Samsung manufactures the best Android smartwatches in the market right now, and you could not have asked for a better deal for the price. Its functionalities make it a worthy buy for many consumers already in the Samsung Ecosystem. But not everyone has a good experience with Samsung smartwatches.
The recently launched Samsung Galaxy Watch 5/ Watch 5 Pro users report charging issues. They can’t get it to work no matter how many times they try it. If you are one of these troubled users, this article will help you out. Here, we have listed all the solutions you can try from your end to resolve the charging issue with the Samsung Galaxy Watch 5/ Watch 5 Pro. So without any further ado, let’s get into it.
How to fix Samsung Galaxy Watch 5 / Watch 5 Pro Not Charging?
The cause behind this issue could be related to hardware or software. Here, we have listed the solution for both causes, and you need to try all the solutions mentioned here, one after the other, until you find the one that works for you.
Use the official charging dock:
The charging dock to the smartwatch comes with the watch itself in the box. You need to plug one end of the cable into a USB charging adapter or a power bank and connect the charging dock at the other end to your smartwatch to charge up the device. Ensure that you are using Samsung’s official charging dock here, as most third-party charging docks do not work well with Samsung smartwatches.
If your original charging dock is damaged or not working, buy a new one from Samsung.
Try the next solution if you are using the correct charging dock but still not charging your watch.
Check the charging dock for any damage:
There is a slight possibility that your charging dock itself may be faulty. You need to check your charging dock for any physical damage thoroughly, and if you spot any wear and tear in the cable, the charging dock needs to be replaced. Maybe the wires inside the cable are damaged for some reason, which is why it is not working. Ideally, you should buy a new charging deck from Samsung and use that cable to charge your watch.
If this does not help with your charging problem, try the next solution:
Clean the charging dock and the smartwatch:
The charging dock connects to the back of your smartphone to charge it. If anything obstructs the connection between the two, you will not be able to charge up your smartphone. To fix this, give your smartphone and charging dock a good wipe with a cloth and ensure everything is clean.
Now try using the charging dock again. If it still does not work, try the next solution.
Update the watch OS:
You need to ensure that the OS on your watch is the latest one to ensure that no bugs are causing any issues with your charging functionality. Updating the watch will require your connected phone, and the steps are mentioned below.
- Open up the Galaxy Wearable app on the smartphone, which is connected to your smartwatch.
- Now go to Watch settings.
- Tap on Watch Software Update.
- Install the latest version of the OS available.
Make sure you have more than 30% battery before updating your smartwatch, as that is the minimum battery required for the update process to initiate.
Try the next solution if updating your Watch’s OS to the latest version also did not help with the charging problem.
Restart the watch:
Restarting an electronic device can fix most issues with it. Even with the charging issue, you should give it a try.
- Press and hold the back and power buttons on your smartphone until you see it restarting.
- Wait till the power cycle is complete, and your watch should boot up normally again.
If restarting the watch does not help with the charging problem, try the next solution.
Factory reset the watch:
Factory reset is an option that could help with your charging problem, but that will remove any saved settings on your device. After the factory reset, your device will boot up with nothing saved. It will be like you bought it for the first time. So only if you are willing to go through the process of setting up the watch should you try this option.
- Power off your smartwatch.
- Press and hold the power button until the rebooting icon appears on the screen.
- Press the power button repeatedly now until the Select Reboot Mode screen appears.
- Here, select Recovery and, using the power button, go through the host of options.
- When the recovery option is highlighted, press and hold the power button until the device reboots.
- After the reboot is complete, set up your device again.
Now check whether it is charging with the charging dock or not. If it is still not working, try the next solution.
Contact customer support:
Samsung’s customer support is renowned worldwide as one of the best in the market, and as a last resort, you should also seek help from them. There is a chance that the hardware on your watch is malfunctioning, and in such a scenario, no one but Samsung can help you. So take your charging dock and watch to Samsung customer support, and they should be able to provide you with a solution to your problem.
So these are all the solutions to fix Samsung Galaxy Watch 5 / Watch 5 Pro not charging issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.