Has the Device been Provided to You by Your Office
Anyone with an iPhone or iPad can check whether the device they use is personal or it is managed by some organization. I mean you know if it is your personal phone/tab or not. Still, there is a way to know this. If it is an iPhone/iPad you received from your office it must have a Mobile Device Management installed on it.
To check for it,
- Go to Settings > General > Profiles
- Expand the profile
- Check Contains section
As you can see mine is a personal device so, it contains no Mobile Device Management.
Are the Apple Servers Down
Let’s check this out as well.
So, there is no issue with Apple servers or any of its inclusive applications.
Possibility of Software Bug: Update the System Software
Depending upon whether you are using an iPad or iPhone you have to check if you have installed the latest available system update. Maybe some bug in the software is causing the Apple ID sign-out option to grey out even though everything else is working fine.
- Go to Settings App
- Tap on General > Software Update
- The device will check for available updates
- Connect to a WiFi and install the update
If the issue was with the system software, then it should be fixed by now. Go to Apple ID under Settings and check whether the sign out is still grayed out.
Enable Mobile Data for Settings App
If the mobile data usage is disabled for the settings app, then maybe that will not allow you to sign out of your Apple ID.
- Go to Settings > Mobile Data
- Scroll down and see whether for Settings app mobile data is enabled or not
This means when the mobile data is enabled for Settings, then you can sign out of the Apple ID.
Disable Screen Time to fix unable to Sign out of Apple ID
Now, this is one of the major reasons which when enabled restricts the device. Also, it doesn’t allow the user to sign out of their respective Apple ID. So, let’s try to disable it and see. On my iPhone, screen time is set up.
- Go to Settings
- Scroll down to Screen Time > tap to open
- Again navigate down to Turn off Screen Time
- Tap on it
- Enter the screen time password
- Then to confirm the action tap Turn off Screen Time
After screen time is turned off go to Settings > tap on Apple ID. Scroll down and now you can see the Sign out option is available. This means now it is possible to sign out of the Apple ID.
This means on my iPhone the sign-out option was earlier grayed out because Screen time was enabled. Once I turned it off, now I can sign out of Apple ID.
Note
If you have a kid and his/her iPhone is setup using
Family sharing and has Screen time enabled, then
- go to Settings > Screen Time
- under Family Sharing tap on Turn of Screen time.
- enter the screen time password and confirm the action.
So, this was all about fixing up the issue of Apple ID sign out grayed out on your iPhone and iPad. The steps I outlined are for my iPhone. The steps will be similar if you have an iPad. Try it out today if you are looking to sell your iPhone/iPad and wish to sign out of the Apple ID from that device.
