In the Samsung Galaxy S series, the Samsung Galaxy S23 Ultra is the latest model. This smartphone is a top-of-the-line device with advanced features and powerful hardware that delivers an unmatched mobile experience. However, it too can have its share of problems, just like any other smartphone. A common issue that users may experience with their Samsung Galaxy S23 Ultra is not being able to receive incoming calls. You may find this issue frustrating, especially if you rely on your phone for communication. Here are a few possible solutions for Samsung Galaxy S23 Ultra not receiving incoming calls.
- Why Does Samsung Galaxy S23 Ultra Not Receiving Incoming Calls?
- How to Fix Samsung Galaxy S23 Ultra Not Receiving Incoming Calls
- Fix 1: Check Your Network Connection
- Fix 2: Disable Call Blocking
- Fix 3: Turn Off Do Not Disturb Mode
- Fix 4: Clear Cache and Data of Phone App
- Fix 5: Check for Software Updates
- Fix 6: Reset Network Settings
- Fix 7: Disable Wi-Fi Calling
- Fix 8: Reset App Preferences
- Fix 9: Perform a Factory Reset
- Fix 10: Contact Your Carrier
- Fix 11: Try a Different SIM Card
- Fix 12: Check for Hardware Issues
Why Does Samsung Galaxy S23 Ultra Not Receiving Incoming Calls?
It is vital to understand some of the possible causes of this issue before diving into the solutions. Here are some of the most common causes of Samsung Galaxy S23 Ultra not receiving incoming calls.
- Network Issues: Network issues are one of the most common causes of not receiving incoming calls. Your phone may have problems receiving incoming calls if it is not connected to a stable network.
- Call Blocking: You may not receive calls from specific numbers if you have enabled call blocking on your Samsung Galaxy S23 Ultra. Spam calls can be blocked with this feature, but important calls can also be blocked.
- Do Not Disturb Mode: You will not receive any calls, messages, or notifications when your phone is in Do Not Disturb mode.
- Software Issues: Samsung Galaxy S23 Ultra can also fail to receive incoming calls due to software glitches. There may be a malfunctioning app, a recent software update, or another software issue causing this.
- Hardware Issues: Phones with faulty microphones, damaged speakers, or SIM card problems can also fail to receive incoming calls.
How to Fix Samsung Galaxy S23 Ultra Not Receiving Incoming Calls
Here are some possible solutions to fix Samsung Galaxy S23 Ultra not receiving incoming calls once we understand some of the reasons for this issue.
Fix 1: Check Your Network Connection
Firstly, make sure your network connection is working. It is vital to make sure that your phone is connected to a stable network. You may have trouble receiving incoming calls if your area does not have good network coverage. Check if you can receive incoming calls if you move to a different location or if the network coverage is better.
Fix 2: Disable Call Blocking
It is possible that you may not receive calls from certain numbers if you have enabled call blocking on your Samsung Galaxy S23 Ultra. You can disable call blocking by going to the Phone app > Settings > Block numbers and removing any blocked numbers.
Fix 3: Turn Off Do Not Disturb Mode
When your phone is set to Do Not Disturb mode, you won’t receive any calls, messages, or notifications. You can disable Do Not Disturb mode by swiping down from the top of your screen to bring up the Notification panel, then tapping on the Do Not Disturb icon.
Fix 4: Clear Cache and Data of Phone App
It may be necessary to clear the cache and data of the Phone app if you are still not receiving incoming calls. You should be able to fix any software-related issues with the Phone app after resetting it to its default settings. Go to Settings > Apps > Phone > Storage, and then tap Clear cache and Clear data to clear the cache and data of the Phone app.
Fix 5: Check for Software Updates
You may experience problems with incoming calls if your Samsung Galaxy S23 Ultra does not have the latest software version. If you want to avoid such issues, it is recommended that you keep your phone up-to-date with the latest software updates. You can check for software updates by going to Settings > Software update > Download and install.
Fix 6: Reset Network Settings
It may be necessary to reset the network settings of your Samsung Galaxy S23 Ultra if none of the previous solutions worked. You may be able to fix any network-related issues causing the problem by resetting all network settings to default. In Settings > General management > Reset > Reset network settings, tap Reset settings to reset the network settings.
Fix 7: Disable Wi-Fi Calling
You may experience problems with incoming calls if you have enabled Wi-Fi calling on your Samsung Galaxy S23 Ultra. Turn off the switch under Settings > Connections > Wi-Fi calling to disable Wi-Fi calling.
Fix 8: Reset App Preferences
In some cases, resetting app preferences can solve app-related problems. You can reset app preferences by going to Settings > Apps > Menu > Reset app preferences.
Fix 9: Perform a Factory Reset
You can also attempt a factory reset on your Samsung Galaxy S23 Ultra if none of the above solutions work. Please ensure that you have backed up your important data before doing this, as it will erase all your data and settings. You can perform a factory reset by going to Settings > General management > Reset > Factory data reset, and then tapping on Reset device.
Fix 10: Contact Your Carrier
There may be a problem with your carrier network if you are still experiencing problems with incoming calls. If you are experiencing a problem, contact your carrier’s customer service department. There may be an opportunity for them to troubleshoot the problem or escalate it to their technical team.
Fix 11: Try a Different SIM Card
It is possible that your SIM card may be the problem if you’ve tried all the above solutions but still cannot receive incoming calls. If it doesn’t work, try another SIM card. If it does, contact your carrier to get a replacement SIM card.
Fix 12: Check for Hardware Issues
There is a possibility that the problem lies with the hardware of your Samsung Galaxy S23 Ultra if the above solutions failed. It is important to ensure that the microphone and speaker are working properly. If you want to test this, you can make a test call to another phone or use the voice recorder app. It may be necessary to replace the microphone or speaker if they are not working properly. To get your phone checked, you can take it to a Samsung service center.
Also, make sure your SIM card is inserted correctly and is not damaged. It is possible to have problems with incoming calls if your SIM card is damaged. If it still doesn’t work, try removing and reinserting the SIM card or try a different SIM card.
You may find it frustrating if your Samsung Galaxy S23 Ultra is not receiving incoming calls. As long as you follow the above solutions, problems should be resolved. It’s a good idea to check your network connection, disable call blocking, and turn off Do Not Disturb mode to get started. To resolve the issue, you can clear the cache and data of your Phone app, check for software updates, reset your network settings, and check for hardware problems. To get your phone checked at a Samsung service center if none of these solutions work, you may need to take it to a Samsung store.