Zoom has become a prominent video communication app these days. The best features of the Zoom app are its user-friendly interface and integrated focus mode. Anyway, the Zoom app is not something that can’t get into issues. Recently some Windows 11 users reported that the Zoom app crashed, and they were unable to attend meetings or online classes.
Fixes for the Zoom Crashing on Windows 11
Remote work and online collaboration are at an all-time high during these times, so it is crucial to resolve any issues affecting Zoom as soon as possible. However, in this article, we have listed some solutions to fix the Zoom Crashing problem in Windows 11. For knowing more about it, keep reading.
Fix 1: Force Stop Zoom app and Relaunch:
The Zoom app sometimes keeps crashing due to any minor issue or malfunction. The best possible solution here is to Force Stop Zoom and relaunch it to check the issue gets fixed. For doing so, follow these steps,
- Firstly, press Shift + CTRL + Esc altogether to launch the Task Manager.
- Inside the Task Manager window, select the Processes tab and select and right-click over the Zoom meetings from the list.
- Then click on the End task option from the drop-down menu.
- Once you close the app, after a few minutes, relaunch Zoom and check the issue is resolved or not.
Fix 2: Restart the system:
Sometimes simply restarting your system may help to resolve most of the minor issues. Although this trick looks very basic but it is very helpful in dealing with many issues, including app crashes as well. So, reboot your system and see if it works. For doing so, follow these steps,
- Firstly, right-click on the Windows button and select Shut down or sign-> Restart
- Once the system restarts, relaunch the Zoom app and check the said issue is resolved or not.
Fix 3: Update Camera Driver:
If the Camera drivers are outdated or corrupted, then the Zoom desktop client may continue to crash on your system. In this scenario, you need to update the Camera driver to get rid of the same issue. For doing so, follow these steps,
- Firstly, go to the Start menu, and in the search box, type Device Manager and open the relevant search result.
- Inside the Device Manager window, double-click on Cameras to expand it.
- Then select and right-click on the Camera connected to the system and select Update driver from the drop-down menu.
- In the newly appeared prompt, select the “Search automatically for drivers” option to continue.
- Once done, relaunch the Zoom app and check the said issue is resolved or not.
If the issue persists, then you need to Roll back the driver. For doing so,
- Again open Device Manager by following the above steps and expand the Cameras section.
- Then right-click on your Camera and select Properties.
- Inside the Properties window, go to the Driver tab and click on the Roll Back Driver option.
- Then let the process complete on its own.
- Once done, restart the system and check whether the said issue persists or not.
Fix 4: Configure Zoom Settings:
If Zoom is still crashing on your Windows 11, then you might need to make some changes to your Zoom app Settings to get rid of the same issue. For doing so, follow these steps,
- Firstly, open the Zoom app and click on the Settings icon from the top right corner of the screen.
- Then select the Video tab from the left pane menu and click on the Advanced button from the right bottom side of the screen.
- Now click on the Video Rendering Method section and select Direct3D11 from the drop-down menu list.
- Once done, restart the system and check the said issue persists or not.
Fix 5: Launch Zoom using Dedicated Graphics Card
Another simplest and effective workaround for the Zoom Crashing on Windows 11 issue is to use a dedicated graphics card to run the Zoom app. This trick helps to improve the app’s video rendering and processing as well. For doing so, follow these steps,
- Firstly, right-click on any empty space on the Desktop and select NVIDIA Control Panel.
- Then inside the Control Panel window, select Manage 3D settings from the left pane menu.
- Now select Program Settings and click on the Add button.
- Then select Zoom Meetings and click on the Add Selected Program option.
- In the newly appeared screen, choose the option Select the preferred graphics processor for this program and click on High-performance NVIDIA processor.
- Once done, click on the Apply button and save the changes.
Fix 6: Reinstall Zoom app:
If none of the above-mentioned fixes worked for you, then, at last, consider uninstalling and reinstalling the Zoom app. When you uninstall the Zoom app, it will clear all possible corrupted cache and installation files. You can then reinstall the latest version of the Zoom app from its official website. For doing so, follow these steps,
- Firstly, click on the Windows button and select the Settings app.
- Inside the Settings app window, click on Apps and then select Apps & features option from the right pane menu.
- Then from the list of apps, select Zoom and click on the More icon (three vertical dots).
- Now click on the Uninstall tab, and in the newly appeared prompt, click again on Uninstall to confirm the action.
- Once you Uninstalled the app completely, go to the official website of Zoom and install the latest version compatible with your Windows 11 PC.
- Once the reinstallation process gets completed, relaunch Zoom and check the issue is resolved or not.
Here are the top 6 solutions for Zoom crashing in Windows 11. All solutions are tried and tested by experts. And we hope the information and solutions provided in this article are helpful to you.
Any one of the above fixes might help you to resolve the Zoom Crashing issue on your system. If you have any queries or feedback, please write down a comment in the below comment box.