Fix: Diablo Immortal Black Screen After Startup

Blizzard Entertainment is known for its stunning video games for both Windows and mobile platforms from the Overwatch series, World of Warcraft series, Starcraft series, Diablo series, and more. Recently, the developers have released a new free-to-play MMO action RPG called ‘Diablo Immortal’ for the Android, iOS, and PC versions. Though the PC gamers have reviewed this game mostly positively on the battle.net platform, several players are experiencing the black screen issue on PC.

According to multiple reports online, the affected players mention that it is just stuck on the black screen whenever they try launching the game. Another major issue is that during the black screen, there is no sound coming out as well. After waiting some time, players have to press the Alt+F4 keys to simply get out of the screen and nothing else. So, this issue or bug is frustrating.

Fix: Diablo Immortal Black Screen After Startup

The chances are high enough that Outward’s black screen may appear due to the PC configuration compatibility issue with the game’s system requirements. Meanwhile, having an outdated graphics driver, missing or corrupted game files, outdated game version, issues with DirectX, overlay app issues, higher in-game graphics settings, etc can cause several issues with the black screen while the game launches.

It’s worth mentioning to check out the game’s system requirements from the mentioned link to ensure there is no compatibility issue appearing on your computer.

1. Update DirectX

DirectX is a special program just made to facilitate the running of heavy games, just like Diablo Immortal.

Download DirectX

Next, run the DXSETUP.exe file to reinstall/update DirectX.

Once done, restart your computer to apply changes.

2. Run the game as an Administrator

To avoid user account control regarding privilege issues, make sure to run the game exe file as an administrator. You should also run the Steam client as an administrator on your PC. To do this:

• Right-click on the Diablo Immortal exe shortcut file on your PC.
• Now, select Properties > Click on the Compatibility tab.

• Click on the Run this program as an administrator checkbox to checkmark it.
• Click on Apply and select OK to save changes.

3. Check Graphics Driver Update

Check out the graphics driver update on your PC, whether it’s outdated. Sometimes an outdated GPU driver version or corrupted driver can cause several issues. It’ll also help you fix the black screen-related issues with games or applications. To do so:

• Press Windows + X keys to open the Quick Link Menu.
• Now, click on Device Manager from the list > Double-click on Display adapters.
• Right-click on the dedicated graphics card that you’re using.

• Next, select Update driver > Choose to Search automatically for drivers.
• If an update is available, the system will automatically download & install it.
• Once done, restart the computer to apply changes.

4. Update Diablo Immortal

If, in case, you haven’t updated your Diablo Immortal game for a while, then make sure to follow the steps below to check for updates and install the latest patch (if available). To do this:

• Open the Battle.net desktop app on your PC.
• Now, click on the Diablo Immortal icon that you’re trying to repair.
• Click on the cogwheel icon (settings) next to the Play button.
• Finally, select Check for Updates and wait for the process to be completed. [If there is an update available, make sure to download and install the game update]

This method should resolve the game files missing or corrupted issues completely. However, if you’re unable to fix the issue then we’ll recommend you uninstall and reinstall the specific game on the PC. Otherwise, you can visit Blizzard Technical Support Forums for further assistance.

5. Check System Resources

If the game loads slow or takes too much time in a startup, check out the system resources after launching the Diablo Immortal game on your PC by following the steps below to check whether the RAM or CPU Usage becomes higher.

• Press the Ctrl + Shift + Esc keys to open Task Manager.
• Click on the Processes tab > Select the task you want to close.

• Once selected, click on End Task. Make sure to do the steps for each task individually.
• Once done, just restart your computer to change effects immediately.

6. Disable Overlay Applications

According to some affected players, overlay applications can run in the background while gaming, and it basically consumes system resources which will cause issues with the gameplay too.

