The Samsung Frame TV is a popular choice for homeowners looking to add a touch of elegance to their living space and has various features. However, some users have reported difficulty in connecting their Frame TV to their Wi-Fi network, and they aren’t able to fix the issue.
This article will provide a detailed guide on troubleshooting the problem and resolving the issue. We will cover common causes of connectivity problems and provide step-by-step instructions to resolve the issue. Whether you’re a tech-savvy user or a novice, this guide will help you connect your Frame TV to your WiFi network in no time.
- What Reasons is Samsung Frame TV Not Connecting to WiFi?
- Fix Samsung Frame TV Not Connecting to Wi-Fi
- Fix 1: Restart Samsung Frame TV
- Fix 2: Restart Modem
- Fix 3: Check Wi-Fi Password
- Fix 4: Re-add Wi-Fi Network
- Fix 5: Connect to 2.4GHz
- Fix 6: Reduce the Connected Wi-Fi Devices
- Fix 7: Change DNS and IP Settings
- Fix 8: Reset Network Settings
- Fix 9: Update the Firmware
- Fix 10: Perform a Factory Reset
- Fix 11: Contact Samsung Support
- Frequently Asked Questions
- Final Words
What Reasons is Samsung Frame TV Not Connecting to WiFi?
There are some potential reasons your Samsung Frame TV is not connecting to the Wi-Fi network. Here are some possible causes includes:
- Incorrect Wi-Fi Network Name or Password: The most common reason your Samsung Frame TV might not connect to Wi-Fi is an incorrect or misentered Wi-Fi network name or password.
- Weak Wi-Fi Signal: Weak Wi-Fi signals can also cause your Samsung Frame TV to not connect to Wi-Fi.
- Interference: Interference from other electronic devices can also cause your Samsung Frame TV to not connect to Wi-Fi.
- Outdated Firmware: Make sure your Samsung Frame TV runs the most up-to-date firmware. Outdated firmware can cause problems with connecting to Wi-Fi.
Fix Samsung Frame TV Not Connecting to Wi-Fi
If you have your own Samsung Frame TV and are facing the Wi-Fi network not connecting to the TV, some possible methods are available to fix the issue. As we mentioned, this issue is caused in various ways, and users reported the issue on such platforms as Reddit, Twitter, Websites etc., to fix the issue. You can fix this issue by following the below troubleshooting steps.
Fix 1: Restart Samsung Frame TV
The first thing you need to do if your Samsung Frame TV is not connecting to the Wi-Fi network is to restart your Smart TV. Here are two simple methods to restart the TV.
The first method is to restart your Smart TV with the help of a TV remote. Simply, you can use the Power button on the TV’s remote to restart the Smart TV. With your TV turned on, press and hold the Power button on the TV remote until the TV turns off and on automatically. Now leave the button when you can see the Samsung Smart TV shown on the screen. Wait for a moment before you start using the TV. Meanwhile, the TV will connect to the Wi-Fi network.
In the second method, you can restart your Smart TV with the help of the power cycle. You need to disconnect the TV from the power source and leave it for at least 60 seconds. Again, insert the power cord into the plug and switch on the wall socket. Now your TV will turn on. Now, wait for a minute until the Smart TV boots up fully. Hopefully, the Wi-Fi should start working on your Samsung TV now.
Fix 2: Restart Modem
If restarting the Samsung TV does not fix the issue, try restart the Modem. Restarting the Modem may be the solution. To restart your Modem, unplug the power cord from the back of the Modem. Wait at least 30 seconds before plugging the power cord back in. Once the Modem has restarted, turn on the Samsung Frame TV and try connecting it to the WiFi network again.
Fix 3: Check Wi-Fi Password
Make sure you are using the correct password for your Wi-Fi. Sometimes, the Wi-Fi network cannot connect properly due to the wrong password. If you are facing a Wi-Fi connection issue, check if the password is correct. So, go to your Wi-Fi network settings and try to enable the checkbox next to the Show password option when the on-screen keyboard appears. These will ensure that you are typing the right password.
Fix 4: Re-add Wi-Fi Network
If the password is correct on your Samsung TV and still the Wi-Fi is not able to connect with the Samsung TV, try to delete the Wi-Fi network and Re-add the network by following the below steps:
Press the Settings button on your Samsung remote TV to open the settings menu.
- Now choose the Settings option on the TV screen.
- Here go to the General > Network.
- Now go to the Open network settings.
- Choose the Wireless option.
- The wireless connection will appear on the TV screen. Here navigate to Manage Saved Network.
- Choose the network you want to delete and confirm by pressing the Delete option.
- With the Wi-Fi network deleted, go to the Wi-Fi network, choose the Wi-Fi to which you want to connect, and then enter the password.
