Fix: Virgin Box Keeps Rebooting or Turning Itself Off/On

sgreybe on Virgin Media Community wrote, “This keeps happening to us too. Both of our TV boxes keep going off and then restarting, in the middle of watching TV. Very annoying!“.

Here’s How to Fix Virgin Box Keeps Rebooting Issue

Solution 1: Power Cycle the Virgin Box

Although this solution might seem very obvious, it’s definitely worth giving a try as power cycling or restarting can eliminate minor system glitches or software bugs.

Steps to restart Virgin TV V6 Box:

1. Press the Home button on the V6 remote.
2. Select Help & Settings.
3. Tap on clear or Reset the V6 box.
4. Select Restart V6 Box.
5. Follow on-screen instructions.

Steps to restart TiVo Box:

1. Press the Home button on TiVo Remote.
2. Select Help & Settings.
3. Tap on Clear or Reset TiVo box.
4. Select Restart the TiVo Box.
5. Follow on-screen instructions to restart the device.

If the device keeps rebooting and you are not able to access the Settings, follow these steps to reboot your Virgin Box:

1. Press the power button.
2. Once the device turns off, remove the power supply for the box by unplugging the power cable.
3. Wait for a minute and then plug the back into the socket.

Solution 2: Check if the Cables Are Damaged

If the Virgin Box keeps rebooting, there is a possibility that the power cable or any other connecting cables are damaged. Inspect all cables for any damage. If found, replace the cable with an original one.

Solution 3: Try Using Virgin Box on a Different TV

We need to ensure that there is no problem with the television to which the Virgin Box is connected. To rule out this possibility, use the Viring Box on another compatible TV. If the Viring Box works perfectly on another TV, you know the problem lies in the TV you used. If the problem persists, the problem lies in the Virgin Box.

Solution 4: Clean the Ports

It is not uncommon for dust particles to stuck inside the ports. If the amount of dust is too much, it can cause problems. Therefore, cleaning the ports at least once every 2-3 months is always recommended. Unplug all cables from ports, clean the dust, and re-plug all cables to the ports. After that, turn on the device and check if the problem is fixed.

Solution 5: Contact Virgin Customer Support

If none of the above solutions have worked out for you, there’s likely some problem with the hardware. Either it could be a faulty hard drive or a motherboard problem.

To check for the fault in the hard drive, remove the device and turn on the Virgin Box to check if the problem persists. A better approach is to use a spare drive. Make sure that the hard drive is connected properly.

The motherboard is probably damaged if the problem is still there even after replacing the hard drive. You can’t do much in this case. You need o contact Virgin custom support to get your device repaired or replaced.

Were you able to fix the rebooting problem with your Virgin Box? How did you fix it? Share your thoughts in the comment section below.