Fix: Pixel 6 and 6 Pro Calls Dropping or Disconnects Issue

Since the much-awaited Google Pixel 6 and Pixel 6 Pro models have been launched officially, many users have started reporting about the plenty of issues or bugs that we can’t expect from such a reputed brand whatsoever. As Google is in the smartphone market for a couple of years, Pixel device users are expecting a lot better user experience with every new release. While some users are reporting about Pixel 6 and 6 Pro Calls Dropping or Disconnects Issue.

Previously, we’ve seen a couple of bugs or issues on the Google Pixel 6 series such as lagging or stuttering, microphone or speaker issues, display flickering, screen green tint, front camera notch misplacement, slow fingerprint, and more. Now, it seems that some Pixel 6 or Pixel 6 Pro users are encountering call dropping or disconnect issues. Whereas some users are also facing proximity sensor issues, WhatsApp video quality issues, overheating, and more.

Fix: Pixel 6 and 6 Pro Calls Dropping or Disconnects Issue

Fix: Pixel 6 and 6 Pro Calls Dropping or Disconnects Issue

It’s also worth mentioning that Google did acknowledge and fix some reported issues such as ghost calling, slow fingerprint scanner, etc. However, there are some issues that still need to be fixed officially. Recently, Google Pixel 6 Pro users have reported about the no service or no network issue. According to the reports, it seems that the Google Pixel 6 or Pixel 6 Pro smartphone is continuously dropping mobile network and not recognizing the SIM too.

So, the call dropping or call disconnects issue is quite common among mobile users but the Pixel 6 series users are encountering the same lot. The frequent call drops or disconnections become one of the major issues and affected users aren’t happy about it. Fortunately, there are a couple of possible workarounds mentioned below that did fix the issue for some users. However, everyone may not get benefitted from these methods in some cases.

1. Manually Set Preferred Network

Some reports are suggesting that manually setting the preferred network to LTE should fix the issue. You can try it out.

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2. Update the device system

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It’s also worth mentioning that updating the device system should resolve the network connection stability and brings general improvements whatsoever. According to Pixel Update (Dec 2021), the latest December 2021 patch update fixes the call drops or disconnection issues.

3. Disable Wi-Fi Calling

You should also try disabling the Wi-Fi Calling feature on your Pixel 6 series to fix the call drop or disconnection issue. To do so:

  • Go to Settings > Tap on Network & internet.
  • Tap on SIMs > Select Wi-Fi calling.
  • Tap on Wi-Fi calling and make sure to turn off Wi-Fi calling.
    • Even if the Wi-Fi calling option is turned off, make sure to turn it on and then turn it off.
  • Once done, reboot the device to apply changes.

4. Set Connection Preference

It’s also recommended to set connection preference on the device to allow the software and carrier network to reduce call drops or disconnections. To do so:

  • Open Settings on your device > Tap on Network & internet.
  • Tap on SIMs > Select Wi-Fi calling.
  • Tap on Wi-Fi calling > Make sure to turn on Wi-Fi calling.
  • Next, tap on Calling preferences according to your need:
    • Call over Wi-Fi
    • Call over mobile network
  • Once done, make sure to reboot the device to apply changes.

5. Contact your Network Carrier

If in case, you’re still facing the call dropping or disconnection issue then make sure to contact your network carrier for a network issue. Multiple reports are coming out that no matter which network carrier you’re using, the particular call or network-related issue appears quite frequently.

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6. Try Inserting Another SIM

You can also try inserting a different carrier SIM on your Google Pixel 6 or Pixel 6 Pro model to check whether the problem has been fixed or not. If fixed, then the problem is with your SIM card and nothing else. If the problem persists with other SIM cards as well then try the next one.

7. Reset Network Settings

Sometimes performing network settings reset on the device can fix multiple issues whatsoever. You should try to reset the network settings by following the steps below:

  • Go to Settings > Tap on System.
  • Select Advanced > Tap on Reset options.
  • Tap on Reset Wi-Fi, mobile & Bluetooth.
  • If prompted, confirm the task, and wait for it to complete.
  • Once done, make sure to reboot your device to apply changes.
  • Finally, check whether the problem has been fixed or not.

8. Reboot in Safe Mode

Try observing the device in safe mode by following the steps below. If the device is working perfectly in safe mode then there may be a third-party app installed on the handset that’s actually conflicting with the network or calls. Just find out the culprit manually and uninstall or disable it.

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  • Press and hold the Power + Volume Down buttons together until the ‘Power off’ menu appears on the screen. [Do this when your device is powered on]
  • Tap and hold the Restart option until the ‘Reboot to safe mode’ menu appears on the screen.
  • Now, tap on OK to confirm > The restart process may take up to 45 seconds to complete.
  • Once rebooted, your device should show ‘Safe mode’ on the bottom left side of the screen.
  • Next, search for the rogue third-party app or any settings that are causing this issue and uninstall/disable it.
    • To exit Safe mode, restart your device normally.

Note: With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.

That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.

Comments

  1. The line keeps breaking then the line goes off,you have to call the person back,kindly help,really annoying

  2. Pixel 6 pro is the worse phone I’ve ever owned, randomly unable to make calls,last time even restart didn’t sort it,I had to have someone call me,then the phone was able to make calls until the next time,even tried Beta 13,gotten to the stage where I’ve started the process of a refund,first step sending it for repair( we all know it can’t be fixed) writing this on a pixel 3 that’s working fine

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