the Auto Update option.

For Ubisoft Connect:

  • Launch Ubisoft Connect on the PC.
  • Click on the Games tab > Under the My Games section, select The Crew Motorfest game.
  • Now, click on Update to check for available updates.
  • Once done, make sure to reboot the PC to apply changes.

For PlayStation:

  • Turn On your PS4/PS5 console > Go to the Home screen.
  • Now, navigate to the main menu on top.
  • Head over to the Games tab.
  • Select The Crew Motorfest to highlight it.
  • Press the Options button on your controller.
  • Finally, choose Check for Update from the drop-down menu.

For Xbox:

  • Turn On your Xbox One or Xbox Series X|S gaming console.
  • Press the Xbox button on your controller to open the menu.
  • Now, scroll down to the right > Choose Settings.
  • Scroll down until you see Updates & downloads.
  • Select Keep my console up to date and Keep my games & games up to date to enable the checkbox.

5. Scan and Repair the Game Files


It’s worth mentioning that verifying and repairing the installed game files on the PC might fix the corrupted or missing game files. You should check out the following steps to do so.

For Ubisoft Connect:

  • Open Ubisoft Connect on the PC.
  • Go to the Games tab > Click on The Crew Motorfest.
  • Select Properties > From the Local Files section, click on Verify Files.
  • Now, wait for the verification process to finish, and then reboot the PC.

For Epic Games Launcher:

  • Open the Epic Games Launcher > Click on Library.
  • Click on the three-dot icon of The Crew Motorfest.
  • Click on Verify and it’ll start verifying the game files.
  • Wait for the process to complete and restart the launcher.

6. Update the System Software

An outdated system software version or build number can be buggy or unstable enough to trigger performance issues, game launching issues, and controller connectivity issues.

For Windows:

  • Press the Win+I keys to open Windows Settings.
  • Click on Update & Security.
  • Select Check for updates under Windows Update.Windows Update Windows 11
  • If there is a feature update available, select Download and Install.
  • Wait for a while to complete the software update process.
  • Once done, restart your computer to install the update.

For PlayStation:

  • Go to the Settings menu on the PlayStation console.
  • Select System Software Update.
  • Check for available updates and follow the on-screen instructions to complete the update process.
  • Once done, reboot the system to apply changes.

For Xbox:

  • Press the Home button on the Xbox console to open the Dashboard menu.
  • Now, select Settings from the bottom of the menu > Select All Settings.
  • Choose System > Select Updates.
  • Select Update Console (if available) > Follow the on-screen prompts to complete the update process.
  • Once done, make sure to restart the console to apply changes.

7. Reinstall The Crew Motorfest Game

If none of the workarounds did come in handy then make sure to uninstall and reinstall The Crew Motorfest game on the respective gaming device by following the steps below.

For Ubisoft Connect:

  • Open Ubisoft Connect PC.
  • Go to the Games tab > Right-click on The Crew Motorfest game that you want to uninstall.
  • Now, select Uninstall > Wait for the game to be uninstalled.
  • Then reboot the PC to apply the changes.
  • Once done, open Ubisoft Connect PC.
  • Go the the Games tab > Select The Crew Motorfest game that you want to install.
  • Click on Download > The game will be installed after the download is finished.
  • Finally, launch the game, and continue your progress as the local saves files are present on the PC.

For Epic Games Launcher:

  • Open the Epic Games Launcher > Click on Library.
  • Click on the three-dot icon next to The Crew Motorfest game.
  • Now, click on Uninstall > Wait for the game to be deleted.
  • Once done, reboot the PC to apply changes.
  • Finally, open the Epic Games Launcher, and try to reinstall the game again.

For PlayStation:

  • Go to the Games Menu > Select The Crew Motorfest.
  • Highlight the game and press the Options button on your controller.
  • Select Delete from the menu and confirm it.
  • Wait for the game to be uninstalled.
  • Once done, reboot the console to apply changes.
  • Head over to the PlayStation Store and reinstall the game again.

For Xbox:

  • Press the Xbox button on the controller to open the Guide menu.
  • Select My Games and Apps > Hit See All > Choose Games.
  • Then select the Ready to Install tab > Select Queue.
  • Select The Crew Motorfest game that you’re trying to reinstall.
  • Now, press the Menu button on your controller.
  • Select Manage Game & add-ons or Manage App.
  • Choose The Crew Motorfest > Select Uninstall all.
  • Select Uninstall All to confirm the task.
  • Wait for the uninstallation process to complete.
  • Reboot the system to apply changes.
  • Press the Xbox button on the controller to open the Guide menu again.
  • Hit My Games and Apps > Select See All > Go to Games.
  • Select the Ready to Install tab > Hit Install for The Crew Motorfest.
  • Wait for the installation process and then restart the console.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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