Fix: Samsung Frame TV Not Connecting to SmartThings App

The Samsung Frame TV is a unique and stylish television that combines the look of a framed artwork with the features of a modern Smart TV. However, some users have experienced difficulty connecting their Frame TV to the SmartThings app. Fortunately, several possible methods are available to fix the issue between the Smart TV and the SmartThings App.

This article will provide troubleshooting tips to help you connect your Samsung Frame TV to the SmartThings app, so you can enjoy all its features. We will discuss common issues and solutions to get you up and running in no time.

What Reasons is Samsung Frame TV Not Connecting to SmartThings App?

There are some possible reasons appears that why your Samsung Frame TV is not connecting to SmartThings App, including:

• You may not have installed the latest version of the SmartThings app.
• The Samsung Frame TV may not be connected to the same network as your mobile device.
• The Frame TV may not be compatible with the SmartThings app.
• You may not have the latest firmware version on the Frame TV.
• You may have entered incorrect login credentials for the SmartThings app.

Fix Samsung Frame TV Not Connecting to SmartThings App

Samsung Frame TV not connecting to the SmartThings app is a common issue which are facing many users nowadays on their Smart TV. As we previously discussed, this issue is caused by various purposes, and some possible methods exist that you can try to fix. If you are facing the issue, you can try some troubleshooting steps, which are mentioned below to fix the issue.

Fix 1: Restart Your Samsung TV and Smartphone

The first thing you need to do if you are facing the Samsung TV not connecting to SmartThings App is to restart your TV as well as your smartphone. Restarting the device will help you to resolve the issue, and it will fix the minor bugs and issues on the device. There are two methods to restart your Samsung Frame TV.

The first method is to restart your Smart TV with the help of the TV remote. Simply press and hold the Power button on the TV remote until the TV turns off completely and on automatically. Now leave the power button when you are able to see the Samsung Smart TV appear on the screen TV. Wait for a minute before you start using your Samsung TV. Meanwhile, the TV will connect to the Wi-Fi network.

In the other method, you can restart your Smart TV with the help of the power cycle. To power cycle your Smart TV, you need to disconnect the Smart TV from the power source and the wall socket and leave it for at least up to 60 seconds. Again, plug the power cord back into the plug and the power source and switch on the wall socket. Now turn on your Smart TV.
Again, wait for a minute until the TV boots up fully.

Another option is to restart your smartphone. If you are facing a connecting problem with the SmartThings App, you can try to restart your smartphone too. To restart your smartphone, simply press and hold down the power button for a few seconds, and the Restart or Reboot menu will appear. Press on it and wait for a few seconds until the device powers off and turns on automatically. Now try to connect your TV with the SmartThings App.

Fix 2: Keep the Device in Range

The other reason why your Samsung Frame TV is not connecting to SmartThings App is there is no proper range between the TV and the smartphone. The phone which you are using to connect to Samsung Smart TV must be within a good range (30 feet) of the TV. If both devices are far away from each other, Samsung Smart TV won’t connect to the SmartThings app. Therefore, try to bring the devices closer to each other to fix the Samsung smart TV not showing in the SmartThings app issue.

Fix 3: Connect to the Same Wi-Fi Network

If you are trying to connect your Samsung Frame TV to the SmartThings app, but it is not connecting, you should check to make sure your TV is connected to the same Wi-Fi network as your SmartThings app. This is important, as the two devices must be connected to the same network in order to interact with each other. Once you have confirmed that both devices are connected to the same Wi-Fi network, you should be able to successfully connect the two devices as well.

Fix 4: Clear Cache SmartThings App (Android)

Clearing the cache of the SmartThings App can help fix any connection issues between your TV and the SmartThings App. If you have an issue not connecting the TV with the SmartThings app, you can try to clear the cache of the SmartThings App on your Android device by following some steps:

1. Open Settings on your Android device.
2. Choose the “Apps” or “Application Manager” option.
3. Here choose the “Manage Apps” option.
4. Select the SmartThings app from the list of applications.
5. Tap on the Clear Data option and choose Clear Cache.
6. Finally, confirm it by pressing the OK button.

Note: Some Android devices have separate settings for application lists. You can find or directly search and then choose the app to clear cache the data.

Fix 5: Force Stop the SmartThings App (Android)

If you are having trouble connecting your Samsung Frame TV to the SmartThings App, you may need to force-stop the SmartThings App to fix the issue. Force-stopping the SmartThings App will help to reset the connection between the TV and SmartThings App. To force stop the SmartThings app on your Android device, follow these steps:

1. Open Settings on your Android device.
2. Choose the “Apps” or “Application Manager” option.
3. Here choose the “Manage Apps” option.
4. Select the SmartThings app from the list of applications.
5. Tap on the Force Stop option.
6. Finally, confirm it by pressing the OK button.