So, disabling them before launching the game will come in handy if you’re not using any dedicated overlay application for chatting, taking screenshots, or recording gameplay sessions. To do so:

• Open the Steam client > Go to Library.
• Now, right-click on Diablo Immortal > Select Properties.
• Head over to the General section > Here, just uncheck the Enable Steam Overlay checkbox.
• Go back to Library > Re-open Diablo Immortal to check whether the black screen issue is happening or not.

7. Check Windows Updates

The chances are also high that your Windows OS build becomes outdated for a while. In that scenario, your gameplay performance will impact a lot apart from bugs or stability issues. So, it’s always better to check for Windows updates and install the latest version (if available). To do that:

• Press Windows + I keys to open up the Windows Settings menu.
• Next, click on Update & Security > Select Check for updates under the Windows Update section.

• If there is an update available, select Download and install.
• Wait for some time until the update gets completed.
• Finally, reboot your PC to apply changes immediately.

8. Lower in-game Graphics Settings

Try lowering the in-game graphics settings from the game menu to check if that helps. Disable V-Sync, Shadow effects, and Anti-Aliasing, and try running a lower display resolution for the game to fix black screen-related issues.

9. Update DirectX

Sometimes an outdated DirectX version or missing DirectX can cause multiple issues with the game launching or gameplay. You should try following the steps below to update it.

• Head over to this Microsoft link to download the DirectX End-User Runtime Web Installer on your PC.
• Next, install or update the DirectX version manually.
• Once done, restart your computer to apply changes.

10. Press ALT+TAB Key Combo

Some affected PC users have mentioned that by pressing the ALT + TAB key shortcut combo, they can switch between the opened programs on the PC. So, keep pressing the ALT + TAB to switch between programs and then go back to the running game again to check whether the problem has been fixed or not. It’ll change the display mode from full-screen to windowed mode and then full-screen mode, which can fix the black screen issue.

11. Try Disabling Overlay Apps

A couple of popular apps have their overlay program that can eventually run in the background and cause issues with the gaming performance or even launching issues. You should turn them off to fix the issue by following the steps below:

Disable Discord Overlay

• Launch the Discord app > Click on the gear icon at the bottom.
• Click on Overlay under App Settings > Turn on the Enable in-game overlay.
• Click on the Games tab > Select Diablo Immortal.
• Finally, turn off the Enable in-game overlay toggle.
• Make sure to reboot your PC to apply changes.

Disable Xbox Game Bar

• Press Windows + I keys to open Windows Settings.
• Click on Gaming > Go to Game Bar > Turn off Record game clips, screenshots, and broadcast using the Game bar option.

If in case, you’re unable to find out the Game Bar option, just search for it from the Windows Settings menu.

Disable Nvidia GeForce Experience Overlay

• Launch the Nvidia GeForce Experience app > Head over to Settings.
• Click on the General tab > Disable the In-Game Overlay option.
• Finally, restart the PC to apply changes and launch the game again.

Also, keep in mind that you should disable other overlay apps like MSI Afterburner, Rivatuner, RGB software, or any other third-party overlay apps that always run in the background.

12. Reinstall Microsoft Visual C++ Runtime

Ensure to reinstall the Microsoft Visual C++ Runtime on your computer to completely fix multiple gaming issues or errors. To do that:

• Press the Windows key from the keyboard to open up the Start Menu.

• Type Apps & Features and click on it from the search result.
• Now, locate the Microsoft Visual C++ program(s) in the list.

• Select each program and click on Uninstall.
• Visit the official Microsoft website and download the latest Microsoft Visual C++ Runtime.
• Once done, install it on your computer, and restart the system to change the effects.

13. Verify Game Files and Repair

It’s also recommended to verify the game files and repair them automatically using the game client.

1. Launch the Battle.net client on your PC.
2. Now, click on the Diablo Immortal icon that you’re trying to repair.
3. Click on the cogwheel icon (settings) next to the Play button.
4. Select Scan and Repair > Click on Begin Scan.
5. Wait for the repair to finish > Once done, close the Battle.net desktop, and reboot the PC to apply changes.

That’s it, guys. We hope this guide was helpful to you. For further queries, you can comment below.