Disney+ is one of the popular on-demand subscription-based online streaming services that offer all types of content such as movies, TV shows, sports, news, and so on. Although the service platform is really good and stable in terms of providing content without too many issues or bugs, it’s not free from errors. Plenty of users have started reporting that they’re facing the Disney+ Error Code 1017.
To be very precise, this particular error code appears whenever users are trying to stream content on Disney+. It basically indicates that the Disney+ app cache or installation file becomes corrupted for some unexpected reasons. Sometimes it may also possible that a wrong configuration of the DNS settings of your device or router may trigger such issues whatsoever.
This particular issue may appear on any of the devices such as Android, iOS, web browser, TV, and more. The error message says “We Are having a problem. Please exit the app and try again. Error Code: 1017 – Services_Startup_Failure”. However, before heading over to the steps below, please make sure that your device is compatible with the Disney+ application.
How to Fix Disney+ Error Code 1017
Here we’ve managed to share with you a couple of possible workarounds that should help you out of this particular error code whenever you try to stream Disney+ content on any of your devices. So, without further ado, let’s get into it.
1. Update Disney+ App
Make sure to keep your Disney+ application up-to-date with the latest version because it may help you to avoid multiple bugs or errors automatically. With each and every release of the update, the application will get much better in terms of overall performance, and stability.
Android or iOS device users can basically update the Disney+ app by simply visiting the Google Play Store or Apple App Store. Next, make sure to search for the Disney+ app, and check whether the update is available or not. If yes, hit Update and install the latest version.
Once done, reboot your device, and check for the issue again. If not fixed, then you can follow the next method.
2. Power Cycle the Networking Device
Sometimes a temporary communication glitch between your device and the networking device may trigger multiple issues. Similarly, Disney’s servers may cause issues with the Disney+ application. So, rebooting the device and the networking device like modem or router may come in handy in most scenarios.
- First of all, make sure to power off your device like Samsung TV as well as the networking device such as modem or router.
- Next, unplug the power cord of the devices like TV or modem/router from both sides and wait for around a minute or so.
- Then reconnect the power cable again to the devices and the power source.
- Now, power on all devices, and check for the issue again.
3. Clear Cache of the Disney Plus App
The Disney Plus application may show the error code 1017 if the cache becomes corrupted. So, clearing the cache of the Disney Plus app may resolve the issue in most cases.
Clear Cache of the Disney Plus Android App
- Make sure to launch the device Settings menu > Open the Apps or Application Manager.
- Now, search for the Disney Plus app and tap on it.
- Select Force Stop > Then confirm the action.
- Next, open Storage > Tap on the Clear Cache button.
- Finally, restart your Android device to check whether the Disney+ application has the same problem or not.
Clear Disney Plus App Cache on Samsung TV
- Open the Samsung TV Settings and press the Up button on the TV remote.
- Next, make sure to scroll down till the end of the screen and open TV Device Manager in the menu.
- You’ll see the Show App List option and scroll to find the Disney Plus app.
- Now, select Show Details and choose to Clear Cache of the app.
- Restart your Samsung TV and check if the error is still bothering you or not.
However, if this method didn’t work for you, try following the steps below.
- Launch the Settings menu of your Samsung TV > Open Broadcasting.
- Now, open Expert Settings > Select HbbTV Settings.
- Select Delete Browsing Data > Confirm the action to delete the browsing data.
- Then make sure to reboot your Samsung TV > Once restarted, check if the Disney Plus app is working well or not.
4. Change DNS Settings
Changing the DNS server addresses on your networking device or the streaming device may come in handy in some cases. If you’re experiencing the particular error code 1017 then make sure to reconfigure or adjust the DNS settings on the device manually.
- Go to the Settings menu on your Android device.
- Head over to Wi-Fi or Network Connections > Go to the Wi-Fi option.
- Now, press and hold on to your connected Wi-Fi network > Select Modify Network.
- You can also directly tap on the settings icon beside the connected Wi-Fi network.
- Then tap on Show Advanced Options > Tap on IP Settings.
- Next, if DHCP is selected, make sure to select Static.
- Then enter the following DNS address values to the respective fields:
DNS 1 - 18.104.22.168 DNS 2 - 22.214.171.124
- Leave all other configuration fields as it is.
- Finally, save changes, and restart your Android device to apply effects quickly.
This process should gonna help you out of this Disney+ Error Code 1017 issue.
For Samsung TV:
- Head over to the Settings menu of your Samsung TV.
- Go to the Network tab > Open Network Status.
- Select IP Settings > Check if the DNS Server is set to Automatic or not.
- If it’s set to automatic, then make sure to manually set the DNS addresses to the Google DNS server as follows.
Primary DNS - 126.96.36.199 Secondary DNS - 188.8.131.52
- If in case, the DNS server is already set to Google DNS or any other DNS addresses then make sure to clear the field and re-enter the same to refresh the networking configuration.
- However, if using the Google DNS addresses not working for you, try setting it as Automatic.
- So, once the DNS Server addresses are changed or modified, you should open the Disney Plus application on your Samsung TV to check for the error.
Otherwise, you can do the same steps on your Wi-Fi router to make it more useful because sometimes changing the DNS addresses only on the streaming device may not work expectedly.
5. Reinstall Disney Plus App
If none of the above methods worked for you, try reinstalling the Disney+ application on your device. The chances are high that your streaming device is having corrupted or missing installation files. To do so:
Reinstall Disney+ on Android:
- Launch the Settings menu on your Android device > Open Apps or Applications.
- Now, select the Disney+ app > Select Clear Cache and then Clear Data in the Storage section.
- Next, tap on the Uninstall button.
- Make sure to confirm the uninstallation process and then restart your device.
- Once restarted, try reinstalling the Disney Plus app on your handset from the Google Play Store directly or you can also install an APK file via a third-party site.
Reinstall Disney+ on Samsung TV:
- Launch the Settings app on your Samsung TV.
- Open Apps > Select My Apps > Go to Options.
- Then select the Disney Plus app > Press & hold the selection button of your remote until a new menu pops out.
- Now, select the Reinstall button > Let the process complete.
- Finally, restart your Samsung TV > Launch the Disney+ application to check for the issue.
6. Reset Samsung TV Smart Hub
If in case, the particular error code 1017 persists even after reinstalling the Disney+ app, then you should perform reset the Samsung TV Smart Hub option. If you’re aware of the login details, you can follow the steps below:
- Open the Settings menu of your Samsung TV.
- Click on Support > Open Self Diagnostics.
- Select Reset Smart Hub > Confirm the action to reset the Smart Hub option.
- Finally, try running the Disney Plus app on your Samsung TV to check for the issue.
7. Adjust Router and Network Settings
The Disney+ application may not work properly due to improper network configuration or corrupted network settings. To fix this issue, you can follow the steps below:
- First of all, make sure to connect your Samsung TV directly to the internet without a router/modem. Then check for the Disney+ application whether it’s working fine or not.
- If it’s not working for you, try contacting your ISP (Internet Service Provider) to check if it’s preventing any server connectivity or a specific data file.
- Meanwhile, you can try using a VPN service to check for the issue.
- Make sure to check if the router or modem is passing through modes or not. Sometimes it can fix the problem.
- Check if connecting your Android device or Samsung TV to the IPTV port of the Wi-Fi router fixes the issue or not.
- Still, the problem persists, then try contacting Disney+ Customer Service, and ask for technical support. Additionally, you can ask to change your IP address as well.
That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.