Fix: Samsung Smart TV Not Loading iTV Hub

There’s no blooming around bright objects on this screen, and it’s extremely bright in HDR, so bright highlights stand out well and match the creator’s intent. One of the main advantages of smart TVs is the ability to access Netflix, Hulu, and Spotify on the screen. Though this idea is great, those services are not exclusively available on smart TVs.

With an alternative device, you can accomplish much more. Unfortunately, some users find that the Samsung Smart TV is not loading iTV Hub. Well, that’s the main reason why we have written this article. Here, you will learn how to fix the Samsung Smart TV that is not loading iTV Hub. So, let’s get started with the guide.

Fix: Samsung Smart TV Not Loading iTV Hub

Why Samsung Smart TV is Not Loading iTV Hub?

The reason why on Samsung Smart TV is not loading ITV Hub is a combination of factors. In order to help you, we have compiled a list of a few of them below.

  • An issue with the server
  • It’s freezing
  • Error with ITV Hub
  • Error in the software

Therefore, these are the most common reasons why the ITV Hub does not run. If you are experiencing the same problem with your ITV Hub or ITV Player, please let me know. 

How To Fix Samsung Smart TV Not Loading iTV Hub

Samsung aren’t a brand in which this kind of errors are common, but in case you find that the Samsung Smart TV is not loading iTV Hub, then make sure to perform the fixes mentioned below:

Fix 1: Restart The App

You can try restarting the application if you are experiencing the issue. Alternatively, you can use your TV to watch this. Therefore, turn your Smart TV off and then back on again. Once that is done, run the app to ensure it is running.

Fix 2: Internet Connection

It is important to use a stable WiFi connection. In case you are unsure about your WiFi connection, try testing the speed of your internet connection. Once you’ve run the internet speed test, check that you’re connected to a reliable high-speed connection. It is also possible to change the data connection.

Fix 3: Soft Reset Your WiFi Router

Users need a fast, stable internet connection in order to utilize ITV on their Smart TVs. It is possible for your ITV to not play properly on your TV if you have problems with your internet connectivity.

You can perform a soft reset of your WiFi router by following the steps below:

  • Turn off your WiFi router.
  • You need to unplug your WiFi router.
  • Allow 1-2 minutes for the process to complete.
  • Reconnect your WiFi router.
  • Take a few minutes to wait.

It should take your router between 1-2 minutes to reestablish its connection with your Internet service provider after you reset the WiFi connection. In this case, the process is completely dependent on your ISP and the WiFi router you are using. It is recommended you have an internet speed of at least 800kbps for fast loading of ITV streams.

Fix 4: Freezing While Streaming Show 

It is more likely that the app is encountering a freezing issue when all servers are functioning properly. Whenever you attempt to watch a show on ITV Hub, you’ll encounter this issue. The screen might also be blank or an error message will appear sometimes. Therefore, if you are experiencing these issues, you might want to try checking your internet connection.

Fix 5: Check For Server Issue

In some cases, ITV’s servers can go down, preventing users from accessing content on the channel. There are many reasons why this may occur, including server overload, maintenance, or the inclusion of new servers.

Service provider issues usually cannot be fixed from the user’s end, and when servers are down, they are the service provider’s problems. You will have to wait a few days for the service provider to resume services.

It is recommended that users try loading ITV services on other devices as well as their ITV server to determine if they are experiencing an issue. There is a good chance that servers are down if ITV isn’t available on other devices. If you are having server issues, you can check with DownDetector. Other users’ responses and experiences can be used to determine whether there is a server problem.

Fix 6: Reinstall The App

You may experience problems with the ITV Hub if it has not been installed properly on your Smart TV. It would be a good idea to reinstall the application in this case. First, uninstall the app, switch off the TV, and wait one minute. Once the Smart TV is on, turn it on again and install the ITV Hub app. Afterward, check your smart TV to see if the app now works.

Fix 7: Program Not Available Error Message

The show might not be available to you if you receive error messages like a program is currently unavailable. You will need to wait for these shows to become available online streaming, as they don’t have online streaming permission rights. In this case, there will be nothing you can do. You should make sure that your TV is set to the right region. It is also possible for errors to occur when the wrong region is selected on the TV.

Fix 8: Checking For Restricted Content

Occasionally, users receive an error message reading “Program Currently Unavailable.” This is because the show hasn’t gained online streaming rights yet. To stream on sites and platforms, shows and movies must be streamed directly by their makers. In the event that the platform/site lacks rights, users are unable to do anything.

It is most likely that users can stream the show from other sites or platforms or wait for the service to make the show available.

Fix 9: Firmware Update

The Smart TV’s Firmware also needs to be updated, since some streaming apps will not function properly if it is not updated. Therefore, you should always use the most recent firmware. In the end, check again whether the ITV Hub has been working properly after doing this step.

Fix 10: Clearing Corrupted Cookies And Cache

It is common for programs to store a certain amount of data locally. In order to load faster, apps store this data in memory so that the user’s data is always present when the app is launched next time.

There are, however, times when the app’s data stored on the device gets corrupted, and this can interfere with its proper functioning. To fix the problem, the device must be cleared of corrupt cookies and cache. The app will not be able to function normally as long as the corrupt data remains on the device.

Using the following steps, you can clean your Smart TV of corrupt cookies and cache:

  • On your remote, press the Home button.
  • Go to Settings.
  • Click on Apps.
  • On the screen, click System Apps.
  • Choose the ITV app from the list.
  • You can clear the cache by selecting the app and pressing the Clear Cache button.
  • To confirm, click Okay.

Fix 11: Factory Reset Your Smart TV

There may be some glitch within the internal system software that is causing the ITV app to not work. This may cause users to have to Factory reset their Smart TV. You should only perform this step after exhausting all other options since it erases all of the data on your Smart TV. In other words, it restores the TV to its original factory state, removing all and any glitches.

It is also possible for users to sync their TVs to their Google accounts in order to restore the apps after the reset is complete.

A Factory Reset can be performed on your Samsung Smart TV by following these steps:

  • On the remote control, press Settings.
  • From the menu, select Support.
  • Click on Self Diagnosis and then Reset.
  • You will need to enter the pin if you have set a TV Pin.
  • Once the warning prompt appears, select Yes.
  • Then press Enter.

It should be possible to Factory Reset your Samsung TV after following these steps. It is necessary to reinstall all the apps and log in again to use them after erasing all the data on the TV. It provides users with easier access to their ITV app by reinstalling it on their TVs and logging in with their credentials.

So, that’s how you can easily fix if the Samsung Smart TV is not loading iTV Hub. We hope that you find this article helpful. Furthermore, if you need any more information, please comment below.


  1. I’ve had a smart tv from Samsung for a few years now. The important apps I use are BBC, Channel 4, channel 5 and ITV for catch up programmes. Out of the blue the ITV app disappeared from my choice list and doesn’t appear amongst the 139 app Samsung library. Samsung technical support simply says Samsung has stopped supporting ITV app on my TV. There are ~ 135 useless apps in there library which I will never use. Why can Samsung stop supporting the ITV app ? If they do the same for BBC, Channel4 and Channel 5 , my TV will no longer be a smart TV and I will loose all my catch up facility.

  2. Tous ces correctifs n’ont pas réparé mon erreur de paramètres de Configuration des conditions générales d’utilisation, Le message est “le serveur est en maintenance ressayer plus tard. (1544006-2). J’ai essayé toutes les manipulations réinitialisation de SmartHub depuis les Paramètres > Assistance > Diagnostic automatique > et flash reset et factory reset mais le souci persiste encore . aidez-nous s’il vous plait et merci bien.

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