Fix: Logitech G502 Hero Not Working or Detected

The Logitech G502 Hero is a great gaming mouse that looks well-built and has a premium feel. This is an excellent mouse for FPS games as it has low click latency, a wide customizable CPI range, adjustable polling rate, and many programmable buttons. However, few users have recently complained that their Logitech G502 Hero is not working or not correctly detecting in some times.

How to Fix Logitech G502 Hero Not Working or Detected?

Logitech G502 Hero

There are a number of factors that can cause the Logitech G502 Hero mouse not to work or detect issues, and resolving this issue is not a difficult task. If your Logitech G502 Hero mouse is also not working properly, then you can resolve the issue by using any one of the below-mentioned solutions. For knowing more about it, keep reading.

Fix 1: Check the Power switch is turned On:

If your Logitech G502 Hero Not Working, then firstly, you need to ensure that the power switch on the mouse is not turned off. If the mouse power switch is off, the mouse will not connect and will not work properly. So. you need to confirm that the switch is turned On.

Fix 2: Remove the unifying receiver and battery

The easiest and most effective method to fix the problem with the Logitech G502 Hero Not Working or detected issue is to remove the integrated receiver and batteries for about 5-10 seconds. Removing and re-inserting the battery and receiver will allow the device to restart and enable the computer to recognize the device again.

Fix 3: Update Mouse driver

If your mouse driver is corrupt or out of date, your Logitech G502 Hero does not work properly and sometimes may not be detected on your system. All you can do here is update the mouse driver. For doing so, follow these steps,

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  • Firstly, press Windows + R simultaneously to open a RUN dialog box, type devmgmt.msc, and press OK.
  • Inside the Device Manager, locate and expand the Mice and other pointing devices category.
  • Then select your Logitech Mouse driver and right-click over it.
  • Now click on the Update Driver Software option from the drop-down menu.
  • Once done, restart the system and check whether the issue is resolved for you.

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Fix 4: Uninstall the Mouse driver

Another solution to resolve the Logitech G502 Hero Not Working or Detected issue is uninstalling and reinstalling the Mouse driver. This fix has helped several users, so we also strongly recommend the same. For doing so, follow these steps,

  • Firstly, press Windows + R simultaneously to open a RUN dialog box, type devmgmt.msc, and press OK.
  • Inside the Device Manager, locate and expand the Mice and other pointing devices category.
  • Then select your Logitech Mouse driver and right-click over it.
  • Now click on Uninstall device option from the drop-down menu.
  • Once done, restart the system; during the restart process, your system will reinstall the latest driver automatically.

Fix 5: Change USB port

If the currently connected USB hub does not provide the mouse with the required power, the Logitech G502 Hero mouse not working properly. To resolve this issue, you can try to connect the unifying receiver to the system through another USB port.

Fix 6: Check the Receiver on another system

If your receiver is damaged, the Logitech G502 Hero mouse might not work, or the system will not detect it properly. You can try it on another healthy system to find out if the main culprit of this problem is the receiver. For doing so,

  • First, go to another system and open Device Manager on that system. (for doing so, follow these below steps)
  • Press Windows + R simultaneously to open a RUN dialog box, type devmgmt.msc, and press OK.
  • Inside the Device Manager, locate and expand the Mice and other pointing devices category.
  • Now connect the receiver to one of the USB ports, and see the system is recognizing your receiver.
  • If yes, then you can see the HID-compliant mouse option under the Mice and other pointing devices category.
  • Now you can confirm that your receiver is in perfect condition.

Fix 7: Use the mouse on a different surface

Sometimes electric and metal items may interfere with the signal of your Logitech G502 Hero mouse, and as a result, it may not work properly. Here what you can do is keep your mouse away from electric items such as cellular phones, other wireless mouse devices, and receivers. Similarly, don’t place the mouse or receiver over the metal surface, especially cables or long metal rails.

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Fix 8: Try the mouse on another system

You need to use the mouse on another system to check if it is working properly or not. If your Logitech G502 Hero mouse fails to work on another computer, then the issue is with the mouse itself, so consider replacing the mouse with a new one.

This was all for the Logitech G502 Hero Not Working or Detected issue. In addition to all these, you can also replace the battery with a new one to resolve the same issue.

All of the above fixes have helped several users, and thus we hope these will work on your case as well. If you have any queries or feedback, please write down a comment in the below comment box.

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