Fix: Samsung Smart TV Not Connecting to WiFi

Samsung TVs are a line of high-definition televisions manufactured by Samsung. It is available in various sizes, ranging from small 32-inch models to large 75-inch models. It also offers a variety of features, including high-definition picture quality, a wide range of sizes, and advanced technology. However, most Samsung TVs are not connected to the WiFi network, and users face those issues.

Additionally, if you are having trouble connecting your Samsung TV to your home WiFi, You’re not alone. Many Samsung TV owners face this issue, which can be frustrating. Fortunately, several solutions can help you fix the problem quickly and easily. In this article, we’ll provide tips on troubleshooting and resolving the issue so that you can get your Samsung TV connected to your WiFi again.

Fix: Samsung TV Not Connecting to WiFi

What Causes Samsung Television Not Connecting to WiFi 

Samsung Television not connecting to the Wi-Fi network is caused by various reasons. Here are some significant reasons that what causes Samsung TV not connect to Wi-Fi:

Weak Signal: The signal strength of the Wi-Fi network you are trying to connect to may be too weak or unstable to support a connection.

Network Security: The security settings of your Wi-Fi network may prevent your Samsung TV from connecting.

Incorrect Network Settings: The network settings of your Samsung TV may be incorrect or outdated.

Firmware Update: Your Samsung TV may need to properly update its software to connect to the Wi-Fi network.

Hardware Malfunction: A hardware issue with your Samsung TV may prevent it from connecting to the Wi-Fi network.

Fix Samsung Television Not Connecting to WiFi

Samsung is one of the highest definition organizations in the market as compared to the others; however, if we talk about Samsung TVs, most users are getting WiFi connection problems on their TVs, and you can easily fix the issue by trying the following solutions.

Restart Your Samsung TV

If you are having an issue with your Samsung TV, you may be able to fix the problem by restarting it. Restarting your Samsung TV is a simple process that can often solve minor issues and help improve the performance of your TV. To restart your Samsung TV, follow these steps:

  1. Locate the Power button located on the back or side of your TV. (You can also restart your TV with the help of a TV remote).
  2. Press and hold the Power button for 5 seconds.
  3. The Samsung TV will turn off and then turn back on. The restart process may take up to a few minutes.
  4. Once the TV turns back on, it will be restarted and ready to use.
  5. Go to the Wi-Fi network, enter the Wi-Fi password, and check to see if the issue persists.

Restarting Internet

Another reason is that the internet might face some issues, and the Wi-Fi service may not function properly. However, if you are facing the inability to connect the Wi-Fi network to your Samsung TV, try to restart the internet router. It helps you to resolve the issue. To restart the internet router, follow these steps:

  1. Turn off your power on the Wi-Fi router.
  2. Wait for a certain time, at least 10 minutes, before turning it back on.
  3. Wait until the router loads the internet settings. When internet access is granted successfully, try connecting your TV to the Wi-Fi network.

Changing Internet Connection

If the internet router blocks the Mac address of your Samsung TV, then you will not be able to connect the Wi-Fi network to your TV. Try to change the internet connection to see what the actual issue is. To do that, follow these steps:

  1. Turn on the TV and navigate to the Wi-Fi network settings.
  2. Turn the Hotspot on your smartphone.
  3. When the name of your Hotspot is showing in the Wi-Fi network on your TV, try to connect to the Wi-Fi and check to see if the issue persists.
  4. If the Samsung TV is connected to the mobile’s Hotspot, then the problem may be with the TV’s Mac address which is blocked by the internet router.
  5. Contact your ISP to unblock the Mac address of your Samsung TV.

Firmware Update

Another way to solve the Wi-Fi connectivity issue is to update the firmware to the latest version. If the firmware is outdated or corrupted, then you will experience this Wi-Fi network issue on your TV. However, we are doing this method on the PC. To update your firmware update, follow these steps:

  1. Go to this Link ( and choose the model of your Samsung TV.
  2. Click on the Download button and wait until it downloads completely.
  3. Extract the downloaded files to a USB.
  4. Remove any other symbols and numbers which are added to the downloaded files.
  5. Attach the USB to the Samsung TV and press the “Menu” button on the remote.
  6. Now select “By USB” from the methods of the above update list.
  7. Press on “OK” if the Samsung TV prompts you to install the new update and wait until it finishes.
  8. Connect the Wi-Fi network and check if the issue persists. 

Perform a Network Refresh 

Another way to fix the Wi-Fi network connectivity issue on Samsung TVs is performing a network refresh. It usually refreshes all network settings and helps you to resolve the WiFi connection issue. To perform a network refresh, follow these steps:

  1. Press the home button on the remote to go to settings.
  2. In the settings, tap on General > Network.
  3. Tap on the Reset Network option and confirm it by clicking on YES.
  4. Restart your Samsung TV.

Check the Signal Strength on Your Smart TV 

If refreshing the network does not solve the issue, try to check the signal strength of your WiFi network. You can also use a Wi-Fi analyzer app to check the network’s signal strength. If the signal strength is too weak, try relocating the router or access point to a more central location in your house.

Additionally, If the signal strength is still weak, consider upgrading your router or access point to one that offers better coverage and check the connection settings on your Smart TV. Make sure it is set up correctly and connected to the right network.

Perform a Hard Reset

If the issue is not solved yet, try to perform a Hard reset to fix the Wi-Fi network connectivity issue. Generally, it fixes minor bugs and issues on your Samsung TV and helps you to resolve the Wi-Fi connection issue. A hard reset will erase all the data and make the settings their original way. So, make sure to back up any important files and media before proceeding. To do a hard reset, follow these steps:

  1. Tap the home button on your TV remote.
  2. Go to the settings and navigate to General.
  3. Choose the Reset option.
  4. If there is showing any PIN or password to enter, enter the password or PIN to proceed.
  5. Now the Samsung Smart TV will automatically reset.

Contact Samsung Support 

If you have tried all methods and are still facing the issue, you should contact Samsung Support for assistance. Samsung Support can provide you with helpful tips and troubleshooting advice and even arrange for an on-site technician to resolve the issue. To contact Samsung Support, you can call their customer service hotline or use the Samsung website live chat feature. You may also be able to find helpful resources in Samsung TV’s user manual or on Samsung’s website.

Frequently Asked Questions

What do I need to do if my Samsung TV is not connecting to Wi-Fi?

If your Samsung TV is not connecting to Wi-Fi, you should check the network settings on your TV and make sure that the correct network name and password are entered. You can also restart your TV to fix the issue. If else fails, try another solution or contact customer support.

What should I check if my Samsung TV won’t connect to Wi-Fi?

First, check your TV’s network settings to ensure that the correct network name and password are entered. Additionally, you should check if your router is working correctly by restarting it and making sure that the firmware is up to date. If the issue persists, contact your internet service provider for further assistance. 

How do I update my Samsung TV’s firmware?

Depending on your model Samsung TV, you can update the firmware through the Settings menu or USB. Refer to your user’s manual for specific instructions on how to update your TV’s firmware. 


Hope this article will help you to fix the Wi-Fi network connectivity issue on your Samsung TV. However, we have mentioned some methods to solve the issue, and you can go through them. If all the above solutions do not work, then it is recommended you contact your internet service provider or Samsung’s technical support team for further assistance.

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