SonyLIV is a top premium streaming platform and is one of the leading OTT services available in the market. Well, SonyLIV is totally based in India and right now based on freemium service. Also, it is the first-ever OTT platform that has been introduced in India. So, you can enjoy live-action of world sports, binge-worthy shows, and movies using the SonyLIV. But, you know what? Recently, users have complained about an unwanted and annoying error that makes them very furious.
Well, when our team investigates this error. We have found some reasons and their fixes behind this issue. However, we have tried our best to resolve the issue in this guide. So, make sure to perform them all until you get a perfect fit for your device. Therefore, let’s get started with it.
- Fix: SonyLIV Not Working on Any Browser | Chrome, Safari, or More
Fix: SonyLIV Not Working on Any Browser | Chrome, Safari, or More
There are chances that this type of issue occurs due to a poor internet connection. But, in many cases, it is noticed that the reason behind this issue is different. That’s why we have collected all the information regarding how to fix this. So, if you are encountering this error, make sure to read the guide until the end.
Fix 1: Reboot Your Device
The first method you can try is rebooting your device as there are possible chances that your device may have some stored cache data due to which you are getting this type of error. In a nutshell, our devices store a stale copy of our actions so that we do not have to wait for long when next time we visit the same place.
However, sometimes, due to multiple reasons, these files get corrupted or damaged, which prevents the apps from working properly, and that’s the reason why you are getting the SonyLIV not working on any browser issue.
Therefore, when you reboot your device, all these files get removed and give your whole system a fresh new start to function properly. Well, that’s why we advise you to do so and then check if the issue gets resolved or not.
Fix 2: Make Sure Your Browser Is Updated
Did you check if your browser is updated or not? Well, there are chances that your browser may have some pending updates due to which you are facing this issue. So, we suggest you try checking if your browser has any new patch updates or not.
However, many users previously found this method really helpful and reported that the issue automatically gets resolved just after updating the application. Therefore, try this out and check if the SonyLIV, not working issue, gets resolved on your browser or not.
Fix 3: Check The Server
There are also chances that the SonyLIV’s server may be down due to which it is not opening on your Chrome, Safari, Firefox, etc., browser. But, how did you check if the servers get down? Don’t worry! You can simply hover over to the DownDetector and check if there are other users in this world who have reported the same.
Also, don’t forget to hit the I Have a Problem with SonyLIV. This will help other users to know about this issue. Moreover, you can simply hover over to the Twitter handle of SonyLIV officials and regularly keep your eyes on it to get all the necessary details. This is because the officials keep their users updated with their official Twitter handle.
Fix 4: Clear Cache of Your Browser
There are chances that you may get this error due to the cache data stored on your browser. Many users previously reported that after clearing the cache data of their particular browser, the SonyLIV automatically starts working. So, let’s take a look at the instructions that will help you clear the cache data of your particular browser:
For Safari Browser:
- Open Safari and click on the drop-down menu. Then, select Preferences.
- After that, shift to the Advanced tab. Then, choose the Show Develop menu and close the Preferences window.
- That’s it. Now, finally, select the Develop drop-down menu and hit the Empty Cache button.
For Chrome Browser:
- Open Chrome and click on the More.
- Then, tap on the More Tools and select the Clear Browsing Data.
- Now, choose the time range and hit the Cookies and Other Site Data option.
- Then, tap on the Cached Images And Files option and hit the Clear Data.
So, that’s it. We have mentioned two of the most used browser. But, in case you are using any other browser, then make sure to check out the steps for that on Google. Once done, you can navigate to the SonyLIV website and check if it starts working or not.
Fix 5: Check Your Internet
Internet is also playing a vital role; therefore, if you do not have proper internet speed, then you may have to face this kind of issue regularly. So, we suggest you check your internet connection speed using the Ookla Speed tester website. However, if you find that your internet connection is not good, make sure to power cycle your router/modem.
After that, again, hover back to the Ookla website and check if the network issue gets fixed. But, if in a very unfortunate situation the issue won’t get fixed, then we advise you to contact your ISP provider and ask them to fix the connection issue of your area.
Fix 6: Reinstall The Browser
Still, no luck? Well, don’t worry, there’s still one way using which you can easily fix the issue. Chances are there that some of your browser’s installation files are missing, due to which you are getting this issue. So, when you reinstall the browser on your device, it will fix all the missing files. Many users heretofore reported that this helped them to fix the issue.
But, keep on things in your mind that before installing the browser on your device, you must have to uninstall the existing app. However, once you are done with it again, visit the SonyLIV website and check if not working issue gets fixed or not.
Fix 7: Get In Touch With The Support Team
We regret if nothing helps you fix the SonyLIV not working issue. But, there is still a ray of sunshine that will help you resolve this error. Yes, you can simply contact the official support team and explain to them everything regarding what you are facing right now with their service. After that, if they find this a serious issue after investigating, they will surely help you fix this error.
From Author’s Desk
So, that’s all on how to fix if the SonyLIV app is not working on any browser issue. We hope that this guide has helped you. Furthermore, if you have any doubts on your mind, comment below. Also, if you are new here, make sure to go through our other latest guides.