How to Fix Steam Client Error Code -137 and -138 Failed To Load Webpage

Error Code -137 and Error Code -138 are the most common errors that occur due to failure to load the web page. Many users nowadays claimed that they are having issues with the Steam overlay browser as some of the pages are not getting processed. But this is not the issue from the browser side. You might be getting Error Code -137 and Error Code -138, which generally pop up with unknown errors, which caused by server issues.

You might get a solution for resolving Error Code -137 and Error Code -138, which failed to load the web page (unknown error) from here. Go through various reasons mentioned below to identify the cause of failure and then proceed to the particular solution for resolving the issue. Here are some of the reliable solutions discussed below on the page.

How to Fix Steam Client Error Code -137 and -138 Failed To Load Webpage

Reasons for getting Code -137 and Error Code -138:

There might be some issues with the web page which restrict the page from loading. Some of the major causes identified for Code -137 and Error Code -138 are:

Network Inconsistency:

This is the primary reason for not getting into any web page. You might check for your internet connection to get rid of the issue sometimes. You might have a stable and robust network connection if you want not to get Code -137 and Error Code -138 while visiting any web page.

Application glitch:

The second most common reason for getting Code -137 and Error Code -138 while loading the page is an application error. You might have some issues with Steam Client. The solution and scan procedure get mentioned in this article.

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Steam server:

This will be a reason for Code -137 and Error Code -138 if the server is preventing users from accessing community features. It may get the solution from the user end, but sometimes you need to go for technical support.

Steam Cache:

Corrupted cached data can also cause Code -137 and Error Code -138. Deleting the browser’s cache will help you to get rid of these unwanted temporary files. The cache is not generally the big issue to go through the solution. It is not a general cause also for getting Code -137 and Error Code -138.

Steam Service permissions:

Another reason for having Error Code -137 and Error Code -138 while loading a web page, might be Steam Service permission. Possibly your Steam service does not have the authority to access the Webpage. You have to verify your services by approaching the digital signature or another verification method.

Blocking third-party apps:

You Steam connection might affect by third-party applications. These applications might restrict you from accessing the community feature of any web page. The major problem occurs due to the antivirus firewall.

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How to Fix Steam Client Error Code -137 and -138 failed to Load Webpage:

First, you need to check the status of the issue that if you can solve it by the user’s end, or it requires technical support. For checking the status of error, you might check internet connectivity on the very first hand. Your network connection should be stable if you do not want to stick in any loading error for the Webpage. You may also check the status of the Steam client to properly going for the solution. Here is how you can proceed with some of the answers:

Using Big Picture Mode:

This method will not fix the root cause, but you may get access to the Webpage if you use a big picture mode. Some of the users claimed to get their Error Code -137 and Error Code -138 issue resolved by applying big picture mode on the Steam library. Here are the steps to get into big picture mode:

  • Click ‘Windows key + S’ and search for Steam Client
  • Open ‘Steam Client’ and access it in administrator mode.
  • Then open the Steam client window
  • You click on big window icon on the top-right corner of the Steam client window
  • This process might provide you temporary access to the page. For troubleshooting the leading cause, you may need to follow the below-mentioned procedure.

Uninstalling/Blocking third-party applications:

The primary cause behind getting Error Code -137 and Error Code -138 is a third-party firewall. You need to allow access from the third-party firewall. An overprotective firewall restricts the communication for Steam due to false positives.

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  • There are two ways to get into the solution for this. One is to provide the whitelisting for Steam, and another is to uninstall the third-party apps. To whitelist the Steam, you need to give full access to “Gameoverlayui.exe” located in the root folder, and “SteamWebHelper.exe” located in the Steam bin.
  • If this doesn’t affect the problem, then you might proceed to uninstall the third-party apps. Here is how you can uninstall the third-party applications:
  • Press ‘Windows key + R’ to open the ‘Run’ dialogue box
  • Type ‘appwiz.cpl’ and hit ‘Enter’
  • Programs and Features menu will get open
  • Inside the Programs and Features menu, scroll down the list of installed apps and locate the third-party applications you are using
  • Right-click the app and click to ‘Uninstall.’
  • Take a quick restart and look into your problem
  • It might get a solution now. If the issue is still there, then you need to uninstall or restrict your antivirus services.

Uninstalling Antivirus:

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Uninstalling the antivirus program might be a solution for resolving Error Code -137 and Error Code -138 issues. You may also restrict the firewall. You can uninstall the antivirus by following these steps:

  • Press ‘Windows key + R’ to open the ‘run’ dialogue box
  • Type ‘appwiz.cpl’ and hit ‘Enter’
  • Programs and Features menu will get open
  • Find your antivirus program here
  • Right-click the app and click to ‘Uninstall.’
  • Restart to get the issue resolved.

Clearing Browser Cache:

Browser’s caches are another reason for having Error Code -137 and Error Code -138 on the Webpage. You might be able to fix the issue by accessing your Steam Web Browser settings and deleting the Browser Cache and Cookies. You may clear the cache by following these simple steps mentioned below:

  • Open Steam and sign-in to your account
  • Click on Steam from the dashboard
  • Go to ‘Settings’
  • Inside the ‘Settings’ menu, select ‘Web Browser’ button on the left side
  • Click on ‘Delete Browser Cache’ which you will see on the right panel
  • Press ‘Ok’ to start the process
  • Click on ‘Delete All Browser Cookies’ once after the cache removal
  • Press ‘Ok’ and let the process complete
  • Restart your Steam client after the processing
  • See if the issue has removed from the page.

Allow SteamService.exe permissions:

When Windows is unable to recognize the Steam client signatures, then the standard error which occurs is the failure of the web page. You might see Error Code -137 and Error Code -138 if you are having this issue. For the solution, you may correct permissions to StreamService.exe by forcing Windows to acknowledge the digital signature. Here is how to proceed with the method:

  • Press ‘Windows key + S’ and search for ‘File Explorer’
  • Open ‘File Explorer’ and move to the location of your Steam directory.
  • On the root directory, access the ‘bin’ folder
  • Find ‘steamservice.exe’ and right-click it.
  • Choose ‘Properties’ from the context
  • You can Select the ‘Digital Signatures’ tab
  • Then select ‘Value’ and click on the ‘Details’ box
  • Select the ‘General’ tab and click on ‘View Certificate.’
  • Click on ‘Install Certificate’ and click ‘Next’ to continue.
  • Follow the instruction on the screen and let the system find certificates automatically
  • Finally, click ‘Finish’ to complete the process
  • Restart Steam and see if the issue gets a solution.

The mentioned procedure might help you to get the appropriate solution for the Error Code -137 and error code -138, failure to load Webpage. Take each step very carefully and also include the backup of all the necessary files as some of the actions may lead to losing data sometimes. You might also connect to the internet for the whole procedure.

If you stuck into some of the issues due to internet connectivity, then you may proceed to change the DNS settings of your system. Internet service providers assign DNS (domain name servers) and dynamic IP. This reason may also cause Error Code -137 and Error code -138. Set alternate DNS server with the values: 8.8.8.8 and 8.8.4.4 and enjoy the optimized solution for the cause of getting Error Code -137 and Error code -138, failure to load a Webpage. If you have any queries or feedback, please write down the comment in the comment box. For more updates like this, check out our iPhone Tips and TricksPC tips and tricksAndroid Tips and Tricks and other sections.

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