However, to check if your internet is stable or not, you can hover to Google and search to check internet speed and check your connectivity speed. Meanwhile, in case you find that the WiFi or mobile data doesn’t give you proper connection speed, make sure to reboot your router and check the connectivity speed again.
Also, if you are a mobile data user, then shut down your phone and re-insert the SIM card. This will surely fix the internet connection speed, and once your internet starts working, the MetaMask crashing issue automatically gets fixed.
Fix 3: Clear The Cache
The chances are high that your MetaMask app may have some stored cache files, and you haven’t cleared them for a long time, then you have to make sure to clear the cache files will be the right option to fix the issue. Therefore, let’s check out the steps that will help you clear the cache data of the MetaMask app on your iPhone or Android smartphone:
For iPhone:
- Initially, open the Settings app and hover to the general tab.
- After that, select the iPhone Storage option.
- Now, select the MetaMask app from the installed app list.
- After that, tap on it and tap on the offload app.
For Android:
- Firstly, tap on the MetaMask app and select the App info option.
- After that, select the Clear Data > Clear Cache > Ok.
Fix 4: Make Sure The Servers Are Live
Are you sure that the MetaMask servers are live? Well, possible chances are there the MetaMask servers are not working, due to which the app starts crashing. Therefore, you must make sure to check the SaasHub to verify whether other users are there who reported the same or not.
Also, it would be suggested to follow the MetaMask officials on their official Twitter handle as MetaMask is very active on Twitter and regularly updates its users about the upcoming events and features, including the several issues going on with their services.
Fix 5: Log-in/out
In most of the cases, users have reported that by just simple login and logging out, the MetaMask crashing issue gets resolved. Hence, you should also try this out and see if it helps. To do so, simply tap on your profile and then hit the Logout button. After that, use your credentials to re-login to your MetaMask account and check if the app is still crashing or not.
Fix 6: Reinstall The App
If the above-mentioned methods don’t help you resolve this error, we suggest you try reinstalling the MetaMask app on your iPhone or Android device.
This is because chances are there that due to some technical glitches while installation, your application file might get damaged, due to which it is continuously crashing. Therefore, reinstalling will be the last option that helps you fix this issue.
Fix 7: Try Using Any Other Device
In case you have already tried all the fixes listed above, then instead of using the same device, we advise you to try trading on MetaMask using a different device. You can also use your laptop or MacBook in order to use the MetaMask application. So, try it and see if you are able to access your MetaMask account without any trouble or not.
If you have tried to run the MetaMask application on a different device but still get the same issue, we highly advise you to reach out to the MetaMask help desk and raise your complaint ticket. Depending on the situation, you may receive a response from the official within 24 hours. They generally reply within one hour, but they may take up to 24 hours in some cases.
So that’s all I have to say about fixing the MetaMask crashing issue on iPhone or Android smartphones. We hope that the troubleshooting methods discussed earlier in this guide have helped you. Even so, if you have any questions or comments regarding the topic, feel free to let us know in the comment box.
