Fix: Fitbit Charge 5 Black Screen Or Screen Not Working

Fitbit Charge 5 is a boon for fitness freaks to track their health status in real-time. It has a long queue of features like Calories Burned Tracker, Distance Covered Status, Heart Rate, ECG, and Sleeps time monitoring. Alongside, it has a Lithium Polymer battery that guarantees long-lasting battery life. The other best part is that it is made up of Silicon materials. Moreover, it has a color screen with a rounded design, but some frustrating Issues make it difficult to use.

Unfortunately, we are hearing many concerns about Fitbit Charge 5. Certainly, the same smart band encountering a black screen error. Following this, No user can properly use that Fitbit charge band variant. For such a concern, we started research for Fitbit charge 5 concern and found some causes for that issue. So, here we will provide you with a complete guide for fixing Fitbit Charge 5 black screen error.

Why I’m Facing a Black Screen Error on my Fitbit Charge 5?

It is an established smart band in the genre developed through a re-known industry. However, the smart band does not become the starting point. Because the features equipped with Fitbit Charge 5 made the band more premium and special. You can also take a look at this band’s features.

Even though it has many unique features but the same has encountered a black screen error and made the user frustrated. For this reason, the entire web search hiked for solutions relating to that black screen error. On that huge asking, we have tried to figure out the probable cause behind that error. Luckily, we got some causes that might resolve the issue on your Fitbit Charge 5. So, without any further delay let’s keep an eye on those fixes.

  • Frozen Dust Over Charging Ports
  • Fitbit Charge 5 does not fully Charge
  • Software Glitches and bugs
  • Corrupted Data Stored
  • Some Hardware Issue

Furthermore, The above-listed causes could be the foremost reason for the black screen error over Fitbit Charge 5. So, the concern is that we must look at each of the given fixes. Following this, the black screen error will resolve. But, To elaborate more clearly below we are trying to explain all the solutions appropriately.

Steps to Resolve Black Screen Errors on Fitbit Charge 5

As you can see, the various causes behind the black screen error. For such a thing, you need to take care of all those causes. If you fix those causes, then it will result in fixing the black screen or screen not turning on an error on Fitbit Charge 5. So, without waiting any more, let’s move ahead and read the fixes carefully.

Clear Dust Stored Over Charging Ports

The Fitbit Charge 5 is a sensitive smart band that requires proper hygiene. If you do not take care of it then it may show black screen-like errors. And, here the concern is that your smart band’s Charging port might have stored some dust. Following this, The smart band cannot be charged properly. And this will result in the screen not turning on or a black screen error. So, we recommend you clear the charging ports using any material. And, does the smart band completely charge.

Ensure Your Fitbit Charge is Not in Water Lock Mode

As this smart band is a special one that includes a mode called Water lock mode. In which the mode is automatically enabled when you go for a swim. And, During this mode, the smartband does not respond to any swipe or button action. And all this result in the smartband screen getting locked (black). So, it might possible that your smartband has enabled Water lock mode. In such a case, you need to disable that Water lock mode. For this, you need to double-tap your smart band screen and try again the same if not disabled.

Check Your Fitbit Charge 5 Brightness

If you are facing the black screen issue during the daytime. Then, it could be possible that your smartband has low brightness settings. To ensure that take the smartband to a dim light place and check it. If it has a low brightness, we recommend you increase it as per your preferred choice. You can follow the below instructions to change brightness settings.

  • Simply, head over to the settings option.
  • Swipe down and locate the screen brightness option.
  • Then, tap on Max or Normal brightness settings.
  • That’s it, You are done with screen brightness.

Charge Your Fitbit Charge 5 Completely

The next fix to solve the smartband black screen error is to charge it completely. Because sometimes your smartband may be in low charging conditions. Following this, the Fitbit charge 5 does not open and encounters a black screen error. So, In such a case we recommend you to check your smart band’s battery status and keep it fully charged. After that, You can check whether the error is fixed or not. If not then keep trying and move on to the other fix listed below.

Restart Fitbit Charge 5

It can be possible that your smart band’s software showing glitches or bugs. Following this, Your smartband does not turn on or show a black screen error. For such a reason, you can restart your smartband. It will result in a fresh start and resolve the error. Although, we know that many of you do not know about restarting Fitbit Charge 5. So, To ease those users below are some instructions that you can follow.

  • Simply, Connect your Smartband to the charging cable.
  • Press the button 3 times (make a 1-second pause between presses) appearing at the flat end of the charger.
  • Then wait for 10 seconds.
  • Following this, the Fitbit logo will appear on your smart band’s screen.
  • That’s it, You are done with restarting the smartband.


Reset Your Fitbit Charge 5

Even after restarting the smartband, if you are still facing the same black screen error. It means your smartband has stored some corrupted data. Following that, You are getting the screen not turning on issue. In such a situation, you can simply reset your smartband. It will result in clearing all the corrupted data stored on your smartband. So, without further delay let’s move on below instructions to reset.

  • On your Fitbit charge 5, Swipe down from the home screen and locate the Settings app.
  • Next, Tap on the Settings icon.
  • Now, Swipe up and locate the Device Info menu.
  • Then, Tap on that device info menu option.
  • Swipe up again and locate the Clear User Data option and Tap on it.
  • Next, tap and hold the Hold 3 sec button to start resetting the procedure.
  • Following this, In a few minutes, your smartband will reset to default settings.
  • That’s it, You’re done with resetting your smartband.


Contact Fitbit Charge 5 Customer Support

If any of the above-given fixes do not work for you. It means there could be some hardware issue with your smartband. In such a case, you cannot do anything from your side. However, you can contact Fitbit’s official support to resolve the error. Either, If your smartband has a valid warranty then claim it now.

Wrapping Up

Altogether, we have mentioned all the different causes behind the Fitbit Charge 5 not turning on/ black screen error. Even though, you have any doubt about the same thing. Then, you can ask all of your queries in the below-stated comment box.


  1. I cannot reset my Fitbit because I can’t see the screen!
    Restarting it does not work. It went to static and now it’s black completely.

  2. Have tried all the above without success
    this is the second charge 5 that i have purchased and the same has happened to both
    I have supported Fitbit watches for years and must say that the Charge 5 has been the most disappointing

  3. I cannot reset my Charge 5 because the screen is black,…duh!
    This is so aggravating. I have owned every generation of Fit Charges and the Charge 5 has been a nightmare!
    I’m about ready to switch to another brand.

  4. It is not allowing me to restart the Fitbit. Will not shut down when I hold the flat bar on each side. Will not allow me to swipe up/down or side to side. I am very disappointed with this Charge 5. Ready to leave Fitbit as this is my 4th watch and I stayed for the app and friends but now it is aggravating. How do I get help?

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