Note: Some Android devices have separate settings for application lists. You can find or directly search and then choose the app to Force stop the app.

Fix 6: Update the SmartThings App

Updating the SmartThings App on your Android or iPhone device is the easiest and simple way to fix the connecting issue on your Samsung TV. If your SmartThings app is outdated, the TV won’t connect with your SmartThings App properly. Try to update your SmartThings app from the App Store or Google Play Store. To update the SmartThings app on your device, please follow these steps:

1. Open the App Store or Google Play Store on your mobile device.
2. Search for the SmartThings app and select it.
3. Tap the Update button if an update is available.
4. Once the update is complete, open the SmartThings app and try connecting your Samsung Frame TV again.

If the problem still persists, you can try to fix the issue by uninstalling and reinstalling the SmartThings App on your device.

Fix 7: Uninstall and Reinstall the App

The other solution is to uninstall and reinstall the app to solve the issues with the Samsung Frame TV not connecting to the SmartThings app on an Android or iPhone device. First, go to the settings menu on your Android device, and navigate to the “Apps” or “Application Manager” section. Find the SmartThings app in the list of installed apps and select it. Then, select “Uninstall” to remove the app from your device. On iPhone, select the app Shake it and then tap on the “X” button to delete the app.

Next, go to the store on your device (Google Play Store for Android, App Store for iPhone) and search for the SmartThings app. Choose the official app and select “Install” to download and install it again on your device. Once the app is reinstalled, open it and try connecting to your Samsung Frame TV again to see if the issue is resolved.

Fix 8: Update TV Software

Updating the Samsung Frame TV’s software can help to fix any issue with not connecting to the SmartThings app. To update your TV’s software, you will need to download the latest Firmware for your Samsung Frame TV from the official Samsung website. After downloading the file, you will need to transfer the file to a USB drive and then plug the USB drive into your Samsung Frame TV. Finally, go to your TV’s Settings and select the option for Software Update. Follow the steps on the screen to complete the update, and once done, your TV should now be connected to the SmartThings app.

Fix 9: Hard Reset Your TV

A hard reset is a complete reboot of your TV, restoring the TV’s default settings and deleting any data stored on it. In most cases, this should help to fix any connection issues you’re experiencing with your Samsung Frame TV. Follow the steps below to learn how to reset your TV hard:

1. Open the Settings on your Samsung Frame TV.
2. Here, choose the General option.
3. You will be able to see the Reset option.
4. Tap on the Reset option and follow the on-screen instructions to factory reset your TV.

Note: Before performing a hard reset on your Samsung Frame TV, ensure a backup of any important data and files on your TV. Factory reset will completely delete all the data and media from your Samsung TV.

Fix 10: Contact Samsung Support

If you are still facing trouble connecting your Samsung Frame TV to SmartThings App, contact Samsung Support for assistance. Samsung Support can help you troubleshoot any potential issues preventing your TV from connecting to the SmartThings App. They can also provide you with helpful tips and advice on how best to use the SmartThings App with your Samsung Frame TV.

Additionally, Samsung Support can help you update any necessary firmware or software to ensure your Samsung Frame TV is compatible with the SmartThings App. With the help of Samsung Support, you can get your Samsung Frame TV up and running with the SmartThings App in no time. You can contact them through the official website or via email.

Frequently Asked Questions

Why is my Samsung Frame TV not connecting to the SmartThings app?

There could be a number of reasons why your Samsung Frame TV is not connecting to the SmartThings app, including issues with your internet connection, problems with the SmartThings app itself, or issues with the TV’s firmware.

Will a factory reset of my Samsung Frame TV fix the connection issue?

A factory reset may help resolve the connection issue, but it is always good to try other troubleshooting steps before resorting to this option, as it will erase all settings and data on the TV.

Can I connect my Samsung Frame TV to SmartThings using a different method?

Samsung Frame TVs can be connected to the SmartThings app using the TV’s built-in SmartThings app or by using the SmartThings Classic app on a compatible mobile device.

Will my TV work with SmartThings if it’s not a Samsung Frame TV?

SmartThings compatibility may vary depending on the model and brand of your TV, so it’s best to check with the manufacturer or the SmartThings website for more information.

Final Words

Hope, this guide will help you to fix the SmartThings App not connecting to the Samsung Frame TV. If you are facing this issue, you can fix the problem by trying the simplest methods which are mentioned in this guide. If you have tried all the methods and still facing the problem, contact the Samsung customer support team for further assistance.