How to Fix Samsung Galaxy Note 8 That Can’t Send and Receive Text Messages

Samsung Galaxy Note 8 users are probably enjoying some of the best features on their device presently. It is true that this smartphone is good enough to...

Pearl Sahni

Last updated on October 21, 2017

Pearl Sahni

Author

The Atlantic Ocean is saltier than the Pacific. Similarly, writing is not what it seems. It’s a hard profession. Not because you have to attract other’s attention but because a writer turns positive thinking into positive words. It was June 2011 when pounding in my heart said to me to be a writer. It happened after a Solo Trip to North India. My journey of writing commenced with this and that, here and there. I wrote for book publishers, journals, newspapers and online blogs. 8 years in this profession including the last 2 with Getdroidtips was an unforgettable journey I enjoyed like the allure of the road. Freedom, compliments, happiness and what not I received as rewards during this itinerary.

Steps to Fix Samsung Galaxy Note 8 That Can’t Send and Receive Text Messages

Before proceeding with anything, keep this thing in your mind that it’s a basic troubleshooting. This is because the device is brand new and probably you don’t want to do something that can transform the problem of failure to send/receive text messages in the Samsung Galaxy Note 8 to the next level. So here is the guide to help you

Step 1. See if your Galaxy Note 8 is getting the good signal reception

It is the first thing which you need to make sure of. Many times the lack of network or the signal could be the reason of this issue. Therefore, you must pay special attention to this. Actually, you need not to do anything but just have to check whether the signal is good enough or not. You can simply judge if this could be the factor responsible for the problem. At the same time, make sure that the flight mode is not enabled.

Step 2. Check if your device sends messages in the safe mode

For this, you first need to bring your device in the safe mode. Actually, this will let you know whether the issue is due to a third party app or not. This is because, in safe mode, the phone disables them all. To take your device into the safe mode, here are the steps:

Turn OFF your Samsung Galaxy Note 8 and press and hold the Power key

Release the power button when you see “SAMSUNG” appears on the screen.
Next is to immediately release the Power key, press and hold the Volume down key.
Safe mode will display in the bottom left corner of the screen. Release the volume down button when the same appears on the screen.

There are certain chances that the problem would be gone. In case it’s not, follow the below steps.

Step 3. Check the message center number

This is the most common reason why any device fails to send or receive any text message. This can also be the reason why you are not able to send them on your Samsung Galaxy Note 8. Make sure the message center number is correct. For some reason, if it might have changed or modified, the problem often declare the presence. You are recommended to call your network provider and ask for the center number.

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Step 5. Wipe Cache partition

Some corrupt system catches could be the factors that are responsible for this issue. Therefore you must pay immediate attention to this to avoid the problem on your Galaxy Note 8. Delete all the catches and this will eliminate the problem for sure. There is no need for you to worry about anything. Just follow the below steps for this.

Turn OFF your Galaxy Note 8 and Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, immediately release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe cache partition’.
Press Power button to select.
Next is to press the Volume down key until ‘yes’ is highlighted and press the Power button.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
You are done

You can move to the next step in case problem is still there

Step 6. Backup the files and reset your device

This will remain the last step in this guide. This will let you know whether the problem is due to some technical glitches or problems with the firmware. Actually, it will bring your device into the default mode and will delete all the data. Make sure you disable the “Factory Reset Protection” on your device before proceeding with this. The steps to disable the same are:

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Cloud and accounts.
Tap Accounts and then tap Google.
Tap on your Google ID email address in case multiple accounts are set up. If you have multiple accounts setup, you will need to repeat these steps for each account.
Tap 3 dot icons and choose to remove account.
Tap “Remove Account” option after this.

Steps to perform a master reset on your Samsung Galaxy Note 8

Turn off your device and press & hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data/factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

It is also possible for you to reset your device from the settings and the steps for same are as follows

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Cloud and accounts.
Tap Backup and restore.
If desired, tap Back up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
Tap Reset.
If you have screen lock turned on, enter your credentials.
Tap Continue and you will be done.

There are pretty good chances that the problem will be gone. However, in case you find it still remains present. You need to visit the nearby Samsung authorized service station. Probably you will get a replacement for your device as it seems to be a hardware issue.