Fix: Xbox Series X/S Amazon Prime Video Not Working or Crashing Issue

Amazon Prime Video is an excellent over-the-top aka OTT platform that you can try to kill your free. This is the place to watch some of the best movies, web series, and originals ever released. To name a few, you can watch movies like Aquaman, Batman vs Superman, and Hulk. It is also the home to some of the best series like Arrow, Gotham, Tom Clancy, and many more.

However, many Xbox Series X/S users are facing problems with one of the best OTT platforms. To be more precise, users are facing Xbox Series X/S Amazon Prime Video not working or crashing issue. So, is there any way to fix the problem?

Fortunately, there is, and this post is all about that. Here, we are going to talk about how to fix Amazon Prime Video not working or crashing on Xbox Series X/S. So, without any further delay, let’s get straight into the topic.

Fix: Amazon Prime Video Not Working or Crashing on Xbox Series X/S

There can be several reasons why Amazon Prime Video is not working or crashing on Xbox Series X/S. The reason mainly depends on the configuration and the situation of the system. However, Xbox hasn’t released any official solution to the problem, at least till the time of writing this article. Thus, you might have to try different workarounds, and stick with the one that does the job for you.

Fix 1: Check Xbox Server Status

Before getting into anything technical, the very first thing that you should try whenever you face the mentioned problem is to check the Xbox server status. It might be the case that there is some problem going on with the Xbox server and you are wondering what’s wrong with Amazon Prime Video. Plus, in such a scenario, none of the below-mentioned technical fixes will help you in solving the problem.

Nevertheless, visit the Xbox status page to check for the server status. If everything looks fine, then it indicates that there is some other issue causing the problem.

Fix 2: Check Internet Connection

A poor internet connection can be one of the most important reasons why you are facing the mentioned problem. Amazon Prime Video is a high data consuming application, therefore, you need to be connected to good internet sources to enjoy its services. There are different ways by which you can test your internet connection. But we recommend you to try the fast.com website.

Just visit the website and check your internet speed. If you are getting a comparatively lower internet speed than the plan that you have opted for, then it is an indication that the Amazon Prime Video crashing problem is being caused by the poor internet connection. As a solution to it, contact your internet service provider and ask them to fix the internet speed.

Fix 2: Restart the Router

Once you notice that the problem you are facing is being caused by poor internet, one thing you can try to fix is to restart your router. Sometimes restarting the router can be an effective way to fix any internet-related problem. So, do it, and check if the mentioned issue is fixed or not.

Fix 3: Turn Off Closed Captioning Feature

Xbox Series X/S comes with the feature of “close captioning”. If you have kept this feature enabled, you will see the caption of everything that is being played on the screen. This feature is useful in a better understanding of the content that is being played.

However, like anything else in the world, it also has its disadvantages. Sometimes this feature can cause crashing or not working problems with different applications including Amazon Prime Video. Thus, disable the feature and check if it makes any difference or not.

1. Launch the Xbox console and head towards the “Settings” menu.
2. In the settings menu, click the “Console Settings” option.
3. Tap on the “Closed Captioning” button present at the bottom of the window.
4. Here, select the “Closed Captioning off” option.

If the option was already enabled, disable it first followed by re-enabling it. That’s it, now check if the problem is fixed or not. If yes, you are good to go. However, if the problem persists, move on to the next workarounds of the article.

Fix 4: Turn On Cortana on Xbox Series X/S

As reported by many users, enabling Cortana helped them to get rid of the mentioned problem. Launched by Microsoft, Cortana is a virtual assistant that you will find on Xbox. It will help you to access the system with your voice command. However, due to some misconfigured settings, it can trigger the crashing problem of Prime Video.

Thus, you can try activating Cortana on the console and check if it makes any difference or not. To do so, here are the steps you need to follow.

1. Open Xbox Series X/S, and head towards the Settings menu.
2. Now, navigate to the “System Tab” option.
3. Click on the “Cortana settings” present at the right panel of the screen.
4. Now, the terms and conditions window will pop up. Click on the “I agree” option to activate Cortana on the Xbox console.

Once done, restart the device and launch Prime Video. Now, check if you are still facing the crashing or not working problem.

Fix 5: Plug-out Extra Devices

Amazon Prime Video is very strict when it comes to privacy. It doesn’t allow users to record any of its programs. Thus, if you have any external device plugged into the console then you are most likely to face the problem. For instance, if you have any recording device plugged into the Xbox console then there isn’t a surprise you are facing in Prime Video crashing problem. As a solution to it, turn off the console and unplug all the extra devices.

Once done, connect the Xbox console to the TV, launch Prime Video, and check if there’s any difference or not.

Fix 6: Restart Amazon Prime Video

To fix any app-related issue on the Xbox console, restarting is considered the most effective workaround. The chances are very high that the problem you are currently facing is being caused by a temporary bug or glitch. And the best solution to eliminate them is to restart the application. Thus, restart Amazon Prime Video and check if it makes any difference or not.

Here are the steps you need to follow to restart Netflix on Xbox Series S/X.

1. Open the recent task on your Xbox console.
2. Use the cursors to head towards Amazon Prime Video.
3. Once selected, click on the “Menu” button from your remote to activate different options associated with the application.
4. From the list of options, tap on the “Quit” option.

Once you have closed Amazon Prime Video on the device relaunch it. Now check if the crashing problem is fixed or not.

Fix 7: Re-download Amazon Prime Video

If you are still facing the problem, the last thing you can try is to reinstall the Amazon Prime Video application. If there’s any problem going on with the application it will automatically be eliminated once you re-install it. But make sure to note down all your credentials, as re-installing the application will automatically log you out of the platform.

Nevertheless, here are the steps you need to follow to re-install Prime Video on Xbox Series S/X.

1. Head towards the “My games and apps” option of your Xbox console.
2. Tap on the “Apps” section present at the left panel of the screen. It contains different applications installed on the console.
3. From the list of all the installed applications, select Prime Video.
4. Now on your controller, click on the “Menu” button to activate different options associated with Netflix.
5. From the list of options, “Tap on Manage app”.
6. Lastly, click on “Uninstall” the application present in the following screen.

Once you have uninstalled Amazon Prime Video, restart the console. Now, download and install Prime Video again. Login using your credentials and you will not use that you are no longer facing Xbox Series X/S not working or crashing issue.

Final Words

This was all about how to fix Xbox Series X/S Amazon Prime Video not working or crashing issue. Let us know in the comments whether the problem is fixed or not. You can also share any other workaround that you think will be helpful in the situation. Moreover, feel free to check out our other guides on Xbox Series X/S.