Fix 5: Connect to 2.4GHz
Another simple method to solve the Wi-Fi not connecting to the Samsung Smart TV is to connect to the 2.4GHz network instead of 5Ghz. If you can see two Wi-Fi connections on your Smart TV, connect the one to the 2.4 GHz.
Fix 6: Reduce the Connected Wi-Fi Devices
The other possible solution to solve the Samsung Frame TV that is not connecting to WiFi is to reduce the number of connected devices on the network. Having too many devices connected to the same network can cause congestion and slow the connection for all devices. To reduce the number of connected devices, try disconnecting devices that are not in use or resetting the router to clear out any connected devices that may have been forgotten.
Additionally, ensure that the TV is near the router or Modem and that no physical obstructions are blocking the signal. After reducing the number of connected devices and ensuring that the TV is in a good location, try connecting the TV to the WiFi network again.
Fix 7: Change DNS and IP Settings
Changing the DNS Settings will also help fix the issue. Sometimes the DNS settings will be set in the other option, and changing it from one to another option fixes the network issue on the device. To change DNS and IP Settings on your Smart TV, follow these steps:
- Open Settings and navigate to the General Network.
- Choose Network Status.
- Here you will be able to see the status of your network. Now go to the IP Settings.
- Choose IP Settings and set it to Get automatically.
- Scroll down and choose DNS settings. If the option is in the Manual, choose to Get automatically. Alternatively, if the option is in Get automatically, change to Manual.
- Once you change to the option, the DNS Server option will become active. Enter the code 126.96.36.199 using the numbers on your TV remote.
- Now press the OK button to save the changes and restart your Smart TV again.
Fix 8: Reset Network Settings
If your Samsung Frame TV is not connecting to WiFi, you may need to reset your network settings. Resetting your network settings will clear all previously saved network settings and allow you to re-enter all the information necessary to connect to your WiFi network. To reset the network settings on your Samsung Smart TV, follow these steps:
- Go to Settings and navigate to the General option.
- Now choose the Reset network option.
- Now reset the network by pressing the confirm option.
- Now re-add the Wi-Fi network on your Samsung TV and check if the issue is resolved.
Fix 9: Update the Firmware
If you’re having trouble connecting your Samsung Frame TV to Wi-Fi, it could be an issue with the firmware. Updating the firmware is a simple process that can be done by downloading the latest firmware from Samsung’s website and then transferring it to a USB drive. Once you have done this, you can plug the USB drive into the TV, and it will automatically update the firmware. This should resolve any issues you are having with the Wi-Fi connection and allow you to enjoy your Samsung Frame TV without further issues.
Fix 10: Perform a Factory Reset
A factory reset can also help fix the issue on your Samsung TV. A factory reset is a process where all the settings and data on the device are reset to their original state, which can help fix any software-related or network issues. To perform a factory reset on your Samsung TV, follow these steps:
- Go to the Settings on your Samsung TV.
- Here choose the General option and Select the Reset option.
- A confirmation pop-up will appear on the screen. Enter the PIN (0000) to confirm it.
- Now your Samsung TV will be factory reset automatically.
Fix 11: Contact Samsung Support
If you have tired of trying every solution and are still facing the issue, you should contact Samsung Support for assistance. They will be able to troubleshoot the issue and provide solutions to help you get your TV connected to your wireless network. You can contact Samsung Support through their website, by phone, or by visiting a Samsung service centre. Make sure to have your TV model number and any relevant information about your wireless network ready when you contact them.
Frequently Asked Questions
What causes the Samsung Frame TV to not connect to Wi-Fi?
Several potential causes include a weak or unstable network connection, incorrect login credentials, outdated firmware, or a malfunctioning network adapter.
How can I troubleshoot the issue of my Samsung Frame TV not connecting to WiFi?
You can try resetting your router, checking to make sure the login credentials are correct, ensuring that the firmware on your TV is up to date, and checking to see if there are any physical issues with the network adapter on the TV.
Can I connect my Samsung Frame TV to my network using an Ethernet cable instead of Wi-Fi?
You can connect your Samsung Frame TV to your network using an Ethernet cable. This can be a good option if you are experiencing issues with the WiFi connection.
How do I update the firmware on my Samsung Frame TV?
You can update the firmware on your Samsung Frame TV by going to the “Menu” button on your remote, selecting “Support“, then “Software Update“, and finally “, Online“. Ensure your TV is connected to the internet before proceeding with the update.
Hopefully, this guide will help you to fix the Wi-Fi not connecting to the Samsung Frame TV. As Samsung TV is a great addition for users, they sometimes create minor issues. However, if you are facing Wi-Fi not connecting to the Samsung TV, then you can fix the problem by following some troubleshooting steps to solve the issue. If the issue persists after trying the above solutions, contact the Samsung customer support team for further information.